Jithin TN
Store Manager
Thrissur
Summary
Dynamic Store Manager with a proven track record at Reliance Retail, excelling in customer service management and team development. Enhanced store profitability through innovative merchandising and effective inventory control, while fostering a positive work environment. Skilled in problem-solving and employee training, driving exceptional customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Reliance Retail
11.2022 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Lenskart.com
02.2022 - 08.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Jockey
01.2018 - 12.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
BBA - Finance
Allied Management College
Ottappalam 04.2001 -
12th Commerce - Commerce
AL Irshad English School
Thrissur 04.2001 -
10th - CBSE
AL Irshad English School
Thrissur 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Problem-solving
Timeline
Store Manager
Reliance Retail
11.2022 - 01.2025
Store Manager
Lenskart.com
02.2022 - 08.2022
Store Manager
Jockey
01.2018 - 12.2021
BBA - Finance
Allied Management College
04.2001 -
12th Commerce - Commerce
AL Irshad English School
04.2001 -
10th - CBSE
AL Irshad English School
04.2001 -
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