J Mary Nancy Sherly
Accounts And Legal Manager
Chennai
Summary
Looking for a challenging career to apply my knowledge effectively and develop my overall personality and contribute my best to the organization. PROFESSIONAL SYNOPSIS 1.5 Years of experience in Direct Finance of the company with Tiger Analytics India LLP. 4 Years of experience with Time and expense auditing with Accenture Services Pvt Ltd. A competent professional with 2.5 years of post - qualification experience in Credit Card/Mortgage Operations, Client Servicing, & Auditing. Good knowledge of credit cards. Dexterous in credit card operations, applying leadership skills, planning & executing. Deft at conducting audits for card business - customer service, card business – collection as well as Mortgage – Collections. Proven track record of establishing and restructuring procedures, thereby contributing in a major way towards augmented growth and profitability levels. Deft in handling operations in compliance with the rules and regulations laid by the organization. Risk Management Devising risk policies, managing risks, and implementing effective mechanisms to mitigate them. Suggesting guidelines for fraud control and checking segmentation of cases & briefing risk about dangerous segments of sourcing. Undertaking non-starter updates to credit for identification of risks, analyzing risks, mitigating risks, controlling risks, and monitoring the risks arising by funding certain profiles. Customer Relationship Management Mapping client's, identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes. Talented professional considered knowledgeable leader and dedicated problem solver.Organized and results-oriented Legal Manager with 12+ years of industry experience. Skilled in optimizing workplace coordination for compliance with state law and regulatory requirements. Excellent analytical and problem-solving skills.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Accounts and Legal Manager
Viva India Technology Solutions Ltd.
Chennai
12.2022 - Current
- As an accounts an legal team, will review Contract, Master service agreement, NDA and all the documents.
- Frame the Statement of Work along with the project completion plan.
- Track on contract period work on renewal along with the client.
- Invoice for the period and track on payments if received.
- co ordinate the client on their requirements work with the development team internally to complete the work as per SLA.
- Conduct daily meetings and submit the reports to the management.
- Monitored staff performance and provided feedback through regular reviews, implementing development training to uplift team capabilities.
- Provided ongoing mentoring, guidance and development to direct reports, offering constructive feedback to ensure optimum productivity.
- Coordinated high-volume team caseloads to meet client demands in busy, changing legal environments.
- Analysed management information and used findings to improve processes for enhanced profits, performance and client retention.
- Created and maintained positive working environments that promote and uphold company vision and values.
- Increased service automation to drive efficiency and maximise revenue.
- Managed documents, contracts and agreements development to ensure compliance with relevant laws.
- Will work on contract creation and will report directly to Vice President.
- When new project is received will work on documentation and onboarding after which will hand it over to the Pm allocated.
- Coordinated with the team in US on Accounts receivable.
- Drafted and negotiated Contracted agreements and transactions on behalf of company.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Attended court hearings and depositions to take notes and document proceedings.
- Generated leads to meet and exceed revenue goals by identifying new clients.
Business Operations Team Lead
Tiger Analytics India LLP
Chennai
03.2021 - 12.2022
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Remained knowledgeable in latest guidelines and best practices to ensure delivery of regulatory compliant service.
- Worked on direct finance of the company.
- Worked on a project of revenue calculation of the company via project wise and employee wise.
- Created a revenue file with employee list on work allocated wise on a monthly basis.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Completed audits and risk assessments to achieve regulatory compliance.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Offered constructive feedback to employees in response to quality assurance measures.
- Assisted with team recruitment, interviewing and onboarding.
- Monitored team performance, providing suggestions for improvement and training programmed to increase team efficiency.
- Worked on Internal Audit on direct revenue and systems audit.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Senior Audit Analyst
Accenture Services Pvt Ltd
Chennai
12.2015 - 03.2020
- Delivered proactive solutions to quality assurance risk concerns through robust operational data findings.
- Carried out thorough process reviews, testing operational efficacy to aid business and technical growth.
- Worked on T&E India Domestic (Time and Expense) auditing for Accenture Employees in India.
- Accountable for the auditing of the claims submitted by the Employees on a time basis.
- Validating the claims submitted on various processes like payments, settlements for exit employees.
- Employees moving to another country for the project, Manual claims of Employees Audit.
- Managing Service requests from various employees at different levels to validate the effectiveness of the controls that are in place.
- Escalate any critical Fraud Claims submitted by employees identified to seniors for review as applicable.
- Participate in client meetings, calls, and periodic reviews to understand disconnects and areas of development.
- Responsible for taking huddles, giving process updates, and taking client feedback.
- Ensure appropriate documentation completion using the appropriate tools.
- Found a fraud during an Audit and bought 30000$ profit for the ORG.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Analyzed data and findings to prepare reports detailing financial information.
Process Associate
TCS
Chennai
02.2013 - 12.2015
- Worked on NAO-CTU (North America Operations – Control Testing Unit) of Citi Bank.
- Risk & Control Self- Assessment auditing for North America's Cards and Mortgage.
- Accountable for auditing of Card and Mortgage business thereby ensuring adherence to federal and state laws of United States.
- Validating tests conducted on various process like payment program, settlements, Work at Home
- Employees, Manual letters, Systemic letters, Record Retention, Emails, Service Quality and Dialer to ensuring compensation of control towards risks inherent to business as well as ensuring adequate testing of these controls.
- Managing deliverables requests from various lines of business (Retail Cards, Corporate Cards, Mortgage Business and etc) to validate the effectiveness of controls that are in place.
- Engage and interact with clients to understand requirements, issues, and concerns and provide proactive solutions to enhance client satisfaction.
- Escalate any critical outstanding issues, customer feedback, and risk triggers identified are to the Client /Seniors for review as applicable.
- Participate in client meetings, calls, and periodic reviews to understand disconnects and areas of development.
- Responsible for taking huddles, giving process updates, and taking client feedback.
- Self-motivated, with a strong sense of personal responsibility
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
Junior Process Associate
Scope International SCB
Chennai
12.2010 - 01.2012
- Common business services [CBS] Preparing static data and authorization of entries made in common platform-Common Business services for all Web Bank products for 42 Countries – Payments, Cash, Trade, Custody and Collections.
- Authorization and Maintenance of Customer profile, Group profile, Reference Tables, Data Access, Functional Access Profile for web bank corporate customers.
- Authorization and Maintenance of Users for Web bank and multiple systems login through Single Sign on.
- Authorization of customers in B2bex, Net Imex, Trade Transaction Initiation & User Customer Admin for Trade customers.
- Generating Vasco and Smart Card for Security login and payment & Trade Transaction.
- Authorization, Personalization, and Generation of Smart Cards.
- Generating pin files for Smart card customers and sending pins to customers.
- Sending Acknowledgements & Reminders for Revocation/Re-issue to customers for maintaining the validity of smart cards.
- Examine all terms and conditions of approved business credit application and banking arrangement letter and load limit accordingly.
- Ensure the agreed SLA (Service Level Agreement) is met.
- Identified issues, analyzed information, and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within the deadlines.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Education
MBA - Finance And Operations Management
AIMA
New Delhi 06.2015 - 05.2017
Bachelor of Arts - Commerce And Accounts
Stella Maris College
Chennai 06.2007 - 05.2010
Skills
Agreement negotiation
Certification
PGDCA
Additional Information
Declaration:
I hereby declare that the facts given above are genuine to the best of my knowledge and belief.
Thanks&Regards,
J Mary Nancy Sherly
Timeline
Accounts and Legal Manager
Viva India Technology Solutions Ltd.
12.2022 - Current
Business Operations Team Lead
Tiger Analytics India LLP
03.2021 - 12.2022
Senior Audit Analyst
Accenture Services Pvt Ltd
12.2015 - 03.2020
MBA - Finance And Operations Management
AIMA
06.2015 - 05.2017
SAP B1
06-2014
Process Associate
TCS
02.2013 - 12.2015
Junior Process Associate
Scope International SCB
12.2010 - 01.2012
MS Office-NIIT Chennai
08-2009
PGDCA
05-2009
Retail Banking-Scope International
06-2008
Bachelor of Arts - Commerce And Accounts
Stella Maris College
06.2007 - 05.2010
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