Jithin Raj Kattil
Senior Manager Operations
Bengaluru,karnataka
Summary
Results-driven Senior Manager specializing in Global PKI and Certificate Operations, with over 13 years of expertise in PKI lifecycle management, SSL/TLS operations, and cybersecurity compliance. Demonstrated proficiency in conducting WebTrust audits, adhering to CA/B Forum standards, and implementing ISO 27001 frameworks. Proven leadership in managing large-scale certificate operations and risk mitigation while delivering scalable PKI solutions for diverse sectors, including government, banking, and enterprise clients worldwide. Committed to driving operational excellence and enhancing security protocols to meet evolving industry demands.
Overview
15
15
years of professional experience
5
5
Languages
Work History
Senior Operations Manager
Emudhra Limited
03.2023 - Current
- Lead global PKI operations, managing SSL/TLS, digital signatures, and eSign services (1L+ applications per day).
- Integrated ISO 27001 controls into certificate lifecycle processes, reducing risks and audit gaps.
- Ensured compliance with WebTrust and CA/B Forum standards for trusted global issuance.
- Directed PKI enhancements enabling 4,096-bit RSA and ECC key issuance.
- Optimized workflows, reducing certificate processing time, and boosting SLA performance.
- Restructured PKI workflows, improving issuance efficiency, and compliance readiness.
- Ensured audit success in WebTrust and ISO 9001 certifications.
- Mentored staff in PKI validation, lifecycle, and compliance.
Operations Manager
Emudhra Limited
03.2020 - 03.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Assistant Manager
Emudhra Limited
04.2017 - 03.2020
- Responsible for effective planning, execution, monitoring, and closure of a wide range of government, banking, and MNC projects, ensuring they are completed within scope, time, and budget constraints.
- Leveraged Aadhaar-based biometric and PAN-based authentication to optimize KYC processes, resulting in streamlined operations, reduced turnaround times, and improved customer onboarding experiences.
- Committed to staying updated with evolving regulatory requirements and industry trends related to Aadhaar-based biometric and PAN-based authentication, ensuring compliance and best practices.
- Led and supervised a team of 20 dedicated operation executives and two team leads to manage a high volume. The workload is one lakh plus applications for SSL/TLS certificates, digital signatures, and eSign services in a day.
- Orchestrated the documentation and standardization of key processes and workflows, aligning them with ISO 9001 guidelines and best practices.
- Implemented, streamlined processes and workflow optimizations, resulting in a significant reduction in application processing time and increased overall team productivity.
- Collaborated with cross-functional departments, including sales, customer support, Marketing, and technical teams, to ensure seamless end-to-end customer experience.
- Conducted regular performance reviews, coaching sessions, and training programs to enhance team members' skills, foster professional growth, and maintain high morale.
- Identify and mitigate potential risks and issues, making proactive decisions to ensure project goals are achieved and quality standards are maintained. Maintain clear and open communication channels with team members and stakeholders, providing regular updates, progress reports, and status meetings.
- Track project metrics, key performance indicators (KPIs), and performance against established benchmarks, making data-driven adjustments as needed.
- Ensure compliance with all relevant regulatory body requirements, industry standards, and internal policies.
- Reduced operational risks while organizing data to forecast performance trends.
Team leader Operations
Emudhra Limited
04.2015 - 03.2017
- Adhered to applicable guidelines and requirements, and assisted the team in doing the same.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Collaborated closely with project managers and team members to facilitate seamless communication and efficient project workflow.
- Assisted in the identification and resolution of project-related issues, ensuring timely resolution and minimal disruption.
- Mentored and developed team members, cultivating a positive work environment that promoted professional growth and contributed to high team morale.
- Prepared regular operational reports for senior management, providing insights into key metrics, achievements, and areas for improvement.
- Implemented a systematic approach to root cause analysis and problem-solving, leading to data-driven improvements and sustained performance enhancement.
- Collaborated closely with auditors and stakeholders to address audit findings and implement corrective measures, resulting in improved process efficiency and alignment with ISO 9001 requirements.
Operations Executive
Emudhra Limited
02.2013 - 03.2015
- - Managed end-to-end PAN card and digital signature operations, ensuring accurate processing and timely delivery of services to clients.
- - Collaborated closely with government authorities, clients, and internal teams to facilitate smooth and compliant operations.
- - Oversaw the application processing lifecycle, including data verification, documentation, and quality control measures.
- Conducted regular audits to ensure compliance with regulatory standards, resulting in consistently high accuracy rates.
- Resolved escalated issues and inquiries, addressing client concerns and maintaining a high level of customer satisfaction.
- Developed and maintained process documentation, ensuring standardized and efficient execution of operations.
- Contributed to process improvement initiatives, identifying bottlenecks and implementing solutions to enhance efficiency.
- Utilized technology and automation tools to streamline workflows, reducing processing time and minimizing errors.
Financial Associate
Hewlett Packard Global E- business Operations PVT LTD
12.2010 - 12.2012
- Compiled and sorted documents, such as invoices and checks, and substantiated business transactions.
- Assisted in financial data analysis, providing insights into spending patterns, budget adherence, and cost-saving opportunities.
- Verified and processed invoices, meticulously matching them with corresponding purchase orders and goods receipts.
- Resolved discrepancies and exceptions through effective communication with vendors and internal departments, ensuring accurate and timely invoice processing.
- Conducted training sessions for new team members, sharing expertise on P2P processes, tools, and best practices.
- Managed vendor relationships, facilitating effective communication, and resolving issues to ensure timely delivery of goods and services.
- Efficiently processed purchase orders, validating order accuracy, item specifications, and pricing details to minimize errors and discrepancies.
Education
BCA, Bachelor of Applied Computer Application -
INDIAN VIRTUAL UNIVERSITY For Peace & Education
03.2020
Science, Higher Secondary - undefined
St marys Higher Secondary school Pariyapuram
03.2005
SSLC - undefined
Presentation E.M.H.S.S
03.2003
Skills
- PKI & Digital Certificate Lifecycle Management
- SSL/TLS Validation & Issuance (OV, EV, DV, Wildcard)
- Root CA, Sub-CA, OCSP, CRL, CT Logs
- WebTrust Audit & CA/B Forum Compliance
- Digital Signatures, eSign, Document Signer Certificates
- ISO 27001 Cybersecurity Governance
- Global Operations & Vendor Management
- Risk Mitigation & Compliance Assurance
- Team Leadership & Training
- Operations management
- Strategic planning
- KPI tracking
Interests
Playing Cricket, football, Riding Bike, spending time with kids
Timeline
Senior Operations Manager
Emudhra Limited
03.2023 - Current
Operations Manager
Emudhra Limited
03.2020 - 03.2023
Assistant Manager
Emudhra Limited
04.2017 - 03.2020
Team leader Operations
Emudhra Limited
04.2015 - 03.2017
Operations Executive
Emudhra Limited
02.2013 - 03.2015
Financial Associate
Hewlett Packard Global E- business Operations PVT LTD
12.2010 - 12.2012
Science, Higher Secondary - undefined
St marys Higher Secondary school Pariyapuram
SSLC - undefined
Presentation E.M.H.S.S
BCA, Bachelor of Applied Computer Application -
INDIAN VIRTUAL UNIVERSITY For Peace & Education
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