Jitu Kumar Gupta
Sitamarhi
Summary
Dynamic banking professional with experience at Axis Bank Ltd, excelling in customer engagement and team collaboration. Proven track record in enhancing customer satisfaction and promoting banking products. Skilled in operations management and effective communication, driving sales growth and fostering strong client relationships. Committed to implementing process improvements for operational efficiency.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
1
1
year of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
BRO (ASSISTANT MANAGER)
Axis bank ltd
Mundra gujarat
08.2024 - Current
- Assisted in managing daily banking operations and customer service functions.
- Supported team members in resolving customer inquiries and complaints effectively.
- Facilitated training sessions for new staff on bank policies and procedures.
- Maintained accurate records of transactions and customer interactions regularly.
- Engaged with customers to promote banking products and services proactively.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management to implement process improvements for efficiency.
Education
PGDBS - PGDBS
Manipal Academy of Bfsi
02.2024 - 02.2025
SRKG COLLEGE
Sitamarhi Skills
- Banking operations
- Customer service
- Team collaboration
- Employee training
- Relationship management
- Product promotion
- Customer engagement
- Effective communication
- Problem solving
- Time management
- Marketing
- Financial management
- Sales strategies
- Product branding
- Product and service sales
- Customer relations
- Business development understanding
- Operations management
- Sales growth
- Promotional planning
Languages
Hindi
First Language
English
Beginner (A1)
A1
Certification
- PGDBS certified ( post graduate diploma in banking service)
- NISM certified
- IRDAI certified
- ADCA certified
Timeline
BRO (ASSISTANT MANAGER)
Axis bank ltd
08.2024 - Current
PGDBS - PGDBS
Manipal Academy of Bfsi
02.2024 - 02.2025
SRKG COLLEGE
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