Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Jivtesh Singh Kahlon

Jivtesh Singh Kahlon

Chandigarh,CH

Summary

Dynamic and client-focused professional with a solid background in customer service and technical support, and a recent MBA in Human Resource Management. With experience at top-tier organizations such as Oberoi Cecil Shimla and Apple, I bring a unique blend of customer-centric problem-solving skills, technical expertise, and a foundation in HR practices. Passionate about building teams and enhancing organizational effectiveness, I am ready to transition into a Talent Acquisition Specialist role where I can leverage my interpersonal skills, customer understanding, and HR knowledge to attract and retain top talent.

Overview

5
5
years of professional experience

Work History

Technical Support Advisor

Telepeformance
03.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained staff on operating procedures and company services.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Care Executive

Oberoi Hotels & Resorts
06.2019 - 09.2020
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Took ownership of customers issues to follow problems through to resolution.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

MBA - Human Resources Management

Narsee Monjee Institute of Management Studies
Mumbai, India
10-2024

Bachelor of Science - Hospitality And Tourism Management

BACHELOR OF SCIENCE
Landran
06-2017

Skills

  • Interpersonal Communication
  • Problem-Solving
  • Empathy and Active Listening
  • Attention to Detail
  • Time Management and MultitaskingRelationship Building
  • Adaptability
  • Strong Organizational Skills

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)

Interests

  • Traveling: Enjoy exploring new places and cultures, which broadens my perspective and adaptability
  • Fitness: Committed to a healthy lifestyle through regular exercise and strength training
  • Socializing: Passionate about building connections, fostering teamwork, and engaging with diverse groups
  • Learning New Things: Driven by curiosity and continuous improvement, always eager to acquire new skills and knowledge

Timeline

Technical Support Advisor

Telepeformance
03.2023 - Current

Customer Care Executive

Oberoi Hotels & Resorts
06.2019 - 09.2020

MBA - Human Resources Management

Narsee Monjee Institute of Management Studies

Bachelor of Science - Hospitality And Tourism Management

BACHELOR OF SCIENCE

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Jivtesh Singh Kahlon