Uma Shankar Thummalapalli
Hyderabad
Summary
Experienced working in an environment with people of different backgrounds and nationalities. Skilled in building cross functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and team, creating effective presentations to senior level decision makers, and developing opportunities that further establish organizational goals.
Overview
15
15
years of professional experience
Work History
System Administrator
M. Srinivas & Brothers Facility Management Services
Hyderabad
07.2023 - Current
- Installed, tested and evaluated new systems, applications and patches.
- Conducted research on emerging technologies in order to identify opportunities for improvement.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Created user accounts and managed access rights for users.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Configured, monitored and maintained email applications or virus protection software.
- Increased system security and performance with proactive changes.
- Submitted recommendations regarding infrastructure overhauls.
- Updated existing features and functionalities in accordance with latest standards.
- Analyzed user feedbacks to improve the overall user experience of the organization's website.
- Collaborated with other members of the development team on website related projects.
Freelancer: IT Consulting Services and Teacher
Platform: In-person and Online
Hyderabad
01.2023 - 06.2023
- Provide freelance services/assistance to clients with internet research, market analysis, data entry, typing, creating business requirements and analysis documents for small-scale family-owned start-ups, case study analysis, etc.
- Set up IT infrastructure (Printers, desktops, laptops, internet etc.) at local small businesses, and assist in automating recurring daily tasks.
- Teach English and Math to the community school-going children.
ERC Sr. Associate
Amazon Development Centre India Pvt Ltd
Hyderabad
03.2022 - 12.2022
- Receive and log all queries received through phone and email in Panorama/Trouble Ticketing tool.
- Verify and perform data entry in multiple systems.
- Look for variances in the data for correction or further analysis.
- Analyze and audit data for accuracy.
- Resolve and/or escalate to the stakeholders' team as necessary.
- Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.
- Ensure that service levels are achieved at all times for HRS processes.
- Responding to inquiries regarding policies and programs, including benefits, attendance, payroll deductions, etc.
- Provide clear communication to partners and employees when researching and resolving inquiries.
Language Instructor
Freelancer
Beppu
01.2021 - 07.2021
- Facilitated small group discussions on a variety of topics related to English literature and language arts.
- Prepared and delivered engaging English lessons to students of all ages, abilities, and backgrounds.
- Created stimulating activities that encouraged active learning and student participation.
- Encouraged group discussions during classes as a way of developing critical thinking skills among the participants.
Information Technology System Administrator
Intercontinental Hotel Groups
Hakone
12.2019 - 11.2020
- Ensured that all computer media saves and backups are completed, documented, and stored per specifications on a daily basis.
- Ensured all hotels' IT systems are under appropriate maintenance contract and have routine health check and repair schedule.
- Prepared IT budget, responsible for IT hardware purchasing, and maintained IT inventory report.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Troubleshot application errors and provided technical support to end-users.
- Created user accounts and managed access rights for users.
- Performed regular backups of critical data and documents.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Configured and maintained system hardware, software and network components.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
- Identified training needs within the team and conducted regular training sessions to enhance skillsets.
IT Business Systems Analyst
T-Mobile USA – Seattle, WA Microsoft – Redmond, WA, American Arbitration Association – New York City
11.2012 - 07.2017
- Gathered business requirements and translated them into use case scenarios.
- Produced Business requirement documents (BRD).
- Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance.
- Documented process flows and developed business requirements for functional improvements and enhancements.
- Project management: prepared project status reports by collecting, analyzing, and summarizing information.
- Worked closely with software development and testing team members to design and develop solutions to meet client requirements for functionality, scalability, and performance.
- Mapped current business and operational processes and recommended areas for improvement.
- Identified gaps in existing processes and proposed solutions to improve efficiency.
- Created system testing test scripts and executed system testing to ensure that the newly developed system is bug-free.
- Played role on designing the User Interface (UI) for the newly developed system.
- Documented all project steps along the way to ensure a smooth transition when handing off projects.
- Supported post-deployment activities such as troubleshooting, bug fixing, data integrity checks.
Procurement and Supply Chain- Process Developer
Genpact
Hyderabad
03.2009 - 12.2010
- Created and dispensed purchase orders to automobile suppliers with accurate pricing, deadlines, terms, and conditions.
- Resolved and coordinated any operational day-to-day issues within the team, as well as with the suppliers and requestors.
- Maintained multi-plant logistics.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Tracked supply, equipment, and product inventory quantities to maintain necessary levels.
- Created process documentation including flowcharts, SOPs, job aids and work instructions.
Education
Master of Business Administration - Innovation and Operations Management
Ritsumeikan Asia Pacific University
Beppu09.2019
Industrial Management -
University Of Central Missouri
Warrensburg07.2012
Bachelor of Technology - Mechanical Engineering
CMR College of Engineering And Technology
Hyderabad06.2007
Skills
- Project Management
- Business and Data Analysis
- Documentation
- Communication Skills
- System Testing
- Working Under Pressure
- Technical Support
- Patch Management
- Hardware and software installation
- Technical Writing
- Business Process Improvement
- Requirements Gathering
- Gap Analysis
- Working Under Pressure
Hobbies and Interests
- Hiking
- Cooking
- Driving
- Drawing
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Japanese
Intermediate (B1)
B1
Affiliations
- Volunteer at Seattle Humane Society: Worked as a volunteer at the dog shelter at Seattle Humane Society, Bellevue, Washington USA Mar 2014 - Aug 2017
- Volunteer at dog shelter at the Greater Hyderabad Municipal Corporation, Hyderabad, India August 2023 - Present
Timeline
System Administrator
M. Srinivas & Brothers Facility Management Services
07.2023 - Current
Freelancer: IT Consulting Services and Teacher
Platform: In-person and Online
01.2023 - 06.2023
ERC Sr. Associate
Amazon Development Centre India Pvt Ltd
03.2022 - 12.2022
Language Instructor
Freelancer
01.2021 - 07.2021
Information Technology System Administrator
Intercontinental Hotel Groups
12.2019 - 11.2020
IT Business Systems Analyst
T-Mobile USA – Seattle, WA Microsoft – Redmond, WA, American Arbitration Association – New York City
11.2012 - 07.2017
Procurement and Supply Chain- Process Developer
Genpact
03.2009 - 12.2010
Master of Business Administration - Innovation and Operations Management
Ritsumeikan Asia Pacific University
Industrial Management -
University Of Central Missouri
Bachelor of Technology - Mechanical Engineering
CMR College of Engineering And Technology
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