IT Services Managing Professional with 18 years of experience in IT/ITeS, including 12 years focused on IT Service Management (ITSM). Expertise in Change Management, Incident Management, Problem Management, and Service Level Management. Recent role as Change Manager for Kyndryl Global, enhancing client servicing across multiple geographies. Previous positions include Reporting Analyst and Team Lead, providing support to global clients and leading service desk operations.
Please email me on 'thomas.joby1@outlook.com' for any clarifications/ requirements.