Joanna Bruce

Oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. Responsible for timely and accurate resolution of patient's accounts/prior authorizations.

Obtains specific information to generate accurate
financial and demographic records, insurance
verification, prior authorization, and coordination of
benefits. Communicate with payers and patients to achieve
accurate financial information. Responsible for accurate registration of patients, scheduling recurring appointments and answering incoming
calls.

Responsible for patient flow from point of entry to destination and ensured timely, accurate and professional services. Responsible for accurate registration of patients, scheduling recurring appointments, answers incoming calls. Responsible for triaging incoming referrals to ensure priority, deciding the right specialist and correlation of care. Maintained accurate patient charts and manually entered charges when needed. Assisted in onboarding new staff, provided training on office protocols and procedures.

Coordinated volunteer schedules to ensure coverage for hospital departments. Managed communication between volunteers and hospital staff to streamline operations. Organized outreach initiatives to recruit new volunteers. Trained new volunteers on program goals and objectives. Provided ongoing support to volunteers, addressing any concerns or issues promptly. Organized recognition events to show appreciation for volunteer contributions. Maintained regular communication with volunteers through newsletters and personal check-ins. Managed and tracked volunteer hours and progress to support accurate documentation. Collaborated with other departments to maximize impact of volunteer efforts and to identify specific needs for volunteers. Managed a database of over 200 volunteers, ensuring accurate record keeping and easy access to information when needed.