Joan Jaya Samuel
Chennai
Summary
Accomplished professional with 20 years of experience in customer support and manufacturing operations, now transitioning to the nonprofit sector with a Master of Social Work (MSW). Proven expertise in building strong relationships, resolving complex challenges, and enhancing organizational efficiency, backed by a solid foundation in team leadership and client advocacy. Passionate about leveraging my diverse skill set to contribute to community development and social impact initiatives. Known for exceptional communication and negotiation skills, with a strong background in public relations. Committed to applying strategic insights to drive meaningful change in underserved communities. Ethical in my approach, with a desire to leave a lasting legacy for future generations.
Overview
30
30
years of professional experience
Work History
Operations Manager
Mizpah Diabrasives
01.2018 - Current
- Process Optimization: Analyze and improve operational processes to enhance efficiency, reduce costs, and increase productivity
- Team Management: Lead and develop a team, ensuring effective communication, training, and performance evaluation
- Supply Chain Oversight: Manage the entire supply chain process, from procurement to logistics, ensuring timely delivery of products and services
- Budget Management: Develop and manage operational budgets, monitor expenditures, and identify cost-saving opportunities
- Quality Assurance: Implement and maintain quality control measures to ensure products/services meet industry standards and customer expectations
- Project Management: Oversee projects from initiation to completion, ensuring alignment with business goals and timely delivery
- Vendor Relations: Establish and maintain relationships with suppliers and vendors, negotiating contracts and ensuring compliance with agreements
- Compliance and Safety: Ensure adherence to regulatory requirements and safety protocols to maintain a safe working environment
Business Development Manager
Aircel Cellular Limited
05.2004 - 01.2018
- Market Research and Analysis: Conduct in-depth market research to identify emerging trends, competitor activities, and potential areas for business expansion
- End-to-End Operations: Overseeing entire customer lifecycle, from SIM card activation to when the customer leaves the network
- Identifying New Business Opportunities: Proactively seek new business opportunities through networking, cold calling, or other sales tactics
- Strategic Planning: Develop and implement strategic plans to increase company revenue and market presence
- Sales and Revenue Generation: Oversee and drive the sales process from prospecting to closing deals, develop proposals, negotiate terms, and work towards closing business deals that contribute to revenue targets
- Client Relationship Management: Ensure client satisfaction by providing ongoing support, addressing concerns, and nurturing long-term relationships
- Provide feedback from clients to help shape product and service offerings
- Monitoring and Reporting: Track business development activities and outcomes, providing regular reports to senior management
- Training: Provide training, guidance, and support to drive team performance and development
Public Relations Manager
MIRC Electronics Limited – ONIDA
01.1995 - 01.2004
- Customer Delight and Retention: Ensuring customer satisfaction and fostering loyalty by maintaining a positive brand image and responding to feedback
- Handling Internal Customers: Collaborating with internal teams to ensure consistent messaging and align public relations strategies with business goals
- Dealer Interface: Facilitating communication and managing relationships with dealers to ensure alignment with the company’s public relations strategy
- Managing Chain of Showrooms: Overseeing communication strategies across multiple showrooms to ensure consistent customer experience and brand representation
- Crisis Management: Develop crisis communication plans and respond swiftly to any negative publicity or issues that could impact the company’s reputation
- Identifying New Business Opportunities: Proactively seek new business opportunities through networking, cold calling, or other sales tactics
- Strategic Planning: Develop and implement strategic plans to increase company revenue and market presence
- Handling Legal Consumer Cases: Addressing legal consumer issues by working with the legal team to manage disputes, protect the company’s reputation, and resolve issues amicably
- Training and Development: Providing training for teams on effective communication strategies and customer handling to ensure brand consistency
Education
MSW - Social Work
Annamalai University
Chennai06-2022
Master of Arts - Public Administration
Annamalai University
Chennai05-2003
BBA - Business Administration
Madras University
Chennai04-1999
Skills
- Process Optimisation
- Team Management
- Supply Chain Oversight
- Vendor Relations
- Compliance and Safety
- Budget Management
- Project Management
- Market Research and Analysis
- Identifying New Business Opportunities
- Monitoring and Reporting
- Strategic Planning
- End-to-End Operations
Other Experience
1) YWCA – Board Member of PASI & Sahodari Projects
- Christian Welfare Assocation: Board Member
- Attending General Body Meetings
- Governance and Accontability
- Strategic Planning
- Program Development and Oversight
- Advocacy and Representation
- Financial Oversight
- Membership Growth
- Fundraising and Resource Mobilization
- Stakeholder Engagement
- Decision-Making and Problem-Solving
- Reporting and Accountability
2) PRESIDENT – Old Students Association –(Bentinck Higher Secondary Girls School)
- Presiding Over General Body Meetings
- Interpreting Rules and Regulations
- Fundraising
- Identifying Projects that Aid Eligible Students
- Sanctioning amounts
- Supervising administration
- Hosting Alumni Gatherings
3) Active in CSI, St. Paul’s Church and Christian Welfare Association
Profiling
Age: 50
Marital Status: Married
Timeline
Operations Manager
Mizpah Diabrasives
01.2018 - Current
Business Development Manager
Aircel Cellular Limited
05.2004 - 01.2018
Public Relations Manager
MIRC Electronics Limited – ONIDA
01.1995 - 01.2004
MSW - Social Work
Annamalai University
Master of Arts - Public Administration
Annamalai University
BBA - Business Administration
Madras University