JITHISHNA TA
Thrissur
Summary
Proven Software Analyst with a track record of enhancing application performance and client satisfaction at Suntec Business Solutions and First National Bank. Specializes in project management and application support, adept at identifying and solving complex issues, improving product functionality, and training clients. Demonstrates exceptional problem-solving and client service skills, ensuring project success.
Overview
4
4
years of professional experience
Work History
Solution Analyst
Suntec Business Solutions
08.2021 - Current
- Working as a solution analyst (Software implementation) for First National Bank of South Africa.
- Provides assistance and support in Suntec's Relation Based Software Product "Xelerate 2.4" such as configuration and end-to-end support for First National Bank of South Africa.
- Independently solve the issue through direct action or take ownership to work with different internal stakeholders to resolve the issue within the shortest possible time.
- Identify test scenarios and execute the text data for the solution releases.
- Understand the client issues and quickly do a deep dive to understand the root cause (either by reviewing the code-base or by reviewing the solution architecture) and identify possible solutions and preventive actions.
- Take part in regular reviews and RCAs to identify any risks, and potential escalations and to identify the mitigation strategies and execute the same
ONSITE EXPERIENCE
FIRST NATIONAL BANK
06.2022 - 12.2022
- Providing support and guidance to clients regarding the product usage and test scenarios.
- Finding the solution and root cause of issues observed.
- Supporting client to improve the performance of application.
Education
Master of Computer Applications -
Rajiv Gandhi Institute of Technology
Kottayam, India04.2021
Bachelor of Computer Applications -
Baselious Paulose II Catholocos College
Ernakulam, India04.2018
Skills
- Expertise in Project Management
- Expertise in Testing
- Expertise in Client training
- Expertise in Application Support
- Expertise in implementing the application at client side
- Expertise in tuning the performance of java applications
Languages
Malayalam
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Software
SQL
Kafka
Nifi
Jira and confluence
Timeline
ONSITE EXPERIENCE
FIRST NATIONAL BANK
06.2022 - 12.2022
Solution Analyst
Suntec Business Solutions
08.2021 - Current
Master of Computer Applications -
Rajiv Gandhi Institute of Technology
Bachelor of Computer Applications -
Baselious Paulose II Catholocos College
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