Jitten Kashyap
Gandhinagar
Summary
Dynamic professional with extensive experience in SLA management and team leadership at Advantmed. Proven track record in optimizing operations and enhancing client relationships. Skilled in process standardization and performance tracking, driving efficiency across global teams. Adept at cross-functional coordination, ensuring timely delivery and operational excellence.
Overview
10
10
years of professional experience
Work History
Assistant Manager - Record Retrieval
Advantmed
05.2025 - Current
- Managed end-to-end onshore and offshore record retrieval operations, ensuring SLA adherence and timely client deliverables.
- Led 7 supervisors and 270 users across global teams to align operations with organizational goals.
- Handled escalations, capacity planning, and process standardization to maintain audit readiness.
Assistant Manager - Operations
DotPe
09.2021 - 02.2025
- Managed delivery and order management operations for enterprise and mid-market brands, ensuring timely fulfillment and customer satisfaction.
- Coordinated vendors, logistics partners, and internal teams to meet SLA targets while scaling operations effectively.
- Coordinated daily operational activities to ensure efficient workflow.
- Managed team schedules and delegated tasks effectively.
- Implemented process improvements to enhance service delivery.
Fraud Analyst
Xcel Serv Solutions
06.2019 - 02.2020
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Collaborated with law enforcement to investigate and resolve fraud cases.
- Monitored high-risk accounts for suspicious behavior and potential fraud incidents.
- Conducted US travel fraud analysis, verified passenger identities, and performed compliance checks to ensure regulatory adherence.
Customer Delight Associate
Jindal Intellicom
05.2018 - 05.2019
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
- Delivered domestic and international chat support for Zomato customers, resolving escalations and facilitating service recovery.
- Collaborated with teams to streamline operational processes and improve efficiency.
- Assisted in training new associates on company policies and procedures.
Sales Executive
Intelenet Global Services
01.2016 - 09.2016
- Executed outbound and inbound sales processes, consistently achieving daily targets.
- Developed strong client relationships through effective communication and personalized service.
- Conducted market research to identify new sales opportunities and customer needs.
- Collaborated with cross-functional teams to enhance product offerings and address client feedback.
Education
Bachelor of Business Administration - General Management
Manipal University Jaipur
03.2026
Class XII -
CBSE
01.2011
Class X -
CBSE
01.2008
Skills
- Order Management
- Vendor Management
- Delivery & Logistics Operations
- SLA Management
- Process Optimization
- Project management
- Performance Tracking
- Client Relationship Management
- Cross-functional Coordination
- Team Leadership
- Google Workspace
- MS Office
Languages
English (Read, Write, Speak)
Certification And Achievements
- Operations Management: Organization and Analysis from University of Illinois Urbana-Campaign(UIUC)
Core Skills
SLA Management, Delivery & Logistics Operations, Order Management, Vendor Management, Process Optimization, Team Leadership, Performance Tracking, Client Relationship Management, Cross-functional Coordination, Google Workspace, MS Office
Timeline
Assistant Manager - Record Retrieval
Advantmed
05.2025 - Current
Assistant Manager - Operations
DotPe
09.2021 - 02.2025
Fraud Analyst
Xcel Serv Solutions
06.2019 - 02.2020
Customer Delight Associate
Jindal Intellicom
05.2018 - 05.2019
Sales Executive
Intelenet Global Services
01.2016 - 09.2016
Bachelor of Business Administration - General Management
Manipal University Jaipur
Class XII -
CBSE
Class X -
CBSE