Jiya Joseph
Nayarambalam
Summary
To expand on my experience gained within the service industry, developing a broader understanding of new technologies and it’s on emerging global business issues. My career intentions are to pursue a career path that allows my interpersonal, commercial and organizational abilities to be fully challenged and maximized while achieving personal satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Representative
Haijin Trade India Pvt Ltd
Kochi
11.2020 - Current
- Greeted customers in a friendly and courteous manner.
- Answered incoming calls, directed callers to appropriate personnel and took messages as needed.
- Verified customer identification and processed payments for services rendered.
- Maintained accurate records of guest information, including contact details and preferences.
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
- Resolved customer complaints in a professional manner while ensuring their satisfaction was met.
- Handled cash transactions accurately according to established policies and procedures.
- Completed daily shift reports detailing any issues or incidents that occurred during the shift.
- Performed general administrative duties such as filing documents, typing correspondence and managing inventory levels.
- Conducted regular inspections of public areas for cleanliness and maintenance needs.
Front Desk Representative
SAMSUNG Mobile CARE
Aluva
10.2019 - 10.2020
- Keeping front desk tidy and presentable with all necessary material
- Greeting and welcoming desks as they approach the front desk
- Answering questions and addressing complaints
- Check, sort and forward emails
- Customer Satisfaction & Retention
- Keep updated records and files
- Complaints Management
- Ensuring the spare availability in the store and follow up the spare receipts without any delay
- Responsible for all the service related activities for the Company and ensuring the best service to the customers.
Front Desk Representative
Unitech Solutions
Kochi
02.2014 - 09.2019
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Receive letters, packages etc
- And distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Ensuring the spare availability in the store and follow up without any delay
- Responsible for all the service activities and ensuring the best service to the customers.
Education
Skills
- Multi-Line Phone Systems
- Correspondence Management
- Greeting Guests
- Listening Skills
- Administrative Skills
- Problem-Solving Skills
- Effective Planning
- Conflict Management
- File Management
- Cash Handling
- Time Management
- Hospitality Services
- Credit and Cash Payments
- Front Office Support
- Guest Services
Religion And Caste
Christian - Latin Catholic
Job Profile
- Keeping front desk tidy and presentable with all necessary material
- Greeting and welcoming desks as they approach the front desk
- Answering questions and addressing complaints
- Check, sort and forward emails
- Customer Satisfaction & Retention
- Keep updated records and files
- Complaints Management
- Ensuring the spare availability in the store and follow up the spare receipts without any delay.
- Responsible for all the service related activities for the Company and ensuring the best service to the customers.
Previous Experience
Unitech Solutions, Kochi, Front Desk Representative, Feb-14 to Sep-19
Personal Information
- Date of Birth: 08/08/93
- Gender: Female
- Marital Status: Married
Languages
English, Malayalam & Hindi
Disclaimer
I hereby declare that the above furnished information’s are true to the best of my knowledge.
Languages
Malayalam
First Language
English
Beginner (A1)
A1
Hindi
Beginner
A1
Timeline
Front Desk Representative
Haijin Trade India Pvt Ltd
11.2020 - Current
Front Desk Representative
SAMSUNG Mobile CARE
10.2019 - 10.2020
Front Desk Representative
Unitech Solutions
02.2014 - 09.2019
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