Jithin Suresh
Senior Engineer - Operations
Summary
An experienced Senior Engineer with a strong background in operations / service management, process improvement, and team leadership. A proven track record in devising IT solutions for improved business efficiency and bespoke client facing services. Excellent analytical and problem-solving abilities to identify and resolve operational challenges. A dependable resource who excels in fostering collaboration, communication, and innovation among cross-functional teams.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Senior Engineer - Operations
Quest Global Engineering Services
03.2023 - Current
- Designed and implemented ITIL-based processes, improving incident resolution and minimizing system downtime.
- Developed SLAs, conducted audits, and led post-incident reviews to drive service delivery optimization.
- Monitored and maintained Azure resources, automating alerts to ensure performance and cost-efficiency.
- Mentored junior engineers and collaborated with cross-functional teams to enhance communication and service standards.
Service Analyst
ARS TRAFFIC & TRANSPORT TECHNOLOGIES
06.2021 - 02.2023
- Managed L1/L2 incidents using ITIL-based processes, ensuring timely resolution within agreed SLAs.
- Monitored and maintained over 20 operational services/projects using various infrastructure tools.
- Identified, investigated, and diagnosed incidents while proactively detecting and addressing potential issues.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Followed and updated procedures in alignment with standard operating guidelines and runbooks.
Process Associate
ECESIS TECHNOLOGIES
11.2020 - 05.2021
- Acted as the first responder for US Broker Price Opinion orders, ensuring prompt action and resolution.
- Identified and resolved process inefficiencies to optimize workflows and support business growth.
- Managed client communications, ensuring timely settlement of instructions and maintaining service quality.
Substation Operator
STERLING AND WILSON INDIA PVT LTD
02.2019 - 02.2020
- Acted as the first responder for substation alarms and abnormal conditions, coordinating with distribution and transmission authorities.
- Operated and controlled electrical equipment, including current converters, voltage transformers, and circuit breakers, ensuring efficient electricity flow.
- Assisted in testing and maintaining various electrical equipment such as power transformers, relays, CTs, PTs, and megger testing devices.
- Operated auxiliary generators as needed to support system operations.
Education
B.TECH - Electrical & Electronics Engineering
Kerala University
04.2001 -
Diploma - Electrical And Electronics Engineering
Board of Technical Education, Kerala,
04.2001 -
Skills
- Azure Monitor and log analytics
- Azure devops
- Incident Management
- ITIL
- Ticketing Tools (ASMT)
- Microsoft Office 365
- Nagios
- Putty
- SQL
Certification
Azure Fundamentals AZ 900 Certification
Timeline
Senior Engineer - Operations
Quest Global Engineering Services
03.2023 - Current
Service Analyst
ARS TRAFFIC & TRANSPORT TECHNOLOGIES
06.2021 - 02.2023
Process Associate
ECESIS TECHNOLOGIES
11.2020 - 05.2021
Substation Operator
STERLING AND WILSON INDIA PVT LTD
02.2019 - 02.2020
B.TECH - Electrical & Electronics Engineering
Kerala University
04.2001 -
Diploma - Electrical And Electronics Engineering
Board of Technical Education, Kerala,
04.2001 -
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