Jithin G Kumar

• Leading a team of analysts to deliver timely and accurate data, driving informed decision making.
• Reduced errors in data analysis through rigorous quality control measures and continuous improvement initiatives.
• Independently lead and manage workforce transformation programs for BRIDGE submissions
• Monitor projects requests and reports from various stakeholders with action-driven insights through customized data visualization.
• Collaborated with cross-functional teams to identify critical insights, shaping business strategy.
• Successfully applied Agile methodology to streamline the current process approved by leaderships and implemented successfully.
• Evaluated performance metrics to identify areas for improvement, resulting in increased productivity and cost savings.
• Optimized workflows by identifying bottlenecks and implementing process improvements, boosting overall efficiency.
• Implemented initiatives that directly impact and elevate customer satisfaction level by identifying customer problems and implementing solutions to enhance overall service quality.
• Led the process design and documented for team members ensuring smooth adoption of new tools and methodologies.
• Conducted in-depth market research to support process efforts through company tools and external sources.
• Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
• Coordinated closely with IT teams to ensure seamless integration of new systems and data sources into existing workflows.
• Identified and resolved problems through root cause analysis and research.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Queried databases for information needed for report processing.
• Enhanced interfaces to promote better functionality for users.
• Collaborated with stakeholders to identify business needs and data sources through presentations.
• Generated standard and custom reports to provide insights into business performance.
• Utilized analytical skills to interpret complex data, providing actionable insights for decision making.
• Conducted regular knowledge audits, identifying gaps and opportunities for improvements resulting in the relevance of knowledge repositories.
• Build strong relationships with external vendors, campaign managers and wider support teams.
• Responsible for managing the request for proposals from stakeholders through them request for information's from vendors to process the business relationship through market research.
• Skilled in presenting insights and recommendations to leadership teams.
• Developed and maintained quality check of the performance to measure the efficiency of resources.

• Was part of the high performing HR support function team, Cross Border travel support team, consulting and execute initiatives to EY employees globally with immigration and tax for business travels for large engagements.
• Have the responsibility of consulting MENA/Asia Pacific/EMEIA/America's region for immigration.
• Global events, and tax compliance's and to ensure, the advises are delivered on time.
• Critical resources for event management across regions globally.
• Change management and proactively communicating impact in project Scope, identifying' risks, and defining contingency plans.
• Accountable for multiple process within the team to engaging with large number of EY employees globally with related to large engagements.
• Presented and involved in multiple process improvements projects, Invitation letter Management, requirement gathering, scope, timeline, monitoring, and execution.
• Successfully attended meetings and discussions with leaderships to improve the team process, trainings, employee development and performance management.
• Proactively provide inputs, coordinate effective engagements among multiple teams and geographies with competing priorities.
• Identify process operational weakness, introduce automation, and implement advanced data visualization techniques for analysis.
• Weekly connect with leadership on process improvements and rectifying grey areas.
• Conduct in depth research to support client request and projects.
• Demonstrated ability to develop strong relationships with internal clients across many levels of organization, different areas of business and supporting functions.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Identified and resolved problems through root cause analysis and research.
• Evaluated customer needs and feedback to drive product and service improvements.

HR Support Functions - Immigration

• SPOC for Global Pulse Survey for Talent Shared Services in, and was part of Talent Shared Service events team.
• Involved in many projects within EY like Goldie, Immigration Grid and EY Badge.
• Responsible for tracking and coordinating process planning implementation and communication.
• Initiate projects that facilitate continuous improvement of process, service performance and quality.
• Measuring project GDS pulse survey for TSS performance using appropriate tools and techniques and HR recruiting process.
• Ensure all new process updates are incorporated while processing transactions.
• Training and managing the support team to ensure accurate and timely initiative deployment.
• Responds to client needs and inquiries, exercise good judgement in applying concepts and guidelines.
• Work along with the immigration and EY Law teams across the globe via calls and emails, collects facts and circumstances pertaining to immigration and cater to the end users.
• Follow through on commitments and take responsibility for results, effectively prioritize assignments, identifying and reporting barriers.
• Experience in preparing the business Invite letters, introduction letters, certificate of insurance, coverage (Support documents for visa to be produced at consulates).
• Assist with GDS initiatives and other projects assigned and ensure GDS organizational policies and process are followed.
• Mentored junior associates through presentation over the process.

• Coordinated insurance placement for the customers as well stakeholders pan India
• Developed a new service for NRI customers to provide a new profit channel for MPG through Muthoot Universal
• Prepared and developed lesson strategy and curriculum in accordance with current training methodologies, theories, and practices, Prepared MCQ and branch mapping pan India for branches and 18000+ employees
• Coordinated and assigned trainers for induction, refresher, and remedial training sessions
• Business development to promote business by motivating staff and by making good customer relationship with interaction understating their needs
• Coordinated survey market activity
• Responsible for the new projects and employee engagement activity of the company