BASIC COMPUTER COURSE
Hi, I’m
JIYAUL HAQ
AREA MANAGER
New Delhi,DL
Summary
Area Manager experienced in staff management and training. Achieved operational improvements and high-performance team development through effective leadership and accountability measures. Focused on optimizing workflows and enhancing employee performance to drive productivity and customer satisfaction.
Overview
2
Languages
2
Certifications
8
years of professional experience
Work History
BLINKIT
Area Manager
03.2024 - 07.2026
Job overview
- Led cross-functional teams to implement process improvements and boost productivity.
- Streamlined operational workflows to enhance efficiency and reduce bottlenecks.
- Oversaw inventory management systems, optimizing supply chain processes for timely deliveries.
- Facilitated regular team meetings to foster communication and collaboration among departments.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed training programs for staff to ensure adherence to safety standards and best practices.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
the New Shop 24 Hour Retail Store
Store Manager
08.2021 - 02.2024
Job overview
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Led daily operations, ensuring high standards of customer service and store presentation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
24 SEVEN RETAIL STORE
ASISTANT STORE MANAGER
05.2019 - 07.2021
Job overview
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored team members on customer service best practices.
- Resolved customer issues promptly, fostering positive relationships and loyalty.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Implemented inventory management systems to optimize stock levels.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
CA FRIM
Computer Operator
04.2018 - 03.2019
Job overview
- Operated computer systems to support daily production tasks.
- Maintained spreadsheets of data across multiple systems.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
DELHI UNIVSERSITYNew Delhi, India
B.COM from BACHORS OF COMMERCE
04.2001
INTERMIDIATE CBSE BOARD
High School Diploma
04.2001
MATRICULATION CBSE BOARD
SCHOOLING from MATHS,SCIENCE,ENGLISH,HINDI
04.2001
Skills
Operations management
Inventory optimization
Sales strategy
Recruitment and hiring
Training and coaching
Staff management
Team leadership
Team development
Staff supervision
Goals and performance
Customer service
Systems and software expertise
Software
TALLY,GST,TDS
Certification
RETAIL COUSRE CERTIFICATE
Interests
I AM INTERSTED TO WORK IN RETAIL AS A OPERATION HAED
Timeline
Area Manager
BLINKIT
03.2024 - 07.2026
Store Manager
the New Shop 24 Hour Retail Store
08.2021 - 02.2024
ASISTANT STORE MANAGER
24 SEVEN RETAIL STORE
05.2019 - 07.2021
Computer Operator
CA FRIM
04.2018 - 03.2019
DELHI UNIVSERSITY
B.COM from BACHORS OF COMMERCE
04.2001
INTERMIDIATE
High School Diploma
04.2001
MATRICULATION
SCHOOLING from MATHS,SCIENCE,ENGLISH,HINDI
04.2001