Jobin Pattaseril
Mumbai
Summary
Seeking a challenging position in the organization that offers extensive use of my professional skills in the industry. I would like to accentuate the company's growth by my learning and applicability of the same with constant knowledge up-gradation and consistency in my core competencies.
Overview
9
9
years of professional experience
Work History
Service Engineer ,
Bajaj Allianz General Insurance Company
Mumbai
03.2021 - Current
- Screen Claims of Mumbai Location.
- Intimating non adherance of Policy T&C to concerned team member in the intial stage.
- Gather Information and flagging claims in order to identify any mal practices in the initial stage.
- Co-ordinate with surveyour for fraudulent practices by different vendors or customers.
- Handled Claims reported in Lakozy Toyota, Shreenath Kia and Sai Service Lowerparel
- Handled an Average Claim Count of 108 per month
- Followed and fulfilled parameters set by NTU's like TTIB and SMC.
- Handeled South Mumbai Region for Bajaj Allianz G.I.C.
- Handeled and processed claims for high end vehicles.
- Report preparation and salvage disposal of total loss vehicles
Bodyshop Advisor ,
Maruti Suzuki Kiran Motors
11.2019 - 02.2021
- Capturing customer demands and completion of all demanded repairs up to customer satisfaction.
- Making of job card and the work estimate for the customer and the insurance company.
- Claim launch as per the requirements.
- Provide clear cost estimates and keep customer informed of work progress.
- Monitor the claim process under insurance and to follow up with the insurance company.
- Monitor the work progress and keep customers informed of change in cost and completion time.
- Making of the final invoice for the customer and the insurance company.
- Follow up with insurance company for delay in receivable payments.
- Informing the customer about the periodic maintenance if due on the car and taking approval of the same.
- After service follow up with the customer for any shortcoming in the service provided.
- Creating Tie ups and forming MOU with insurance Company.
Body Shop and Service Advisor ,
Maruti Suzuki Powai Auto Works
06.2018 - 10.2019
- Capturing customer demands and completion of all demanded repairs up to customer satisfaction.
- Making of job card and the work estimate for the customer and the insurance company.
- Claim launch as per the requirements.
- Monitor the claim process under insurance and to follow up with the insurance company.
- Provide clear cost estimates and keep customer informed of work progress.
- Monitor the work progress and keep customers informed of change in cost and completion time.
- Making of the final invoice for the customer and the insurance company.
- Follow up with insurance company for delay in receivable payments.
- Informing the customer about the periodic maintenance if due on the car and taking approval of the same.
- After service follow up with the customer for any shortcoming in the service provided.
Service Advisor ,
Maruti Suzuki Powai Auto Works
01.2018 - 06.2018
- Capturing customer demand and completion of all demanded repairs up to customer satisfaction.
- Preparation of job card and work estimate.
- Discussing and explaining the works to be done on the vehicle.
- Monitor the work progress and keep customers informed of changes in cost and completion time.
- Explaining the bill and delivering the vehicle.
Technician ,
Maruti Suzuki Powai Auto Works
06.2017 - 12.2017
- Perform routine maintenance and general mechanic work on vehicles.
- Identify problems with vehicles.
- Plan repair procedures.
- Perform maintenance and repair on customer vehicles.
Education
Diploma - Automobile Engineering
Sardar Vallabhbhai Patel Polytechnic
01-2020
HSC - Science
Wilson College
01-2013
SSC -
St. Thomas High School & Jr. College
01-2010
Skills
- Analytical ability
- Communication
- Teamwork
- Innovation
- Motivation
- Persistence
- Improvement
- Methodical
- Time management
Personal Information
Address: 203, A Wing, Natasha Apartments, Queen's Park, Mira Road East, Mumbai, Maharashtra, India
Date of Birth: 26 NOV 1994
Languages
- English
- Hindi
- Malayalam
- Marathi
Accomplishments
- Successfully completed Two Wheeler Technology Course at Idea Boxx Technical Solutions.
- Successfully completed automotive mechatron course at Idea Box technical solutions.
- Successfully completed training provided by Maruti Suzuki India Pvt. Ltd.
- Successfully completed Diploma in NX from CADD Center.
- Successfully completed Diploma in Product Design.
- Participated in state level technical exhibition.
Timeline
Service Engineer ,
Bajaj Allianz General Insurance Company
03.2021 - Current
Bodyshop Advisor ,
Maruti Suzuki Kiran Motors
11.2019 - 02.2021
Body Shop and Service Advisor ,
Maruti Suzuki Powai Auto Works
06.2018 - 10.2019
Service Advisor ,
Maruti Suzuki Powai Auto Works
01.2018 - 06.2018
Technician ,
Maruti Suzuki Powai Auto Works
06.2017 - 12.2017
Diploma - Automobile Engineering
Sardar Vallabhbhai Patel Polytechnic
HSC - Science
Wilson College
SSC -
St. Thomas High School & Jr. College