J.NAVEEN KUMAR
Assistant Service Manager
Vellore
Summary
Customer-focused professional with successful 8-year career in Auto Mobile sector. Dynamic successful applying Customer handdling and Technical in busy business environment.
Adept individual with more than 1 year working as Manager for dealer target revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Service Manager
Renault Selvam Ravi Motors Pvt Ltd
Vellore
2023.06 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored inventory levels and placed orders to replenish stock.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Relationship Manager
Mahindra Jains cars and Auto Sales Pvt Ltd
vellore
2020.04 - 2023.06
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Created customer support strategies to increase customer retention.
Senior Service Advisor
Mahindra Jain Cars and Auto Sales Pvt Ltd
vellore
2015.09 - 2020.04
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Bachelor of Engineering - Mechanical Engineering
Anna University College Of Engineering
Arni 2011.09 - 2015.04
High School Diploma -
G Varatharajulu Chattiyar Higher Secondary School
Arcot 2010.06 - 2011.04
High School Diploma -
Government Higher Secondary School
Puttuthakku 2008.06 - 2009.04
Skills
Customer service management
Personal Profile
Fathers Name : T.Jeevarathinam
Marital status : married
Religion / Nationality : indian
Strengths in me : Self-confidence, creativity, willingness to learn.
DECLARATION
I hereby declare that all statements made in the application are true to the best of my knowledge and belief.
Yours Faithfully
(NAVEEN KUMAR J)
Timeline
Assistant Service Manager
Renault Selvam Ravi Motors Pvt Ltd
2023.06 - Current
Relationship Manager
Mahindra Jains cars and Auto Sales Pvt Ltd
2020.04 - 2023.06
Senior Service Advisor
Mahindra Jain Cars and Auto Sales Pvt Ltd
2015.09 - 2020.04
Bachelor of Engineering - Mechanical Engineering
Anna University College Of Engineering
2011.09 - 2015.04
High School Diploma -
G Varatharajulu Chattiyar Higher Secondary School
2010.06 - 2011.04
High School Diploma -
Government Higher Secondary School
2008.06 - 2009.04
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