Jivan Malla
Mumbai
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members.
Overview
21
21
years of professional experience
Work History
Team Leader
Delhivery Ltd
Bhiwandi
04.2022 - Current
- Assign work and allocate tasks to our processing executives and ground coordinators.
- Ensuring that floor and dock operations work smoothly.
- Ensuring all physical unloading of trucks, containers, and putaway shipments to designated areas, and picking shipments as per priority 1 and FIFO for connections.
- Working experience in Hub Operations (Inbound, Outbound, and Carting Operations): first mile and last mile.
- Ensure the accuracy and timely completion of necessary documents (PODs, pick-up manifest, etc.) and audit customer documents (AWB, paperwork, commercial invoice, E-waybills, etc.).
- Responsible for yard and dock management.
- Maintaining the schedule for vehicle cut-off times (inbound, outbound, and carting vehicles).
- Maintaining 5S in the workplace, and checking the orientation and stacking of shipments are done in a proper way.
- Ensuring 100% weight done of pickup vehicle shipments through profiler, conveyor and physical QC weight done by QC staff.
- Resolve customer inquiries, complaints, and escalations in a timely and professional manner, maintaining high customer satisfaction levels.
- Generating and presenting regular reports on team performance, key metrics, and achievements to higher management.
- Conducting training sessions for new team members, ensuring they are well-versed in logistics procedures, safety guidelines, and company policies.
Senior Executive, Operations
Spoton Logistics Pvt Ltd
Bhiwandi
09.2017 - 03.2022
- Handling all pickups & deliveries of Bhiwandi area
- Ensure all physical loading & unloading of vehicles within time, sorting of all documents & ensuring its timely completion
- Ensure the accuracy & timely completion of necessary documents (POD's, pick-up manifestation etc ) & audits customer documents (AWB, paperworks, commercial invoice, E-waybills etc
- Handling inbound & outbound operation
- Resolve customer inquiries, complaints, and escalations in a timely and professional manner, maintaining high customer satisfaction levels
- Generating and presenting regular reports on team performance, key metrics, and achievements to higher management
- Conducting training sessions for new team members, ensuring they are well-versed in logistics procedures, safety guidelines, and company policies
- Arranging Reverse pickup of Nokia, Samsung, Micromax & Cisco shpts
- Transport management
Officer, Operations
TNT India Pvt Ltd
Mumbai
03.2006 - 11.2012
- Working knowledge of over all warehouse activities like scanning, sorting, labelling etc..
- Checking of ppwks of shpts of Intl & Domestic shpts ( PPwk like Forms / Permits / Declaration / Invoices etc
- Maintain cut off times for HUB, Airport.& Service Centres
- Follow up with Airport clearance staff & airlines staff for retrival & lodgements of our Shpts.
- To liaise with Co-loaders, Airlines, Vendors, Freight forwarders and CHAs and get the best services at an optimum cost
- Proper planning of Manpower, GSA's, vehicles are required in order to fulfill a particular consignment as per customers requirement
- Maintain Import & Export shift log on daily basis & fwd the same to HUB Manager
- Doing online booking for space with Airlines like Emirates Airlines / British Airways / Jet Airways etc
- Knowledge for all Forms & Permits of respective states
- Maintain DUC report & upload photos in DUC application if shpts recd in Damage / torn / pilferage condition
Assistant, Operations
Gati Ltd
Mumbai
06.2004 - 02.2006
- Loading & unloading of vehicles
- Arranging pickups & deliveries
- Keep neat & clean warehouse premises
- Organise & maintain records of inventories upto date
- Shpt tracking & updating to customer on timely basis
- Follow up with branches / Hubs for on time connectivity of shpts
- Responsible for POD updation & follow up for POD's from transporter
- Handle delicate & sensitive products with utmost care
- POD updation report
Education
B.COM -
Mumbai University
01.2002
H.S.C -
Mumbai Board
01.1998
S.S.C -
Mumbai Board
01.1996
Skills
- Time management
- Cross functional Leadership
- Team Motivation
- Problem solving
- Customer Service
- Warehouse Management
- Inventory Management
- Staff training
Additional Qualifications
Attended basic DG Awareness training programme conducted by M/s. TNT INDIA PVT. LTD, 07/12/10, 06/27/12
Computer Skills
- MS OFFICE
- Lotus smart Suite
- Tally 6.3
- Vlookup
- Pivot Table
Accomplishments
- Got Regional high flier award for the month of Aug - 2010 in M/s. TNT INDIA PVT. LTD.
- Regularly receiving WOW card for exceptional work in TNT INDIA PVT LTD.
- Received many appreciation mails from customers for outstanding work in TNT INDIA PVT LTD.
- Got best rating in performance Appraisal in 2004-2005 for outstanding work in GATI LTD & received a complimentary visit to Singapore.
Languages
- English
- Marathi
- Hindi
Hobbies and Interests
- Reading books
- Making friends
Personal Information
- Father's Name: Jangbahadur Malla
- Date of Birth: 12/05/78
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Timeline
Team Leader
Delhivery Ltd
04.2022 - Current
Senior Executive, Operations
Spoton Logistics Pvt Ltd
09.2017 - 03.2022
Officer, Operations
TNT India Pvt Ltd
03.2006 - 11.2012
Assistant, Operations
Gati Ltd
06.2004 - 02.2006
B.COM -
Mumbai University
H.S.C -
Mumbai Board
S.S.C -
Mumbai Board
Similar Profiles
Mohammad Naseem KhanMohammad Naseem Khan
Senior Project Engineer - Process Engineering at Delhivery LtdSenior Project Engineer - Process Engineering at Delhivery Ltd
Naseem KhanNaseem Khan
Senior project engineer - Process Engineering at Delhivery LtdSenior project engineer - Process Engineering at Delhivery Ltd
Ankita BharadwajAnkita Bharadwaj
Product Manager at Delhivery LTDProduct Manager at Delhivery LTD