Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Joanne Desouza

Senior Compliance Officer

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Senior Compliance Officer

Xpress Health
04.2024 - Current
  • Remained up-to-date on relevant industry regulations, advising the company on necessary adjustments to maintain compliance standards.
  • Reduced risk of non-compliance with thorough internal audits, identifying areas for improvement.
  • Oversaw corrective action plans in response to audit findings, ensuring timely resolution of identified issues.
  • Optimized record-keeping practices by standardizing protocols across departments.


Content Curator & Restaurant Manager

El's Kitchen, Goa
06.2023 - 02.2024
  • Created and customized marketing materials to increase restaurant awareness.
  • Created content strategies for digital media.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Talent Acquistion Executive

Uplers
01.2022 - 04.2023
  • Developed strong relationships with hiring managers, understanding their needs for successful talent acquisition.
  • Negotiated offer packages that satisfied both candidates and company objectives, contributing to employee retention rates.
  • Conducted thorough pre-screening interviews, effectively narrowing down candidate pools for hiring managers.
  • Managed end-to-end recruitment process for various roles across the organization, ensuring high-quality hires.
  • Leveraged social media platforms to advertise open positions, attracting passive candidates in hard-to-fill roles.


Senior Non IT Recruiter

Compunnel Staffing
06.2018 - 10.2021
  • Recruited Americans for clients such as (General Electric, Goldman Sachs and Becton, Dickinson, and Company.
  • Used Job boards such as Monster, Career Builder and Indeed to source Candidates.
  • Proficient in Boolean Search
  • Assisted placed candidates with their onboarding process.
  • Coordinated with placed candidates for their timesheets.
  • Provided ongoing support to hired candidates during their onboarding process to ensure a smooth transition into their new roles.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.


Social Media Coordinator

Tea N Tonic
03.2018 - 05.2018
  • Created social media content with consistent content and tone.
  • Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
  • Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
  • Monitored comments sections across platforms to address negative feedback and maintain brand reputation.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Created content strategies for digital media.

Social Media Manager

B-Tonic
11.2017 - 02.2018
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Developed comprehensive social media strategy to enhance online presence.
  • Implemented content calendar to ensure timely and organized posting across all channels.
  • Increased follower engagement with interactive content and timely responses to comments.

PR and Marketing Executive

Tea N Tonic
03.2017 - 08.2017
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Enhanced customer engagement through the creation of compelling content for social media platforms.
  • Analyzed market trends to identify growth opportunities for the brand and inform strategic decisionmaking.
  • Handling Social Media Platforms i.e. Facebook, Twitter, and Instagram for clients
  • Answering Zomato reviews
  • Music Programming
  • Co-ordinated with the Press regarding Press Releases and Launches
  • Pg. 3 Post event write-ups for Clients
  • Event Listings on event sites

Customer Support Executive

Delta Corp Ltd
01.2015 - 10.2016
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
  • Handling enquiries, Reservations and live chat for 4 properties under the Deltin Group i.e. Deltin Suites, Deltin Palms, Deltin Royale as well as The Deltin Daman.
  • Sold Hotel and Casino packages to groups and FITS.
  • Handled corporate bookings for the company and coordinated with the different departments to ensure everything went smoothly and was up to mark.
  • Co-ordinated with the reservation department and management regarding customer feedback, complaints and request.
  • Prepared quotations sent to various parties.

Temporary Media Coordinator

Anka Services
11.2013 - 06.2014
  • Assisting in Organizing Press Conference.
  • Coordinating with the media to attend Press Conferences and publish Press Releases.
  • Organizing and Updating Media and client databases
  • Emailing New Media organizations about the company.
  • Releasing advertisements on newspapers.
  • Researching companies and organizations.
  • Preparing Quotations.
  • Assisting in Writing Press Releases.

Intern

Goa 365
08.2012 - 11.2012
  • News Story Voice Overs
  • Responsible for coming up with a video for the Video of the day and scripting it.
  • Coordinating with the news reporters for the collection of the day's news stories to be edited and the storing, saving of the days edited, along with the completed News Bulletin at the end of the day.
  • Assisting the Video Editor when editing news stories.

Education

Bachelor of Arts - Journalism

St Xavier's College
Mapusa, Goa
04.2001 -

Skills

Documentation Review

Customer Focus

Regulatory knowledge

Project Coordination

Policy analysis

Teamwork and Collaboration

Software

Microsoft Office

Languages

English
Advanced (C1)
French
Beginner (A1)

Timeline

Senior Compliance Officer

Xpress Health
04.2024 - Current

Content Curator & Restaurant Manager

El's Kitchen, Goa
06.2023 - 02.2024

Talent Acquistion Executive

Uplers
01.2022 - 04.2023

Senior Non IT Recruiter

Compunnel Staffing
06.2018 - 10.2021

Social Media Coordinator

Tea N Tonic
03.2018 - 05.2018

Social Media Manager

B-Tonic
11.2017 - 02.2018

PR and Marketing Executive

Tea N Tonic
03.2017 - 08.2017

Customer Support Executive

Delta Corp Ltd
01.2015 - 10.2016

Temporary Media Coordinator

Anka Services
11.2013 - 06.2014

Intern

Goa 365
08.2012 - 11.2012

Bachelor of Arts - Journalism

St Xavier's College
04.2001 -
Joanne DesouzaSenior Compliance Officer