Jiyaulla Ismail Narangi

IT Director | Project-Focused Leader in IT Infrastructure, Cloud, and Security

Company Overview – Clients: USA Credit Unions, Healthcare, and Grocery Retailers

• Expanded IT Operations: Led the growth of the IT team from 5 to over 50 professionals, including dedicated security and operations teams, to meet evolving client demands and project requirements.
• Project-Driven Transformation: Transitioned IT operations from a cost center into a revenue-generating profit center by delivering IT solutions supporting 10 client infrastructures.
• Data Center Design & Deployment: Successfully designed, built, and launched 4 high-performance data centers, ensuring scalability, high availability, and operational efficiency.
• Cloud Infrastructure Projects: Directed multiple client infrastructure deployments on AWS and Azure, including seamless cloud migrations and disaster recovery implementations.
• Digital Banking Platform Implementation: Delivered a fully operational digital banking website hosted on Azure, establishing 24x7 monitoring, patching, and ongoing support frameworks.
• Compliance and Security Oversight: Spearheaded efforts to achieve industry certifications, including SOC-2 Type compliance, PCI DSS compliance, and ISO 27001 certification, ensuring regulatory adherence and security best practices.
• Cybersecurity Leadership: Functioned as Chief Information Security Officer (CISO), overseeing compliance, risk management, and data protection strategies across client environments.
• Business Development and Client Engagement: Played a key role in client acquisition by participating in sales calls and converting prospects into long-term partners for ClaySys IT services.
• Strategic Planning and Optimization: Collaborated with executive leadership to define growth strategies, cost optimizations, and workforce planning, ensuring sustainable scaling and resource alignment.

Specialization – Extensive experience working with US-based clients, including Credit Unions, Healthcare, and Grocery Retailers.

Network Architect | Data Center Design, Migration, and Infrastructure Projects

Client: IntelliTech (Law Firm)

• Designed and implemented network infrastructure, including routers, switches, and firewalls, to meet technical requirements.
• Led data center redesign, upgrading from VMware 5.5 to VMware 6.7 NSX, enhancing scalability and performance.
• Managed end-to-end data center migrations—design, procurement, implementation, and onsite coordination—ensuring minimal downtime.
• Collaborated with Solution Architects for client onboarding and seamless IT integration.
• Delivered full project lifecycle support—analysis, design, testing, and production rollout.
• Reduced downtime through strategic planning and relocation of network equipment.
• Designed LAN solutions for large-scale data centers, ensuring high availability and redundancy.
• Created technical documentation, including network diagrams, for compliance and security.
• Optimized costs by eliminating unused circuits and improving resource efficiency.
• Developed disaster recovery solutions, enabling failover between data centers.

• Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager
• Often responsible for providing a detailed technical design for enterprise solutions
• Performance tuning of Network devices
• Auditing Customers and Core network
• Perform impact and risk assessments for the planned and project tasks
• Creation of MOP/SOP and responsible for change management
• Troubleshoot highly complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services and coordination with carriers & suppliers
• Act as technical escalation point of contact for Level 2 engineers and all other internal and external issues in regard to Brennan Voice and Data services
• Responsible for providing permanent fix for the recurring issue and the overall performance improvement of the customer network, devices and services
• Assist is creation of Root Cause analysis (RCA)
• Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
• Training and Mentoring Level 2 network engineers and other staff as necessary

• Active participant in High Level Design (HLD) and Low-Level Design (LLD)
• Operational support for IP MPLS related issues on Service provider domain technologies, empowered with MPLS, L3VPN, LDP, Inter-AS L3vPN, L2VPN, Multicast, QoS, Routing protocols, IP unified MPLS solution
• Handling Juniper (M, MX and T Series) Cisco routers (IOS, IOS XR) and datacenter virtualized Switches (Nexus 7K, 6K, Catalyst family)
• Communicating with planning, built, technical team and higher management for technical upgrades
• Working on root cause analysis and business case for all the critical/emergency incidents or network outage
• Proven ability to manage multiple tasks/projects as well as lead small, directed projects
• Strong documentary, technical writing, and communication skills as a department representative
• Document case history and steps performed to resolve the request and update the service manager regularly via email or phone about the status

• Handing overseas network & projects, primarily for US, UK, and Singapore
• Being part of project management team, I was interacting with various clients, understanding their needs & providing technical support to meet business goals
• Design and administration of complex Protocols like BGP, OSPF, ISIS, MPLS L2 & L3 VPN, LDP, RSVP, VPLS, Multicast, QoS, VRRP, LACP etc
• Administration of Firewall, security policies, IPSEC, SSL and VPN tunnels
• Actively working on preventive and proactive maintenance of network devices, closing working with change management CCB to implement the change

• Support, maintenance, upgrades, new installations and troubleshooting on the core networks consisting of Cisco routers running OSPF, BGP and MPLS L2VPN and L3VPN
• Managing, Maintaining and Configuring an Internet with the help of WAN technologies like PPP, Frame-relay, and dedicated Lease lines
• Interconnecting various client sites through VPNs, GRE Tunnels
• Carrying out function and performance tests
• Designing, implementing, and maintaining wireless network of 2.4 GHz & 5.8 GHz Frequency
• Configuring and Managing Wi-Fi Devices such as (Backhaul, Base Stations, Access points)
• Preparing monthly work status report and updating technology specific documents

• Providing Hardware support on basic network, desktops, and Windows servers
• Maintenance, Servicing & Troubleshooting of Computer Systems (IBM, Wipro, HP, Dell, Compaq, Assembled System etc.)
• Installation of MS-office, Printers, Outlook, and other software related applications
• Linux installation (Red Hat 5.0, Centos, Suse & Ubuntu) & Configuration