Joan Brunicon
4360 S 800 West San Pierre
Summary
A dedicated Adult Patron Services Assistant currently at Starke County Public Library, excelling in positive patron interactions and problem-solving. Recognized for enhancing operational efficiency and fostering positive relationships through effective communication and attention to detail. Adept at multitasking and maintaining organization in fast-paced environments.
Overview
37
37
years of professional experience
Work History
Adult Patron Services Assistant
Starke County Public Library
03.2020 - Current
- Manage daily operations to ensure efficient library services and patron satisfaction.
- Assist in ordering new materials to the libraries existing collection while also purging aged materials.
- Greet patrons with friendliness and professionalism.
- Answer incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assist my supervisor in all aspects of the department operations.
- Assist with homebound delivery of materials to patrons.
- Assist with outreach programs to homebound patrons at assisted living facilities and long-term care facilities.
- Safeguard sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthen client relationships through consistent follow-up communication and efficient problem resolution.
- Contribute to a positive work environment with strong organizational skills and proactive teamwork attitude.
- Enhance department efficiency by organizing and maintaining physical filing systems.
- Operate and maintain the libraries disc cleaning equipment.
- Volunteered to help with special projects of varying degrees of complexity.
Library Assistant
North Judson-San Pierre School Corporation
08.2015 - 05.2016
- Assisted students with locating resources and utilizing library catalog systems.
- Maintained organization and cleanliness of library materials and study areas.
- Processed new books and other materials.
- Scheduled technology rental to students and teachers.
- Purged outdated and uncirculated materials.
Central Scheduler
Porter Regional Hospital
04.2008 - 12.2013
- Coordinated patient scheduling across multiple departments to optimize resource allocation.
- Answered questions and gave preparation instructions to patients.
- Assisted Doctors with available test times and facility availability for patients.
- Faxed Doctor orders to scheduled facilities.
- Purged records.
- Filed patient orders and other documents.
- Performed other various clerical duties.
Certified Nursing Assistant
Our Lady of Holy Cross Care Center
10.2006 - 02.2008
- Assisted patients with daily living activities, ensuring comfort, dignity and wellbeing.
- Collaborated with nursing staff to develop individualized patient care strategies.
- Implemented infection control measures, enhancing overall safety standards within the facility.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Receptionist/Veterinary Assistant
Southlane Veterinary Hospital
08.1999 - 09.2006
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between clients and veterinary staff to enhance service delivery.
- Utilized practice management software to maintain accurate patient records and billing information.
- Assisted in training new reception staff, fostering a collaborative work environment.
- Developed and maintained positive relationships with clients, enhancing overall satisfaction with services provided.
- Oversaw inventory management for office supplies, ensuring consistent availability of necessary materials.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents, purging records and printing reminders and monthly statements.
- Assisted with new clients/patients by securing paperwork completion.
- Bathed patients, filled medications and prepared exam rooms for clients/patients.
- Prepare and clean surgical operation rooms.
- Scrub, sterilize and rewrap surgery packs using ultrasonic and autoclave equipment.
- Assisted Doctors, Technicians and groomers when needed.
Senior Teller A
Tech Credit Union
03.1993 - 08.1999
- Monitored account activity for fraud detection, safeguarding member assets and maintaining trust.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Completed deposit and withdrawal transactions.
- Opened and closed member accounts
- Processed loan payments
- Opened certificates, safe deposit boxes, drop box transactions and processed mail requests.
- Performed various bank duties through the drive thru window.
Dietary Division Service Worker
St. Anthony Nursing Home
04.1992 - 02.1993
- Operated the hospital snack shop for visitors and hospital staff.
- Delivered food carts to various hospital floors for patients/residents.
- Assisted in serving residents in the dining area.
- Sanitized cookware, dinnerware and utensils.
Sales Associate
Stuart's Clothing Company
09.1988 - 12.1988
- Stocked new shipments of clothing and other items.
- Straightened and organized clothing displays
- Operated an tidied fitting room areas.
Education
Environmental Science
Indiana University, Northwest
Gary, INEnvironmental Science
Indiana Vocational Community College
Valparaiso, INHigh School Diploma -
Boone Grove Jr/Sr High School
Boone Grove, IN06-1990
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Problem-solving
- Task prioritization
- Multitasking and organization
- Flexibility and adaptability
- Patron interaction
- Positive and professional
Timeline
Adult Patron Services Assistant
Starke County Public Library
03.2020 - Current
Library Assistant
North Judson-San Pierre School Corporation
08.2015 - 05.2016
Central Scheduler
Porter Regional Hospital
04.2008 - 12.2013
Certified Nursing Assistant
Our Lady of Holy Cross Care Center
10.2006 - 02.2008
Receptionist/Veterinary Assistant
Southlane Veterinary Hospital
08.1999 - 09.2006
Senior Teller A
Tech Credit Union
03.1993 - 08.1999
Dietary Division Service Worker
St. Anthony Nursing Home
04.1992 - 02.1993
Sales Associate
Stuart's Clothing Company
09.1988 - 12.1988
Environmental Science
Indiana University, Northwest
Environmental Science
Indiana Vocational Community College
High School Diploma -
Boone Grove Jr/Sr High School