Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joanna Best

Frankfort

Summary

Dynamic Maintenance Clerk with a proven track record at Republic Services, excelling in maintenance scheduling and equipment inspection. Enhanced operational efficiency through strategic process improvements and fostered a culture of safety. Known for a professional demeanor and exceptional communication skills, driving team collaboration and achieving significant productivity gains.

Customer Service Professional with solid experience in managing client accounts and resolving inquiries. Known for strong problem-solving skills, effective communication, and client-focused approach. Skilled in team collaboration and adaptable to changing needs, consistently achieving positive outcomes. Reliable, results-driven, and adept at building lasting customer relationships.

Overview

4
4
years of professional experience

Work History

Maintenance Clerk

Republic Services
09.2024 - Current
  • Minimized disruption to ongoing operations during scheduled or emergency repairs by efficiently coordinating with relevant parties.
  • Contributed to workplace safety by ensuring the proper disposal of hazardous materials and adhering to OSHA regulations.
  • Fostered a culture of continuous improvement by encouraging feedback from maintenance team members, leading to the implementation of process enhancements that improved overall efficiency.
  • Implemented energy-saving initiatives through monitoring utility usage patterns and identifying areas for potential reductions in consumption.
  • Collaborated with other department leaders in developing strategies for continuous improvement in facility operations.
  • Enhanced communication between departments by serving as liaison between management and maintenance personnel.
  • Ensured efficient workflow by coordinating with maintenance technicians on job assignments and schedules.
  • Provided critical support during emergencies such as power outages or natural disasters, working closely with colleagues to restore normalcy as quickly as possible.
  • Optimized inventory management through thorough tracking of part usage, replenishment needs, and supplier relations.
  • Increased overall productivity by effectively prioritizing maintenance tasks based on urgency and resources available.
  • Improved equipment reliability by conducting regular maintenance checks and promptly addressing issues.

Delivery Driver

FedEx:Ground
03.2021 - 07.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Customer Service Account Representative

Charter Communications Inc
01.2022 - 02.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined account management processes for improved efficiency and reduced response times.
  • Implemented new strategies for upselling products and services, leading to increased revenue.
  • Reduced churn rate by quickly identifying at-risk accounts and implementing targeted retention strategies.
  • Managed high-volume accounts while maintaining exceptional attention to detail and accuracy.
  • Received consistent positive feedback from customers for outstanding service performance.
  • Collaborated with cross-functional teams to resolve complex customer issues, resulting in higher retention rates.
  • Exceeded monthly sales goals through proactive outreach and relationship-building efforts.
  • Analyzed client data to assess trends and identify opportunities for growth or improvement within accounts.
  • Participated in continuous training programs to stay current on industry best practices and company policies.
  • Coordinated the successful resolution of escalated complaints through close collaboration with other departments.
  • Consistently met deadlines while managing multiple tasks simultaneously without compromising quality or accuracy.
  • Conducted regular account reviews to identify areas of improvement and optimize service delivery.
  • Assisted in the development of new procedures that streamlined workflows, ultimately leading to better overall performance within the team.

Education

High School Diploma -

Frankfort High School
Frankfort, IN
06-2015

Skills

  • Maintenance scheduling
  • Equipment inspection
  • Work order processing
  • Spare parts ordering
  • Professional demeanor
  • Call center experience
  • Customer focus
  • Complaint handling
  • Follow-up skills

Languages

English
Full Professional

Timeline

Maintenance Clerk

Republic Services
09.2024 - Current

Customer Service Account Representative

Charter Communications Inc
01.2022 - 02.2024

Delivery Driver

FedEx:Ground
03.2021 - 07.2024

High School Diploma -

Frankfort High School

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Joanna Best