Jocelyn Kennedy
Kokomo
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Torrid
08.2021 - 09.2024
- Train and supervise sales associates
- Calculate weekly sales goals
- Oversee price and inventory control
- Open and close store
- Set employee scheduling
- Conduct employee reviews
- Payroll Administration
Prior Authorization Representative
Cigna
06.2016 - 10.2021
- Processed Rx claims for Medicare patients
- Performed 3rd party utilization management
- Assisted with medical benefits reviews
- Performed Rx test runs for pharmacy reviews
- Initiate appeals on Medicare claims denials
- Follow up with medical staff for appeals status
Customer Service Representative
Stericycle
11.2012 - 02.2018
- Answering services for multiple medical clinics, and hospitals
- Recorded vital signs and chief complaints of patients
- Paged and connected doctors and on-call hospitalists with patients as necessary
- Relay messages between medical staff
- Follow up with patients or on-call staff as requested
Education
Certificate - Pharmacy Technician Certification
KLR Medical Certification Training School
Kokomo, IN02-2025
Broad Ripple High School -
Broad Ripple High School
06.2001
Skills
- Familiar with medical terminology and patient privacy regulations
- Self-Motivated
- Proficient in Microsoft Office
- Problem-solving
- Inventory control
- Customer service and engagement
- Work Planning and Prioritization
- Attention to detail
- Team management
- Goals and performance
- Billing
- Verbal and written communication
- KPI tracking
- Goal setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
Timeline
Assistant Store Manager
Torrid
08.2021 - 09.2024
Prior Authorization Representative
Cigna
06.2016 - 10.2021
Customer Service Representative
Stericycle
11.2012 - 02.2018
Broad Ripple High School -
Broad Ripple High School
Certificate - Pharmacy Technician Certification
KLR Medical Certification Training School
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