MS OFFICE
Jiyo Jose K
I T Manager
KANJIRATHANGAL (H) KANDASSANKADVU P O THRISSUR,KERALA
Summary
Instrumental IT Manager bringing 7 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
10
10
years of professional experience
3
3
Certifications
4
4
Languages
Work History
IT Manager
Sharewealth Securities Ltd
Thrissur, Kerala
01.2015 - Current
- Oversaw IT department operations and training.
- Supported phone, photocopier, fax machine and other physical equipment.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Wrote policy, procedure and manuals governing internal IT use.
- Built, customized and repaired technology based on staff requests.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Installed and managed audiovisual equipment.
- Maintained camera and physical security systems.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes.
System Administrator
careerplanters Pvt Ltd Thrissur
Thrissur, Kerala
07.2013 - 10.2015
- Installed and upgraded internal and third party software.
- Planned and implemented upgrades to system hardware and software, resulting in .
- Led server infrastructure development, quality assurance, staging and production systems.
- Configured, tested and maintained network equipment to achieve .
- Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
- Provided second-level support for all server class systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Made recommendations regarding information technology infrastructure overhauls.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Hardware&networking Trainee
HCL CDC Thrissur
Thrissur, Kerala
12.2012 - 06.2013
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
- Uploaded new software, rolled out updates and applied patches to servers upon release
- Helped streamline repair processes and update procedures for support action consistency.
Education
Bachelor of Commerce (B.Com.) - Bachelor of Commerce
Bharathiar University
Coimbatore, Tamil Nadu IndiaHigh School Diploma -
Kerala Board Class 12 Examination Board
KeralaSSLC
KERALA BOARD OF PUBLIC EXAMINATIONS
KeralaSkills
Hardware knowledge
Troubleshooting
Data backups
MS Office
Network configuration
System Configuration
Network Hardware and Software Maintenance
Technical Support
Hardware and software monitoring
Wireless Networking
Printer scanner and other devices Configuration
Software Installation
Software
WINDOWS
WINDOWS SERVER
LINUX
Photoshop
Certification
Certified Ethical Hacker
Additional Information
DATE OF BIRTH 30-05-1994
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t wait for the right opportunity: Create it.
George Bernard Shaw
Timeline
IT Manager
Sharewealth Securities Ltd
01.2015 - Current
System Administrator
careerplanters Pvt Ltd Thrissur
07.2013 - 10.2015
Hardware&networking Trainee
HCL CDC Thrissur
12.2012 - 06.2013
Bachelor of Commerce (B.Com.) - Bachelor of Commerce
Bharathiar University
High School Diploma -
Kerala Board Class 12 Examination Board
SSLC
KERALA BOARD OF PUBLIC EXAMINATIONS