Jitin Agrawal
Delhi
Summary
Strategic Facility Management leader with over 15 years’ experience overseeing high-volume operations across commercial and corporate sites up to 250,000+ sq. ft. Proven record of reducing operational costs by 20%, leading 65+ staff across multiple functions, and driving vendor performance to achieve 95%+ SLA compliance. NEBOSH-certified and focused on safety, process optimization, and seamless service delivery.
Overview
15
15
years of professional experience
Work History
Assistant Manager – Soft Services
CBRE South Asia Pvt. Ltd.
Gurgaon
11.2012 - 03.2022
- Oversaw daily operations for a 250,000 sq. ft. commercial facility, ensuring full coverage of housekeeping, horticulture, pest control, and F&B services.
- Supervised a team of 65+ staff and vendors, achieving 95% SLA adherence and zero non-compliance safety audits for 4 consecutive years.
- Cut housekeeping supply expenses by 18% via vendor consolidation and usage monitoring.
- Introduced automated inventory tracking, reducing stockouts by 90% and optimizing replenishment cycles.
- Prepared cost sheets and MMRs with 100% on-time submission, streamlining monthly billing cycles.
- Supported execution of 15+ corporate events annually, ensuring seamless space and F&B coordination.
- Operation and management of day to day site administration like statuary compliance, Chemical and consumable inventories, vendor Management, Events and Party Management.
- Ensures Weekly, Monthly and Quarterly schedule activities to be followed and completed with in the stipulated time frame.
- Maintain all service records and test certificates, regularly checks/amends checklists, Track consumption.
Executive – Asset Services
CBRE South Asia Pvt. Ltd.
Gurgaon
07.2010 - 05.2012
- Managed facility operations across high-traffic areas including gyms, cafeterias, office lobbies, and parking zones for a Fortune 500 client.
- Maintained public area hygiene standards through structured daily inspections and real-time vendor coordination.
- Monitored and optimized material consumption, reducing monthly excess usage by 12%.
- Coordinated Preventive Maintenance (PPM) schedules with engineering teams, minimizing downtime across shared spaces.
- Taking care of Facility soft service operations such as Housekeeping Operations, Pest control Service, Horticulture, Billing, Vendor Management, Inventory Management, Customer Service, Procurement of Material and consumables.
- Ensure timely order of all supplies and consumables for vending machines, H.K. Supplies, Consumables and other facility related materials.
- Ensure constant adherence to organizational standards in hygiene, cleanliness and maintenance of equipment, fitting and fixture of the area under control.
Project Executive – Soft Services
Sinar Jernih (I) Pvt. Ltd.
09.2007 - 06.2010
- Led housekeeping and horticulture services across hotel premises, including guest-facing and back-of-house areas.
- Conducted quality audits and developed SOPs for public area cleaning, resulting in 93% compliance scores.
- Delivered weekly staff training sessions, improving service quality and reducing guest complaints by 15%.
- Managed procurement and vendor negotiation for chemicals, tools, and consumables, improving cost-efficiency by 10%.
- Coordinate with maintenance department for preventive maintenance (PPM) schedule of public area and various maintenance activities.
- Responsible for procurement of materials related to public area operations such as Chemicals, tools, Toiletries etc.
Education
NEBOSH International General Certificate (IGC) - Level 3 International UK Qualification in Occupational Health and Safety
National Examination Board in Occupational Safety and Health (UK)
UK10.2024
Master of Commerce (M.Com) - QUANTITATIVE TECHNIQUES, BUSINESS ADMINISTRATION, BUSINESS POLICY, MARKETING RESEARCH
Bundelkhand Degree College
Jhansi, UP12.2005
Bachelor Diploma in Hotel Management (BHM) - ACCOMMODATION OPERATION, FRONT OFFICE, FOOD AND BEVERAGE SERVICES, FOOD PRODUTION
National Institute of Hotel Management
Dehradun12.2003
Bachelor of Commerce (B.Com) - INCOME TAX, COST ACCOUNTANCY, COMPANY LAW, PERSONNEL MGMT, MARKETING MGMT, PUBLIC FINANCE
Shri Guru Harkishan Degree College
Jhansi12.2001
Skills
- Facility & Operations Management
- Vendor & Contract Management
- Soft Services & Housekeeping Oversight
- Budgeting & Cost Optimization
- Inventory & Material Management
- Procurement & Vendor Consolidation
- General Administration
- Leadership and Team Management
- Creative problem-solving
- Quality Control and Standardization
- Health and Safety Awareness
- Empathy and active listening with Emotional Intelligence
- Teamwork and collaboration
- Negotiation and Decision Making
Hobbies
- LinkedIn online courses
- Reading books
- Playing chess
Training
The Orchid (Ecotel Hotel), Mumbai, 6 months, Completed training contributing to front office, accommodation operations, and sustainable hospitality practices from 04/01/02 to 09/30/02.
Career Break
04/01/22, Present, Career Break – Family Responsibility & Professional Development. Took a planned career break to provide full-time support to my father during a prolonged and critical illness. This period of care required my dedicated presence and emotional commitment, as he faced serious health complications. Unfortunately, his condition worsened, and he passed away unexpectedly, which necessitated an extended break to manage the family need. In the months that followed, I actively handled significant personal responsibilities and facilitated resolution of property-related issues among siblings, emphasizing communication, fairness, and timely execution. Despite these challenges, I remained committed to my professional growth. I used this time productively to strengthen my qualifications by pursuing and completing the NEBOSH International General Certificate (IGC) in Occupational Health and Safety. This certification has further deepened my understanding of health, safety, and compliance – areas that are critical in the Facility Management industry – and has positioned me to return to the workforce with enhanced capabilities and renewed focus.
Personal Information
Willing To Relocate: True
Timeline
Assistant Manager – Soft Services
CBRE South Asia Pvt. Ltd.
11.2012 - 03.2022
Executive – Asset Services
CBRE South Asia Pvt. Ltd.
07.2010 - 05.2012
Project Executive – Soft Services
Sinar Jernih (I) Pvt. Ltd.
09.2007 - 06.2010
NEBOSH International General Certificate (IGC) - Level 3 International UK Qualification in Occupational Health and Safety
National Examination Board in Occupational Safety and Health (UK)
Master of Commerce (M.Com) - QUANTITATIVE TECHNIQUES, BUSINESS ADMINISTRATION, BUSINESS POLICY, MARKETING RESEARCH
Bundelkhand Degree College
Bachelor Diploma in Hotel Management (BHM) - ACCOMMODATION OPERATION, FRONT OFFICE, FOOD AND BEVERAGE SERVICES, FOOD PRODUTION
National Institute of Hotel Management
Bachelor of Commerce (B.Com) - INCOME TAX, COST ACCOUNTANCY, COMPANY LAW, PERSONNEL MGMT, MARKETING MGMT, PUBLIC FINANCE
Shri Guru Harkishan Degree College
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