JAYANT KUMAR ROY
Kolkata
Summary
A certified Senior Management professional in “Leadership and Change Management” from esteemed institution - IIM Raipur ,a qualified MBA from ABMS and Post Graduate Diploma in Marketing & Sales from Bhartiya Vidya Bhawan. I am an expert in Operation Management, CRM, Business Performance Goal, Employee Development, Compliance & Liaoning, Legal and Pricing management . I have also given Management Consultancy to few Tea Estates, Hotels and Resorts for overall guidance in business and operation management. Excellent Soft skill communication & interpersonal skills with abilities to work under pressure
Overview
20
20
years of professional experience
Work History
Chief Operating Officer (COO)
The British Institute of Engineering Technology (I) Pvt. Ltd (The British Institutes)
Kolkata
09.2015 - Current
- Promoted as COO from General Manager-Operations within 12 months of operation
- Looking after the positive EBIDTA for the company with year-on-year growth since joining and brought the company to profit from losses of several years
- Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
- Budget Planning and optimal utilization of budgets and Leading and motivating subordinates to advance employee engagement develop a high performing managerial team of GM, RM, AM, Centre Manager, Asst Managers, Sr Executives, Operation Executives, Accounts Team, HR Team and Counselors
- Tie-ups with Institution, Govt Bodies, Local Administration Liaising for Skill Development programs in Govt Exam etc
- Ensuring the SLA, Cross Selling and upsell to existing clients, maintaining the Billing vs Collection ratio, Quality Assurance through ISO Audits Responsible for ensuring that the business operates at a profit and meets its goals
- Implementing the best approach to new opportunities, creating Franchisees and Master Franchisees all over South-East Asia, including delegating tasks or directing agendas to drive profitability by managing organizational structure
- Have done strategic Tie-ups with British Council, ETS-TOEFL, Oxford University Press, Tally Education, Microsoft Certification, IDP India , PBSSD ( Govt of WB) and several other associations which helped The British Institutes to grow from losses to profit
- Established policies and procedures to ensure efficient operations.
- Acquired more than 100 plus Franchisee and Master Franchisee Centres to create an Asset light model for the company while having one company owned centre and rest of all Franchisee Centres.
- Negotiated contracts with vendors and suppliers to reduce costs while maintaining quality standards.
- Acted as a liaison between internal teams and external stakeholders such as customers or partners.
- Advocated for corporate social responsibility programs that benefit employees, communities, and environment.
- Ensured compliance with applicable laws and regulations governing business operations.
- Managed day-to-day operations of organization including staff management, scheduling, customer service.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
Regional Head - East & Central India
CL Educate Ltd ( Career Launcher)
Bhopal/Kolkata/Patna
09.2013 - 09.2015
- Looking after the Profit and Loss (Top and Bottom Line) business results from the centres of West Bengal, Bihar, and Jharkhand & Northeast Region, Madhya Pradesh & CG with 22 Franchisee and company owned centres across with potential growth of 127% in the region
- Budget Planning and optimal utilization of budgets and managing a team of RM, Centre Manager, Asst Managers, Sr Executives, Operation Executives and Counselors
- Conducting and taking Seminars in Colleges, School, Coaching centre and Open Seminar, Scholarship Test and different events like Special featured speaker programs
- Tie-ups with Institution, Govt Bodies, Local Administration Liaising for Skill Development programs in Govt Exam etc
- Evolve market segmentation, penetration and launch strategies for new products
- Complete responsibility to manage the P&L of the Centres
- Conceptualize marketing plans to reach the maximum target audience in the minimum possible budgets, Planning and execution of ATL and BTL activities
- To forecast and prepare the monthly/six monthly and annual targets for region
- Coordinated with corporate headquarters on initiatives such as product launches or pricing changes.
- Ensured compliance with laws and regulations governing business operations in the region.
- Cultivated relationships with key stakeholders including customers, vendors, partners and competitors in the region.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
Marketing Manager
T.I.M.E. Pvt Ltd
Kolkata
08.2012 - 09.2013
- Responsible for developing the business, revenue & sales target for T.I.M.E – Kolkata belt through 5 centres
- Budget Planning and optimal utilization of budgets and managing a team of 17 people at executives, Asst Managers and Counselors level
- Conceptualize marketing plans to reach the maximum target audience in the minimum possible budgets, Planning and execution of ATL and BTL activities and Seminars, Scholarship Test and Events
- Tie-ups with Schools for IIT Foundation & IIT JEE courses and with Colleges for Campus Recruitment Training
- Complete responsibility to manage the P&L of the Centres Evolve market segmentation, penetration and launch strategies for new products
- Conceptualization and implementation of Marketing/Promotion/Branding and Advertising plans
- Delivered marketing strategy updates to upper-level management.
- To forecast and prepare the monthly/six monthly and annual targets for region.
Senior Business Development Manager
Educomp Solutions Limited
Kolkata
08.2011
- As a manager I was responsible to sell the company’s innovative range of high value product solutions and services to premium schools in a defined territory
- I was involved in making power packed presentations to eminent educationists influencing them to adopt path breaking smartclass initiative of the company that radically transforms teaching and learning in classrooms with digital technology.
Regional Manager (East)
Hughes Global Education Ltd (Hughes Communications India Ltd)
Kolkata
12.2009 - 08.2011
- Handling the Direct Corporate sales for Clients like Genpact, JOHNSON & JOHNSON LTD, Airtel, Nestle, and TCS, TATA entire Group, ITC Group, APJ Group, IOC, and HCL etc
- Responsible for entire Operation as well as existing Client Retention (Portfolio Management) in my Region
- Leading and motivating team members
- Driving them to achieve quarterly targets
- Responsible for Selling corporate executive training programs and E- MBA from IIM Calcutta, IIM Lucknow,IIM Kozhikode, IIT Delhi,IIT Bombay,MICA,XLRI,IIFT,AIMA etc
- Dealing with The Corporate, for setting up an internal V-Sat classroom dedicated for their employees and giving them the customized solutions in executive education from these premier INSTITUTES
- Handling the Franchisees of Eastern Region (Top Region in India after my joining) with Center Heads and Territory Managers
- Giving them the Marketing and Promotion Plans for student enrolments in executive MBA and Post Graduate Education Programs
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Resolved conflicts between customers and employees within the region.
- Executed day-to-day operational activities for regional business
Account Manager
Times of India (Timesjobs.com)
Kolkata
06.2007 - 12.2009
- Handled the Direct Educational and Corporate sales from Kolkata
- Used to provide Placement and Admission oriented solutions to Educational Institutes
- Responsible for entire Operation as well as existing Client Retention (Portfolio Management) in my Region
- Had been handling DEFINED CORPORATE ACCOUNTS consisting of 48 big corporate’ recruitment and branding solutions through online as well as offline services i.e
- Exclusively Career & Job Fair, Road Job Fair, Multicity Job Fair also
- Responsible for Job Portal selling as well as the Print Advertisement & Space selling of Times Ascent (Times of India)
- Dealing with The Educational Institution, Corporate, SMEs, and Job Consultant as well as with Advertising Agencies also for Print Advertisements.
Associate Counsellor to Manager - Student Counselling
Ideal Education Consultant Pvt. Ltd.
Kolkata
05.2004 - 06.2007
- Joined there as Associate Counselor
- My Job was to counsel students for getting admission in MBA, BBA, Engineering, MBBS, Law and other Degree courses
- Being Promoted to Senior Counsellor in Dec, 05 after enrolling 32 students in a batch of MBA for an institute
- We used to organise Education Fair with Event Management Companies where my job used to bring Institutes in those Fairs
- We used to participate in Career Fair also where I used to attend for Student Counselling
- Promoted as Manager – Student Counsellor in the month of Jan 07 for my consistency and performance
- There were Associate Counselors reporting under me.
Education
MBA - Sales And HR Management
Academy of Business Management
Kolkata07-2011
Post Graduate Diploma - Marketing & Sales
Bharatiya Vidya Bhawan's
Kolkata07-2006
Some College (No Degree) - Leadership And Change Management
Indian Institute of Management (IIM)
RaipurB.Com (Hons) - Accountancy & Business Management
Calcutta University
Kolkata01-2005
Some College (No Degree) -
Extra IT Skills
Skills
- Operations administration
- Compliance Management
- Business Analysis
- Strategic Planning
- Planning and execution
- Business Forecasting
- Operations Oversight
- Change Management
- Contract Negotiation
- Business Development
- Process Improvement
- Management
- Cross-Functional Teamwork
- Financial Oversight
- Risk Management
- Logistics Management
- Policy Development
- Human Resources Management
- Business Administration
- Technology
- Delegation
- Budget Administration
- Marketing
- Financial Management
Personal Information
- Date of Birth: 09/28/85
- Gender: Male
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Maithili
Proficient (C2)
C2
Timeline
Chief Operating Officer (COO)
The British Institute of Engineering Technology (I) Pvt. Ltd (The British Institutes)
09.2015 - Current
Regional Head - East & Central India
CL Educate Ltd ( Career Launcher)
09.2013 - 09.2015
Marketing Manager
T.I.M.E. Pvt Ltd
08.2012 - 09.2013
Senior Business Development Manager
Educomp Solutions Limited
08.2011
Regional Manager (East)
Hughes Global Education Ltd (Hughes Communications India Ltd)
12.2009 - 08.2011
Account Manager
Times of India (Timesjobs.com)
06.2007 - 12.2009
Associate Counsellor to Manager - Student Counselling
Ideal Education Consultant Pvt. Ltd.
05.2004 - 06.2007
MBA - Sales And HR Management
Academy of Business Management
Post Graduate Diploma - Marketing & Sales
Bharatiya Vidya Bhawan's
Some College (No Degree) - Leadership And Change Management
Indian Institute of Management (IIM)
B.Com (Hons) - Accountancy & Business Management
Calcutta University
Some College (No Degree) -
Extra IT Skills
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