Jobin Jacob Cherian Thotakat
Director Of Professional Services
Bengaluru
Summary
Hi, I'm Jobin, a Director of Professional Services at MoEngage, a leading customer engagement platform. Have over 20 years of experience in finance and digital transformation, with certifications in blockchain and finance from reputable organizations. The current role, requires application of cross-functional knowledge to present concepts to senior stakeholders, understand emerging technologies and introduce new applications, and enable effective architecture across multiple projects for large programs. Key focus on delivering solutions that enhance customer experience and operational excellence for MoEngage and its clients. Previously, was a Program Director at HighRadius, where leadership and support for many client programs.
Prior role as an Assistant Vice President at Genpact, had to lead 200+ FTEs and collaborated with business leaders and internal stakeholders to set up digital strategy and roadmap.
Previous roles included working as a consultant for EY GBS, Genpact, and HighRadius, developing solutions for 50+ clients across various regions and industries. Passionate about helping clients improve their Accounts Receivable (AR) management, as I believe it can be a critical factor for their success and growth. Have delivered high-impact, multi-million-dollar scale, complex transformation programs that have improved AR performance, process efficiency, and working capital impact for global companies. Love sharing perspective and insights on business solutions, finance, and digital transformation. Would love to connect and exchange ideas. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Feel free to drop a line on LinkedIn or email at Jacob.Jobin@yahoo.co.in
Overview
23
23
years of professional experience
17
17
years of post-secondary education
10
10
Certifications
Work History
Director of Professional Services
MoEngage
05.2023 - Current
- Manage India professional services team serving a portfolio of 110-170 accounts of ARR of USD 5.9 MM to USD 6 MM
- Supported by team of 4-6 interns, 4-6 Implementation interns, 3-4 Senior implementation interns, 3-5 Project managers
- With managing portfolio through portfolio reviews, weekly status reviews, onsite workshops, review with engineering on product requirements, review with support engineering teams on open issues, and Client feedback (8.6 with 20% portfolio adoption)
Program Director
HighRadius
12.2021 - 05.2023
- Managed typical portfolio of 20-30 accounts supporting clients in US region
- Managed team of 20-30 engineers who served as Onboarding managers (12-15), Solution Architects (3-5), Solution Delivery Managers (2-3), Project Managers (3-4)
- Enabled effective execution of projects through weekly project management, Monthly steerco, One on one's with team members, Performance Leaderboards and Presenting Portfolio reviews to Senior Management
Assistant Vice President - OTC Practice (Finance/Digital Transformation)
Genpact
02.2016 - 12.2021
- Led 200+ FTEs Global Retail Client’s South Africa Operations based 90% in Johannesburg, 5% in Durban and 5% in India, supporting 6 Retail Banners, for the company
- Collaborated with Business Leaders & Internal Stakeholders to set-up Digital Strategy & Roadmap
- Led 20+ diverse transformation assignments for clients across US, Europe, Asia, Africa and Australia
- Drove AR Transformation, Process Efficiency & Working Capital Impact for Global Retail Major - Africa Division in 2020
- Established Europe Operations in DACH Region and APAC Operations for a Global CPG Manufacturer in 2018
- Delivered Transformation Programs with teams of about 10 members within Service Line-Finance & Accounting-Invoice to Cash Practice - 20+ Robotic Use Cases, 5+ SAP configuration
- Managed functions pertaining to Digital Consulting & Transformation and (4 Solution Identification & Transitions)
- Aligned IT with business strategy, designing innovative technology solutions (15+ Programs) within complex ERP landscapes
- Rendered Functional Leadership in implementation of Collections Workbench for 5 clients (CoraARflow, Highradius), 4 Workflows, Robotic 30+ Use Cases across multiple clients spanning Billing, Collections and Cash Applications.
Global Business Process Analyst - AR - Manager (F&A Program)
EY
09.2013 - 01.2016
- Functioned as F&A AR Program Manager supporting all centres 400+ team in Application Development, Process Change Initiatives
- Organized & developed Shared Services Group of up to 75 members supporting Accounts receivable & Dunning Team
- Migrated Global Finance Team from Lotus Notes to Outlook, Request Tracking Workflow on ServiceNow
- Implemented SharePoint based Workflow for tracking global reporting requirements
- Managed Global Finance Portfolio for Inter-Company Receivables using Collection Tool.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance
Business Operations Manager
Altisource
12.2011 - 07.2013
- Managed and drove Quality Assurance for Title Insurance Business and drive business improvements
- Supported multiple teams with span of 120 for REO based in Bangalore, 50 for Premium Title Ops in Bangalore and 30 for HUD settlement based in Mumbai.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences
- Implemented escalation procedures to effectively handle time-sensitive issues
Manager - F & A - Process Expert - Order To Cash SME
IBM
10.2009 - 10.2011
Manager - Working as Project Manager in Financial analysis and reporting (Spend Analytics) process
Genpact
07.2008 - 09.2009
- Strategic Consulting, including solutioning, Spend Assesment, and Sourcing Opportunity Assesment, Sourcing Implementation.
Assistant Manager (Credit and Collections) in Order to cash
Genpact
07.2005 - 07.2008
- Operations Manager: Region team for Collections - 7 Team members Email Collections - 6 Team members CMS administration - 1 Management Trainee Return Mail Delivery - 1 Process Specialist
Resident Expert - Recievables
Genpact
07.2003 - 07.2005
- Was a Business Analyst and CMS administrator
Senior Process Executive
Genpact
08.2002 - 07.2003
- Was a Recievables Analyst for a US Truck Leasing Major
- Managed 3 District Offices
- Had a Green Voice of the Customer from all three districts.
Process Associate
Genpact
05.2001 - 08.2002
- Worked as Customer Service Representive for a US Consumer Appliance Major
- Work profile included helping customer's troubleshoot minor problems and scheduling service calls for engineer to go and fix broken appliances.
Education
AGMP, Business Administration, Management And Operations - Business Management
Indian Institute of Management Ahmedabad
Ahmedabad, India 04.2023 - 03.2024
Digital Strategies For Business: Leading The Next Generation Enterprise, Digital Strategies And Disruption of Current Business -
Columbia Business School
01.2018 - 04.2018
Applied Finance for Executives, Finance Management -
Indian Institute of Management, Kozhikode
01.2012 - 04.2012
MBA, Marketing - undefined
Institute of Management Technology, Ghaziabad
01.2003 - 01.2005
BBA, Business Management - undefined
Andhra University
01.1999 - 01.2001
12th MPC, ISCE - undefined
Timpany School
01.1986 - 01.1998
undefined
Timpany School
Skills
Business Process Improvementundefined
Websites
Certification
Lean Six Sigma Black Belt, Benchmark Six Sigma, 10544026
Timeline
Director of Professional Services
MoEngage
05.2023 - Current
AGMP, Business Administration, Management And Operations - Business Management
Indian Institute of Management Ahmedabad
04.2023 - 03.2024
Program Director
HighRadius
12.2021 - 05.2023
Digital Strategies For Business: Leading The Next Generation Enterprise, Digital Strategies And Disruption of Current Business -
Columbia Business School
01.2018 - 04.2018
Assistant Vice President - OTC Practice (Finance/Digital Transformation)
Genpact
02.2016 - 12.2021
Global Business Process Analyst - AR - Manager (F&A Program)
EY
09.2013 - 01.2016
Applied Finance for Executives, Finance Management -
Indian Institute of Management, Kozhikode
01.2012 - 04.2012
Business Operations Manager
Altisource
12.2011 - 07.2013
Manager - F & A - Process Expert - Order To Cash SME
IBM
10.2009 - 10.2011
Manager - Working as Project Manager in Financial analysis and reporting (Spend Analytics) process
Genpact
07.2008 - 09.2009
Assistant Manager (Credit and Collections) in Order to cash
Genpact
07.2005 - 07.2008
Resident Expert - Recievables
Genpact
07.2003 - 07.2005
MBA, Marketing - undefined
Institute of Management Technology, Ghaziabad
01.2003 - 01.2005
Senior Process Executive
Genpact
08.2002 - 07.2003
Process Associate
Genpact
05.2001 - 08.2002
BBA, Business Management - undefined
Andhra University
01.1999 - 01.2001
12th MPC, ISCE - undefined
Timpany School
01.1986 - 01.1998
undefined
Timpany School
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