Adobe Illustrator
Jitin Nair
Instructional Designer
Summary
Dynamic Instructional Designer with 5+ years of experience creating engaging, learner-focused solutions in e-learning and video-based content. Skilled in process automation, stakeholder management, and team development, with a proven ability to improve learning outcomes and operational efficiency.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Instructional Designer
Moody's Investors Service
09.2022 - Current
- Stakeholder Management: Collaborated with MDs and SVPs across APAC to assess learning needs, coordinating with relevant teams or developing bespoke content internally. Regularly provided updates on program effectiveness and suggested improvements.
- Video-based Learning Leadership: Spearheaded the design and production of over 100 video-based learning products, including Zoom-recording-based learning, micro-learning videos, and PowerPoint-to-video-based learning conversions. Developed standardized workflows and SOPs for video production, emphasizing quality over quantity to ensure high-impact learning.
- E-Learning Development: Managed the creation of 20+ complex Level 3 e-learning modules, incorporating custom animations and JavaScript-based interactions (coded using ChatGPT). Developed standardized workflows and SOPs for e-learning, leveraging tools like Adobe Illustrator and AfterEffects for enhanced learning experiences.
- Innovation: Pioneered new video-based learning formats such as micro-learning to promote self-paced learning, reducing reliance on SMEs and improving retention rates. Expanded the product offering from 2 learning products in 2022 to 6 learning products, plus 1 cross-functional support product with another in the pipeline.
- Process Automation: Automated the QA process using Excel VBA, reducing video production turnaround times by 60%. Introduced automation techniques using Synthesia for voiceover, and Microsoft Co-Pilot and ChatGPT for content creation.
- Team Development: Trained and upskilled content developers in instructional design and tools such as Adobe Illustrator, Premiere Pro, and AfterEffects. Led self-learning initiatives using Microsoft Co-Pilot and ChatGPT, fostering technological innovation within the team.
Instructor Analyst
Accenture
01.2019 - 08.2022
- Training Needs Analysis: Managed the learning needs of a team of 50+ employees by conducting Training Needs Analysis (TNA) to identify skill gaps, and created customized learning solutions to improve performance.
- Content Creation & Delivery: Designed and delivered training courses across various formats (Instructor-led, video-based, web-based, gamified, and interactive e-learning) using Instructional Design theory tailored to diverse learner needs based on Adult Learning Theory.
- Video-based Learning Project: Led a team of instructors to create video-based learning content for an F&A client, reducing learning time by 70% while maintaining a 54% average knowledge retention rate. This project resulted in cost savings of ~$80,000.
- Hybrid Learning for Soft-Skills: Created a hybrid learning program for an HRO client to upskill employees' soft skills, which saved ~$60,000 in training time without significant drops in learning retention.
- New Joiner Training Program: Developed an interactive New Joiner Training program for an HRO client, consisting of 4 modules, 20+ topics, and 50+ quizzes. The course is currently used by 16 teams with over 300 employees.
- Process Automation: Designed an Excel Userform for TNA audits, incorporating 1400+ lines of code to automate reporting, pivot table creation, chart generation, and feedback emails. This tool is currently used across pan-India for TNA audits.
Senior Executive
[24]7.ai
05.2015 - 12.2017
- Customer Support Management: Managed back-end customer support for a US-based retail and e-commerce giant, serving as a liaison between sellers and buyers to resolve issues and ensure a smooth customer experience.
- Training & Quality Assurance: Trained new hires on the process, monitored their progress through quality assurance checks, and provided refresher training until they were proficient.
- Performance Recognition: Consistently awarded as the top performer for 3 consecutive months and considered for a leadership role within 24 months of joining the organization.
Education
Bachelor of Commerce -
Sindhi College of Commerce
Bengaluru, India05.2015
Skills
Instructional Design
Stakeholder Management
Adult Learning
Interactive Design
Video Editing
Storyboarding
Software
Adobe Premiere Pro
Adobe AfterEffects
Articulate Storyline 360
Camtasia
Synthesia
MS Excel
MS PowerPoint
Certification
Instructional Design
Timeline
Instructional Designer
Moody's Investors Service
09.2022 - Current
Instructor Analyst
Accenture
01.2019 - 08.2022
Senior Executive
[24]7.ai
05.2015 - 12.2017
Bachelor of Commerce -
Sindhi College of Commerce
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