Joanne Fernandes

• Executed the processes around demand forecasting, campus deployments, bench management, and demand-supply gap management
• Owned the governance and reviewed parameters of managing resources with business to drive annual metrics
• Conducted continuous and regular connects with practitioner/resources to have deep understanding of ground dynamics and daily operations
• Partnered and built relationships with stakeholders and practitioners for smooth rollover plans on various projects

• Managed a team of 7 members handling hiring, training, cross-skilling, leave planning, conflict, and query resolution for the team to meet SLA and quality targets
• Effectively handled team budget while cultivating a culture built upon respect & inclusion
• Ensured the offshore and onshore compliance needs are adhered to and completed within agreed timelines
• Complied with the R&R policy, processes, procedures, support in timely recognition of team members

Stakeholder Management:

• Maintained timely, proactive, and transparent communication with the onshore stakeholders regarding project and service updates, business as usual activities, system issues, team updates and training schedules
• Established and guided the team in building and maintaining strong relationships with stakeholders
• Prepared and presented daily, weekly, and monthly operational reports related to SLAs,
• KPIs, and other performance parameters

Service Delivery:

• Gained in-depth understanding of the customer requirements and expectations relating to processes to be delivered by the team
• Administered and processed end to end HR services while creating a culture of knowledge sharing
• Managing Standard Operating Procedure documents in line with the business requirements and implementing the changes within the team
• Executed various auditing activities, bringing any audit concerns to the attention of the operations leaders and the compliance manager
• Resolved and managed escalations and took actions to mitigate future reoccurrences
• Identified opportunities for improvement and executed after consulting with the leaders for the same and ensured industry best practices are adopted

• Assisted with the on boarding of new employees and liaison with HRBP for employee engagement
• Owned and administered HR and Employee Benefit systems Ensuring compliance with appropriate data protection legislation
• Reviewing spreadsheets and maintaining with regards to - Performance Development Reviews, termination, extension, and global mobility placement

• Managed client relationship across multiple geographies through HR operations delivery model
• Managed On - boarding of new joiners, prepare and issuance of all kinds of HR letters
• Expertise in Employee file management, documentation, and referral management
• Experienced in generating and issuance of referencing documents for current and ex-employees
• Accountable to provide accurate & timely input for payroll & benefits administration
• Owned end to end employee database management from hiring to exit
• Ensured data quality and accuracy through data audits
• Managed delivery of repeatable processes within the agreed upon timelines and quality
• Checked and endorsed all changes in personal

• Served as customer executive specialist for sample supply chain process for the Middle East, India and European region
• Monitored business and clients’ needs for potential volumes, provided credit limits and sample sizes
• Executed pre - sale order as a sample delivery to the customer on a testing basis
• Arranged for delivery of goods to the customer from the third-party warehouse
• Sought approvals from Account managers and the Delegation of Authority (DOA) for on time closure of credit limits