JITHIN T
Kannur
Summary
Experienced Head of Support with a strong background in technical support, customer onboarding, and cross-functional collaboration. Skilled in leading onboarding operations using HubSpot, Zoom, ClickUp, and Gmail, with a proven ability to streamline customer journeys from deal close to full product adoption. Adept at creating structured onboarding workflows, delegating effectively while maintaining oversight, and ensuring seamless collaboration between support, product, and tech teams. Currently managing a growing team, mentoring new hires, and developing scalable knowledge resources to enhance customer experience and internal efficiency.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
4
4
Languages
Work History
Head of Support
SellerChamp
03.2020 - Current
- Mentored junior support staff and assisted in their professional development efforts.
- Managed customer support teams and ensured timely resolution of issues.
- Coordinated training programs for new hires and existing team members.
- Acted as escalation point for complex technical problems or high-priority cases.
- Monitored support ticket queues, prioritized tasks, and delegated work accordingly.
- Delegated inquiries to staff members with balanced approach and prevented overload of specific individuals.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Collaborated with cross-functional teams to address product or service-related issues.
- Identified and resolved escalated technical issues to drive client retention.
Travel Specialist
Expedia
06.2017 - 12.2018
- Researched vacation destinations to recommend suitable options for clients.
- Built rapport with hospitality and travel personnel to negotiate favorable packages.
- Assisted clients in planning and booking domestic and international vacations.
- Booked flights, accommodations, cruises, tours, and activities for clients.
- Organized client itineraries with attention to detail and accuracy.
- Communicated with clients to determine budget, travel timeline and accommodation preferences.
Education
BE - Electronics and Communication Engineering
Mit
Skills
Staff development
Timeline
Head of Support
SellerChamp
03.2020 - Current
Travel Specialist
Expedia
06.2017 - 12.2018
BE - Electronics and Communication Engineering
Mit
Similar Profiles
Anon DhasonAnon Dhason
Product Support Specialist at Sellerchamp LLCProduct Support Specialist at Sellerchamp LLC
HASHNA HASHNA null
Senior Network Engineer at Light & WonderSenior Network Engineer at Light & Wonder
ATHULYA K GATHULYA K G
Process Associate at Vitae International Accounting Services Private Limited (https://www.vitaeintl.com/)Process Associate at Vitae International Accounting Services Private Limited (https://www.vitaeintl.com/)
SHAHABAS KSHAHABAS K
MANAGER at OASIS TOURS AND TRAVELSMANAGER at OASIS TOURS AND TRAVELS
Vipa Anthooly ThoovakunnonVipa Anthooly Thoovakunnon
Manager - Credit Underwriting at HDFC Bank LtdManager - Credit Underwriting at HDFC Bank Ltd