Jitin Ratra

• Managed product backlog effectively, prioritizing high-value items for faster completion collaborating with Product Owners
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
• Resolved conflicts and facilitated open communication among team members, promoting healthy work environment
• Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases
• Mentored junior team members on Scrum best practices, fostering their professional growth within organization
• Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions
• Implemented robust change management practices to ensure smooth transitions and minimal disruptions during project changes or updates, while also maintaining open communication channels with stakeholders to address concerns and provide regular progress updates

Products

• Explore Shopping Experience product to give comprehensive visibility in Dell Technologies offering to allow customers do thorough research and know about company/brand value during online customer journey through Home Page, Landing Pages (Campaign Pages), Masthead/Footer.
• Digital Communications product for consumer, commercial and enterprise customers to connect with Sales Representatives, Technical Support and Customer Care teams via Salesforce Chat integration, Contact Drawer experience, Unified Contact Strategy, Lead generation form

Key Achievements

• Digital Communications product to unify experience across Dell online customer journey to drive CSAT and Revenue for contact options i.e. Live Chat, Chat Bot (Virtual Assistant), Sales Callback Form per OGSMs
• Convergence of Account Management experience for consumer and commercial customers for seamless transition across B2C vs B2B customer journey for CSAT improvement, increased customer engagement and engineering efficiency by delivering MFEs (Micro Front End Experiences) per OKRs
• Premier eCommerce platform launched for B2B customers in India to tap $2.3 billion market
• Revamp of Global Procurement eCommerce platform by migrating on modern IT infrastructure platform while deprecating unused product features and introducing new one as per user needs of B2B Fortune500 customers contributing $1.2 billion revenue

Products

• B2C and B2B Products in Shop, Configurator, Cart and Checkout, Account Management domains of eCommerce portal for consumer, small business and enterprise customers as well as internal Sales tool to support the business users

Key Achievements

• Revamp of Cart & Checkout and Configurator products experience built on modern cloud based (PCF) platform for flagship global offering of commercial ecommerce platform covering $13.6 billion business
• Relevant shipping choices and accurate delivery dates to customer based on product, payment choice and delivery location for better order experience (CSAT and Order Experience Index KPIs)
• Enable digital fulfilment for Windows 10, Office 365 software delivery based on subscription model to align with Microsoft strategy and increased revenue
• Cart and Checkout, Configurator UI/UX improvement, feature enhancements and performance improvement for high CSAT and increased revenue.

Products

• Personalization and Recommendations product for Dell.com amplifying purchase experience

Key Achievements

• Personalized recommendations based on internal built engine to increase high margin products attach rate by 23%
• Ideated and prototyped machine learning model that optimizes 40% of under-utilized resources associated with virtual machines in collaboration with engineering team and business stakeholders
• Partnered with engineers, internal customers and stakeholders globally for enabling scalable platform on Dell Digital Cloud by creating dedicated native VMWare environments for hosting range of applications
• Managed requirements for scalable product platforms forecasting data growth by Predictive analysis