Jobin Babu

As a Customer Success Manager for the UAE Location, I help businesses optimize corporate travel and expense management through our innovative B2B platform. My role focuses on onboarding clients, driving platform adoption, and building lasting relationships to enhance efficiency and maximize ROI.

Key responsibilities include managing account setups, streamlining travel policies, resolving client issues, and collaborating with cross-functional teams to deliver tailored solutions.

I currently manage a book of business worth $18.78 million, overseeing a portfolio of high-value enterprise clients. I have successfully led the onboarding and adoption for several marquee accounts, including Motus One, Alcazar Energy, Saint-Gobain, Tabby, and BECS, achieving over 75% platform adoption within the first three months of implementation.

Steered sales and business development initiatives, prioritizing consumer and channel loyalty for corporations

• Cultivated and maintained strong client relationships to enhance satisfaction with products.
• Served as primary point of contact for clients, addressing needs and ensuring service quality.
• Identified upselling and cross-selling opportunities, leading to timely contract renewals.
• Collaborated with marketing team to implement effective client acquisition strategies.
• Provided comprehensive product training and support to clients, facilitating smooth onboarding.
• Acted as liaison between clients and technical team to resolve issues promptly.
• Focused on maximizing client retention and driving revenue growth for Sogolytics.

• As a valued member of the Mercadeo team, I have been instrumental in driving revenue, adoption, and market penetration in mid and large accounts, helping the company achieve its desired business goals
• My notable achievements include spearheading the agency business consistently every month and successfully closing big logos for the agency
• In recognition of my contributions, I received the Consistent Sales Performer 2021 award
• Some of the prominent brands that I closed for the agency include Wipro Limited, Zoom, SAP, Adobe, Tata Communications, Logitech, Rockwell Automation, and Autodesk Inc
• Through my proactive and results-driven approach, I have consistently exceeded expectations, identifying new business opportunities and delivering exceptional customer service

• Leading Mercadeo through its end to end B2B Marketing engagement for various IT product and service provider companies and attaining the desired Mercadeo business goals
• Planning and strategizing business growth from existing business areas
• Identifying new business and growth opportunities
• Developing and maintaining relationships with OEMs, System Integrators and Distributors and taking care of end to end client communication and management
• Understanding products and services and the GTM approach a client looks at undertaking for their product/service positioning
• Planning and strategizing various integrated marketing campaigns for the client, taking an understanding of the market segment they look at for a product/service positioning, considering budgets one may hold for a specific campaign
• Designing the execution of various marketing activities like lead generation, webinars, corporate events, account-based marketing campaigns, emailer and direct mailer activities, telemarketing activities, digital marketing and various strategic market research campaigns
• Responsible for communicating a clear campaign execution plan to the Operations Team
• Reviewing campaign progress of activities against agreed metrics with clients
• Responsible for measuring and improving a campaign ROI for the client as well as for the company
• Driving end-to-end event management activity
• Creative designing and management
• Content creation, editing, and management
• Coordination and management of vendors & suppliers

• Generated new business with marketing initiatives and strategic plans
• Reached out to potential customers via telephone, email, and in-person inquiries
• Negotiated and closed long-term agreements with new clients in assigned territory
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers

• Successfully conducted meetings with corporate clients, effectively presenting and promoting Zeta's diverse product portfolios, including the Digital Tax Benefit Program
• Coordinated with the onboarding team to ensure seamless implementation of Zeta's solutions for clients, providing complete hand-holding throughout the process
• Played a pivotal role in providing exceptional help desk and customer service support, as well as facilitating smooth onboarding for notable clients such as Tata Aia, Tata Motors, Motilal Oswal, A1 Fence, Eclerx, Zensar Technologies, Metro Shoes Ltd, and other renowned brands
• Secured partnerships and signed contracts with major conglomerates, such as Metro Shoes, Cyber Tech House, Ruchi Soya, among others, showcasing exceptional negotiation and relationship-building skills
• Achieved the second-highest order for Zeta Gifting, demonstrating strong sales and revenue generation capabilities
• Received a commendation email from Tata Aia, acknowledging dedicated efforts, superior query handling, product knowledge, and exemplary courtesy in activating the application and super card for 350 employees
• Recognized by Zeta management for effective pipeline management, customer-centric approach, and unwavering dedication to the organization's success