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Motivated Software Engineer with in-depth knowledge of Java, JavaScript, Python and Ruby. Skilled in developing, optimizing and reworking systems to meet specific customer requirements. Expertise in writing codes in various languages. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ready to utilize exceptional problem solving and leadership capabilities to secure a new role with a terrific organization.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ETL Developer position. Ready to help team achieve company goals.

Experienced IT professional with 6+ years of diverse experience in roles such as Software Engineer, Operations Analyst, ServiceNow Developer and Admin, and Web Developer. Skilled in application administration, technical support, and high-level customer support for remote clients. Proven track record as an Operations Tech Lead and Problem Management Lead for Optical applications. Strong expertise in ServiceNow, including creating and working on Business Rules, Script Includes, Client Scripts, UI Policies, UI Pages, Events, Notifications, and Surveys. Proficient in leveraging the IT Service Management framework for Incident, Problem, Change, Service Catalogs, and Service Requests. Extensive knowledge in creating ServiceNow Reports, Dashboards, and Data visualizations. Experienced in developing web applications using HTML, JavaScript, CSS, and Linux shell scripting for automation and system administration. Skilled in Batch Processing using Spring Batch Framework and Swagger API for REST API documentation. Highly organized with a focus on creating and maintaining support documentation of in-house knowledge and procedures. Strong collaboration skills with Engineering and Product teams to troubleshoot ongoing issues and inform future development. Well-versed in monitoring applications using Splunk & Grafana. Familiar with Scrumban methodology and experienced with JIRA methodology. Adept at personalizing and creating Forms and Fields in ServiceNow. Passionate, articulate, goal-oriented professional with a successful background in Requirement Gathering, Technical Documentation, Software Validation, Software release, and experienced Software Developer in ServiceNow. Proficient in programming languages/technologies such as JavaScript, HTML/HTML5, CSS/CSS3, R Script, Java, C++, C++. Excellent team player with strong communication skills and leadership qualities. Fast learner proficient in an array of scripting languages and multimedia Web tools.

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Utilizes expertise in legal frameworks to support clients effectively. Track record of managing case files and providing clear, accurate guidance.

Dynamic individual with hands-on experience in insurance & Logistics business and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Sougata Jana

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Abstract Computing UG

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Maulana Abul Kalam Azad University of Technology
India

University of Calcutta
India

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Maulana Abul Kalam Azad University of Technology

Software Engineer

University of Calcutta

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