Dedicated professional committed to leveraging expertise and skills to deliver innovative solutions across diverse domains in challenging environments
Hi, I’m
J Leonard Prabhakar
Senior Scheduling Coordinator
Bangalore
Summary
Overview
14
years of professional experience
5
Languages
Work History
Optum
Sr Scheduling Coordinator
05.2023 - Current
Job overview
- Role:
- Outbound calls to members to schedule in-house appointment visits with a Physician or Nurse Practitioner for the House Calls Visit.
- Answer inbound calls from members and assist them with inquiries.
- Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns.
- Providing high volume, customer service environment. Efficient, productive and thorough dealing with our members over the phone.
- Issue resolution: Address concerns related to products services orders or accounts promptly.
- Documentation: Accurately log interactions and transactions using scheduling systems.
- Performance metrics: Meet KPIs example, call handling, Quality, after call documentation CES scores etc.
- Escalation handling: Route complex issues to specialized teams while maintaining communication.
- Product knowledge: Stay updated on company offerings to provide accurate information.
- Compliance: Follow scripts protocols and data security guidelines.
Element14 India Pvt Ltd
Quotes Specialist
02.2020 - 05.2023
Job overview
- Role:
- Processing manual quotes and Web quotes that are placed by Customers who require Electronic components that are sold by Element14 Worldwide. This demands extreme concentration and accuracy since we want to provide the finest customer experience possible when they visit the Element14 website and make an order over our competitors.
- Actively partner with our Service Sales team to support all quoting activities working towards achieving a 90% utilization rate of our operational quoting support.
- Build strong relationships with our Service Sales team, ensuring the majority, if not all, service quoting activities are funneled through our Service Sales Quote Team to enable consistency, accuracy, and operational efficiency.
- Process all quoting activities within agreed upon Service-Level Agreements (SLAs) in order to support commercial objectives.
- Communicate with all departments involved in completing quotations
- Perform other related duties as requested by supervisor or manager.
Speed web services
Sr Analyst
11.2011 - 12.2019
Job overview
- Role:
- Assigning and following on order to Appraiser's in the US region.
- Conducting refresher training to the new hires and providing floor support along with production
- Following on order escalated from on shore and provided a resolution.
- Extending while required to clear queues and maintaining individual and team SLA.
- Recruiting Appraiser's at Nationwide according to the client's standards and requirements.
- Assisting Vendor's in submission of Order reports via Calls and Emails.
- On-boarding VOP (Vendor On Premises), to set up Contract.
- Assisting the Operations for Vendor requirements.
- Understanding the consolidated vendor risk profile of the Firm.
Education
Rabindranath Tagore University
Bachelor of Commerce from B.COM
01.2020
University Overview
Skills
Microsoft Office proficiency
Interests
Biking, Sports - Cricket, Snooker, Table Tennis
Disclaimer
Disclaimer
I hereby declare that all the above details furnished here are correct to the best of my knowledge. J LEONARD PRABHAKARTimeline
Sr Scheduling Coordinator
Optum
05.2023 - Current
Quotes Specialist
Element14 India Pvt Ltd
02.2020 - 05.2023
Sr Analyst
Speed web services
11.2011 - 12.2019
Rabindranath Tagore University
Bachelor of Commerce from B.COM