Jocelyn Wilson
Metamora
Summary
Dynamic Shift Lead in Training at Pizza Hut with proven expertise in productivity monitoring and staff development. Successfully trained and mentored teams, enhancing performance and maintaining high service standards. Adept at conflict management and daily reporting, ensuring operational efficiency and customer satisfaction. Committed to fostering a positive work environment and achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Shift Lead in Training
Pizza Hut
07.2024 - Current
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
CSR
Dominos
03.2023 - 09.2025
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
CSR
Mr Fudge Confectionery
05.2020 - 10.2020
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Franklin County High School
Brookville, IN05-2026
Skills
- Productivity monitoring
- Production leadership
- Crew coordination
- Conflict management
- Workplace safety
- Relationship management
- Staff development
- Employee training
- Team motivation
- Shift leadership
- Daily reporting
- Staff onboarding
Timeline
Shift Lead in Training
Pizza Hut
07.2024 - Current
CSR
Dominos
03.2023 - 09.2025
CSR
Mr Fudge Confectionery
05.2020 - 10.2020
High School Diploma -
Franklin County High School
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