Karthik Balasubramanian Jambunathan
Information Technology
Chennai,TN
Summary
SENIOR ENGINEERING DIRECTOR
- Software Development
- Program Management
Product Management - Application Support & Sustenance
- Transition Planning
- Hiring / Mentoring / Training / Team Building
- Verification Services
- Supply Chain Management
- Agile Execution
- Cloud Consulting
- Business Development
- Technology Leadership
- P & L
- PROBLEM SOLVING
- MULTI-TASKING
- ENGINEERING MANAGER OF MANAGERS
- Experienced IT engineering manager of managers offering 21 years of success leading every phase right from conceptualization, design to implementation-support; Technology stack - Java, J2EE, MQ Series, Kafka, JavaScript, HTML, XML, WebServices, reactJS, reactNative, shell scripts , Oracle, MS SQL, Sybase, MySQL, DB2, Unix, Tandem – NonStop Kernel (NSK), Mainframe, Linux, Cloud Excellent communicator; a seasoned people manager, who has been mentoring and managing large teams for the last 14 years. Enabled a high performance environment and encouraged teams to think “agile” in their day-to-day work. Strength being stake holder engagement skills and relationship building; Hands-on experience working with customers across the globe and has built lasting relationship by being transparent, honest and committed, resulting in a win-win situation for all the stake holders. Expert in project management methodologies; Has ably managed large project / program / product teams in waterfall, iterative, agile and ITIL methodologies and known for high-quality deliverables that meet and exceed timeline and are within the budget. SKILLS SUMMARY Project Management Software Development/Engineering Application Support & Maintenance Testing and Verification Services Product Migrations Enterprise Assessments Transition & Transformation Pursuit & Solutioning IT Project Lifecycle Requirements Gathering / Analysis Project Planning and Governance, PMR / PGMR / Monthly Service Performance Report (MSPR) Testing/QA/Rollout/Support Comply with industry standard / organization mandated certifications like CMMi Level 5, ITIL, ISMS / BCMS People Management Cross-Functional Supervision Team Building, Competency Building & Mentoring Customer Relationship Building Staffing / Hiring, Goal Setting & Performance Management Value-Added Leadership Organize and drive events like Innovation week, Technology Days, Ethnic Days at the center-level (Chennai). Contribute to organizations’ Best Practice Repository and towards Organization’s Process Improvement Plans
Overview
46
46
years of professional experience
4
4
years of post-secondary education
Work History
GM
Rogers Telecom (Canada), JP Morgan Chase, GMAC, William Sonoma
- US)
- Ptus (, Achievement Highlights
- ITIL v3 foundation certified
- Led teams across broad technology stack and different business domains
- Motivated teams to stay focused on the customer business objectives
- Ensured zero UAT defects in delivery and delivered within the planned schedule, cost and effort
- Identified, documented and mitigated risks through careful upfront analysis of financial, effort and project data
- Anticipated and managed changes effectively in rapidly evolving enterprise business environments
- Defined processes and tools best suited to each project
- Moved between agile, iterative and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures
- Honored with HP’s Best Manager Projects award in 2010 in recognition of outstanding project results for two consecutive quarters for two different projects – Out of the two projects, one was a complete end to end testing and verification services of the Portal Environment and the other was development of Java Enterprise Edition based UNITY which is an Order Capture and Management system for a telecom service provider
- Encouraged candid, empathetic conversation with the teams to get priceless insights into the collective engagement and engagement levels of individual members
- Fostered human connections, by giving my team mates a chance to socialize in team meetings that acted as a pressure release valve
- These certainly improves camaraderie and helps in retaining good talent
- Experienced in the Remote / Hybrid work model even before the pandemic
- Established defined work flows, work day routines and simplified processes to create a win-win situation for employer and the employee
- (Flexibility to employees, retaining best talent & competitive advantage to the employer)
- Work with quality team, and participate / represent the team / account in ISO 20000 (ITSM), ISO 27001 (ISMS), ISO 22301(BCMS) and BS10012 (PIMS) audits
- Ensured specific requests / concerns from customer on security were translated into security requirements and the same were documented in the security plan which was approved by all key stake holders
- Communicated continuously and brilliantly in all his roles with the customer, his team and other key stake holders; pro actively coached the team members through class room / on the job trainings and established excellent working relationship with customer via face to face, telephonic and email communication
- Hosted one of the customer - Optus on 3 occasions at the offshore delivery center (ODC) in Chennai
- The first visit was to have a feel of the facilities / server room
- The next two were as part of the customer’s security audits
- With the guidance from senior management, was able to spruce up the floor with posters, knowledge sharing sessions, provide insights into operations at offshore.
Service Delivery Manager
GMAC
- Offshore
- He services were delivered in adherence to ITIL methodologies
- Some of them are list below
- (now Ally)
- Ervice delivery – support and sustenance for 25 applications which were all Java based
- Optus
- Upport and maintain 45 applications which were based on different technologies like Java, .NET and other legacy
- Alcatel Lucent
- Upport and maintain 60 applications which were based on different technologies like Java, .NET and other legacy
- Responsibilities Handled
- Handshake with transition team and take over steady state delivery
- Keeping the team motivated by ensuring goal setting, training and cross skilling
- Identify risk and maintain the risk register up to date
- Setup the service delivery governance framework and keep it live
- Identify resource needs, training needs and the live action plan
- Process orientation to the team on ITIL and do and don’ts of production support
- Engage with the customer to establish rapport and set the expectations / ground rules
- Collaborate with internal and external teams to ensure smooth and effective delivery
- Participate in key review meetings like the RCA reviews, software quality audit, service delivery management plan reviews, problem management planning
- As part of continuous improvement, optimization and transformation goal, drive the team to deep dive on frequently occurring issues and identify SIPs
- Implementation of SIPs benefits the customer and the team directly and indirectly in terms of cost, improving operational efficiency and end user experience
- Present portfolio monthly service performance report to the senior management and customer
- Keep the senior management up to date feeding timely updates
- Plan for weekly Friday informal sessions to facilitate the support team to share ideas to improve the service delivery process resulting in innovation, optimization and transformation
- Ensure continuous communication with the customer so that the good work and challenges faced are made known to the customer at the right time.
Transition Manager
- Offshore
- Ed the transition of complex, business critical applications running on multiple technologies and supported by multiple vendors in adherence to ITIL methodologies
- Some of them are list below
- GMAC
- Ervice Transition – of 25 applications which were all Java based
- Optus
- Ervice Transition of 45 applications which were based on different technologies like Java, .NET and other legacy
- Responsibilities Handled
- Handshake and contact with transition out team and customer
- A three in a box kick off session
- Setup offshore team and up-skill / re-skill depending on business needs
- Setup the transition road map based on the transition agenda (13 point agenda)
- Set the agenda for the team; provide them clarity on expectations and goals
- Identify, document and maintain risk register up to date
- It should be reviewed in each and every meeting with the transition out team, internal team and senior management
- Collaborate with internal and external teams to ensure smooth and effective delivery
- Mentor and provide team with key technical / business inputs that would aid in problem solving
- Participate in key meetings like the daily end of day transition meetings and identify, mitigate, escalate possible pain points that would impact transition
- Managing the expectation
- Debrief and being prepared with details before the transition
- Keep the team motivated throughout the transition and after
- Showing flexibility, patience and mentoring the team to have those qualities apart from technical and domain skills
- During transition, it is very true that information is wealth – Any information from any source related to transition applications should be archived for future analysis and references
- Migration Projects
ASSOCIATE DIRECTOR
Cognizant Technology Solution
Chennai, TN
01.2015 - Current
Manager
01.1999 - 01.2022
- Discretionary Projects (Development and Enhancements), offshore delivery
- Anaged all the phases of the software development lifecycle (SDLC) for a number of custom requests
- The projects were delivered in either water fall, iterative or agile methodologies based on the nature of the work and fitment
- Few of them are list below
- Rogers
- Evelopment of Java / Java EE based toll free number provisioning system
- SingTel – Bridge Mobile
- Evelopment of Java / Java EE based BSS - Rewards and Customer Management application
- Optus
- Evelopment of Java EE based BSS for Order Capture and Management system
- Esponsibilities Handled
- Handshake with pursuit team and take over delivery
- Identify, document and maintain the risk register up to date
- Setup the offshore team
- Setup the governance framework for project delivery
- Set the agenda for the team; provide them clarity on expectations and goals
- Engage with the customer to establish rapport and understand & set the expectations / ground rules
- Publish RACI and organization charts to all key stake holders ensure this is current
- Collaborate with internal and external teams to ensure smooth and effective delivery
- Mentor and provide team with key technical / business inputs that would aid in problem solving
- Participate in key review meetings like the technology management review, software quality audit, configuration management plan, project plan and quality plan reviews
- Identify and correct any oversight in technical implementation or process adherence based on reasoning and past experience
- Continuous progress monitoring through daily, weekly and monthly meetings
- Participate / Conduct regular PMR / PGMR
- Keep the senior management up to date feeding timely updates
- Emphasis the importance of adhering to standards and best practices to align with organization / customer goals
- Work with the PMO team to ensure that the process is defined and aligned to standards and customer objectives
- Work with the account team closely to ensure growth and productive outcomes
- Application Support & Transformation
- Ole, offshore delivery
- Optus
- Anaged migrations of customer pre-paid rating system – rtBilling
- A major version upgrade from 13.0 to 19.0
- Alcatel Lucent
- Anaged migration and consolidation of applications / servers as part of data center consolidation and virtualization
- Responsibilities Handled
- Work with the migration team, BAU team and customer to arrive at the migration plan
- Identify, document and maintain risk register up to date
- Ensure BAU work is not impacted
- Set the agenda for the team; provide them clarity on expectations and goals
- Ensure a complete transition of knowledge, known issues from the migration team to BAU team
- Work with teams across the globe to assess, plan, migration applications / servers as part of virtualization and data center consolidation
- Testing & Verification Services, offshore delivery
- Anaged the Web Portal project and the scope of this was functional testing of all the requirements
- I received the Best Manager for the project based on the quality scores and customer feedback
- Esponsibilities Handled
- Worked with customer / development teams to finalize the requirements
- Proposed the test strategy, test plan, regression test cases to all stake holders and received their approval
- Ensured test cases were traceable to the requirements via a RTM and integration with HP ALM
- This was a project which was green all the way right from kick off to closure
- The quality scores reflected the same and the team was recognized
- Pursuit & Solutioning
- Ole
- Ursuit Support
- Rom time to time, had the opportunity to work in the pursuit team on new wins, extensions
- Responsibilities Handled
- Work on translating the customer RFP to SOW
- Prepare, coordinate and reach out to experts to arrive at estimates, high level technical solution
- Work through the historical SOWs available at the organization portal to reuse / correct earlier learnings
- Work on the project cost model, margins with the account team
- Highlight the assumptions, risk, dependencies and issues to internal team as well as the customer during the presentation of the proposal
- Staff Augmentation
- Ole, offshore delivery
- S part of my delivery manager role, from time to time, had to fulfil customer request on staff augmentation model
- Responsibilities Handled
- Short turnaround time as the customer requests of this nature are not planned in advance
- Requests could range from resources for PM roles for their in-house projects, specific niche technical skills, testing resources etc
- The staffing for these requirements help create an immediate good opinion with the customers – as a good resource placed at the right time, is appreciated immensely
- Many times these 1 or 2 resources act as an entry point for future expansion and growth of that line of business
SENIOR MANAGER
Hewlett Packard
Chennai, TN
01.2006 - 01.2015
SENIOR ASSOCIATE
Cognizant Technology Solution
Chennai, TN
01.2002 - 01.2006
SENIOR SOFTWARE ENGINEER
Polaris Software Lab
Chennai, TN
01.2000 - 01.2002
SOFTWARE ENGINEER
Seven Technologies
Chennai, TN
01.1999 - 01.2000
- Recruited by three leading IT companies; and had the opportunity to learn and grow along while working in these companies and develop leadership traits
- Ajor customers / logos served
- Almart & Sams (US & International markets)
- IngTel (Singapore)
- Itibank (Asia Pacific & Japan (APJ) and EMEA regions)
- Lcatel Lucent (Americas and EMEA regions)
Education
B.Tech - AC Tech
Anna University,
Guindy, Chennai 05.1995 - 04.1999
Timeline
ASSOCIATE DIRECTOR
Cognizant Technology Solution
01.2015 - Current
SENIOR MANAGER
Hewlett Packard
01.2006 - 01.2015
SENIOR ASSOCIATE
Cognizant Technology Solution
01.2002 - 01.2006
SENIOR SOFTWARE ENGINEER
Polaris Software Lab
01.2000 - 01.2002
Manager
01.1999 - 01.2022
SOFTWARE ENGINEER
Seven Technologies
01.1999 - 01.2000
B.Tech - AC Tech
Anna University,
05.1995 - 04.1999
GM
Rogers Telecom (Canada), JP Morgan Chase, GMAC, William Sonoma
Service Delivery Manager
GMAC
Transition Manager
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