Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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Jithin Raj Kattil

Jithin Raj Kattil

Senior Manager Operations
Bengaluru,karnataka

Summary

Results-driven Senior Manager specializing in Global PKI and Certificate Operations, with over 13 years of expertise in PKI lifecycle management, SSL/TLS operations, and cybersecurity compliance. Demonstrated proficiency in conducting WebTrust audits, adhering to CA/B Forum standards, and implementing ISO 27001 frameworks. Proven leadership in managing large-scale certificate operations and risk mitigation while delivering scalable PKI solutions for diverse sectors, including government, banking, and enterprise clients worldwide. Committed to driving operational excellence and enhancing security protocols to meet evolving industry demands.

Overview

15
15
years of professional experience
5
5
Languages

Work History

Senior Operations Manager

Emudhra Limited
03.2023 - Current
  • Lead global PKI operations, managing SSL/TLS, digital signatures, and eSign services (1L+ applications per day).
  • Integrated ISO 27001 controls into certificate lifecycle processes, reducing risks and audit gaps.
  • Ensured compliance with WebTrust and CA/B Forum standards for trusted global issuance.
  • Directed PKI enhancements enabling 4,096-bit RSA and ECC key issuance.
  • Optimized workflows, reducing certificate processing time, and boosting SLA performance.
  • Restructured PKI workflows, improving issuance efficiency, and compliance readiness.
  • Ensured audit success in WebTrust and ISO 9001 certifications.
  • Mentored staff in PKI validation, lifecycle, and compliance.

Operations Manager

Emudhra Limited
03.2020 - 03.2023
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.

Assistant Manager

Emudhra Limited
04.2017 - 03.2020
  • Responsible for effective planning, execution, monitoring, and closure of a wide range of government, banking, and MNC projects, ensuring they are completed within scope, time, and budget constraints.
  • Leveraged Aadhaar-based biometric and PAN-based authentication to optimize KYC processes, resulting in streamlined operations, reduced turnaround times, and improved customer onboarding experiences.
  • Committed to staying updated with evolving regulatory requirements and industry trends related to Aadhaar-based biometric and PAN-based authentication, ensuring compliance and best practices.
  • Led and supervised a team of 20 dedicated operation executives and two team leads to manage a high volume. The workload is one lakh plus applications for SSL/TLS certificates, digital signatures, and eSign services in a day.
  • Orchestrated the documentation and standardization of key processes and workflows, aligning them with ISO 9001 guidelines and best practices.
  • Implemented, streamlined processes and workflow optimizations, resulting in a significant reduction in application processing time and increased overall team productivity.
  • Collaborated with cross-functional departments, including sales, customer support, Marketing, and technical teams, to ensure seamless end-to-end customer experience.
  • Conducted regular performance reviews, coaching sessions, and training programs to enhance team members' skills, foster professional growth, and maintain high morale.
  • Identify and mitigate potential risks and issues, making proactive decisions to ensure project goals are achieved and quality standards are maintained. Maintain clear and open communication channels with team members and stakeholders, providing regular updates, progress reports, and status meetings.
  • Track project metrics, key performance indicators (KPIs), and performance against established benchmarks, making data-driven adjustments as needed.
  • Ensure compliance with all relevant regulatory body requirements, industry standards, and internal policies.
  • Reduced operational risks while organizing data to forecast performance trends.

Team leader Operations

Emudhra Limited
04.2015 - 03.2017
  • Adhered to applicable guidelines and requirements, and assisted the team in doing the same.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Collaborated closely with project managers and team members to facilitate seamless communication and efficient project workflow.
  • Assisted in the identification and resolution of project-related issues, ensuring timely resolution and minimal disruption.
  • Mentored and developed team members, cultivating a positive work environment that promoted professional growth and contributed to high team morale.
  • Prepared regular operational reports for senior management, providing insights into key metrics, achievements, and areas for improvement.
  • Implemented a systematic approach to root cause analysis and problem-solving, leading to data-driven improvements and sustained performance enhancement.
  • Collaborated closely with auditors and stakeholders to address audit findings and implement corrective measures, resulting in improved process efficiency and alignment with ISO 9001 requirements.

Operations Executive

Emudhra Limited
02.2013 - 03.2015
  • - Managed end-to-end PAN card and digital signature operations, ensuring accurate processing and timely delivery of services to clients.
  • - Collaborated closely with government authorities, clients, and internal teams to facilitate smooth and compliant operations.
  • - Oversaw the application processing lifecycle, including data verification, documentation, and quality control measures.
  • Conducted regular audits to ensure compliance with regulatory standards, resulting in consistently high accuracy rates.
  • Resolved escalated issues and inquiries, addressing client concerns and maintaining a high level of customer satisfaction.
  • Developed and maintained process documentation, ensuring standardized and efficient execution of operations.
  • Contributed to process improvement initiatives, identifying bottlenecks and implementing solutions to enhance efficiency.
  • Utilized technology and automation tools to streamline workflows, reducing processing time and minimizing errors.

Financial Associate

Hewlett Packard Global E- business Operations PVT LTD
12.2010 - 12.2012
  • Compiled and sorted documents, such as invoices and checks, and substantiated business transactions.
  • Assisted in financial data analysis, providing insights into spending patterns, budget adherence, and cost-saving opportunities.
  • Verified and processed invoices, meticulously matching them with corresponding purchase orders and goods receipts.
  • Resolved discrepancies and exceptions through effective communication with vendors and internal departments, ensuring accurate and timely invoice processing.
  • Conducted training sessions for new team members, sharing expertise on P2P processes, tools, and best practices.
  • Managed vendor relationships, facilitating effective communication, and resolving issues to ensure timely delivery of goods and services.
  • Efficiently processed purchase orders, validating order accuracy, item specifications, and pricing details to minimize errors and discrepancies.

Education

BCA, Bachelor of Applied Computer Application -

INDIAN VIRTUAL UNIVERSITY For Peace & Education
03.2020

Science, Higher Secondary - undefined

St marys Higher Secondary school Pariyapuram
03.2005

SSLC - undefined

Presentation E.M.H.S.S
03.2003

Skills

  • PKI & Digital Certificate Lifecycle Management

  • SSL/TLS Validation & Issuance (OV, EV, DV, Wildcard)

  • Root CA, Sub-CA, OCSP, CRL, CT Logs

  • WebTrust Audit & CA/B Forum Compliance

  • Digital Signatures, eSign, Document Signer Certificates

  • ISO 27001 Cybersecurity Governance

  • Global Operations & Vendor Management

  • Risk Mitigation & Compliance Assurance

  • Team Leadership & Training

  • Operations management

  • Strategic planning

  • KPI tracking

Websites

Interests

Playing Cricket, football, Riding Bike, spending time with kids

Timeline

Senior Operations Manager

Emudhra Limited
03.2023 - Current

Operations Manager

Emudhra Limited
03.2020 - 03.2023

Assistant Manager

Emudhra Limited
04.2017 - 03.2020

Team leader Operations

Emudhra Limited
04.2015 - 03.2017

Operations Executive

Emudhra Limited
02.2013 - 03.2015

Financial Associate

Hewlett Packard Global E- business Operations PVT LTD
12.2010 - 12.2012

Science, Higher Secondary - undefined

St marys Higher Secondary school Pariyapuram

SSLC - undefined

Presentation E.M.H.S.S

BCA, Bachelor of Applied Computer Application -

INDIAN VIRTUAL UNIVERSITY For Peace & Education

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Jithin Raj KattilSenior Manager Operations