Jodhir Ghosh
Alappuzha
Summary
Dynamic professional with extensive experience in store management and operational analysis. Expertise in leading teams to optimize store performance and improve customer satisfaction while maintaining strict compliance with safety regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Kerala kaumudi
Kollam
12.2023 - Current
- Manage daily store operations to ensure smooth workflow and customer satisfaction.
- Monitoring inventory levels and coordinate restocking processes effectively.
- Ensure compliance with company policies and safety regulations consistently.
- Managing inventory tracking and physical inventory counts to minimize loss.
- Reconcile cash and made bank deposits to facilitate opening and closing duties.
- Create weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Analyzes sales data to identify trends and adjust strategies accordingly.
Operational Analyst
Allianz Partners
New Delhi
12.2017 - 10.2023
- Analyzed operational data to identify process improvements and enhance efficiency.
- Supported project management initiatives by coordinating tasks and timelines effectively.
- Assisted in training new analysts on tools and best practices within the team.
- Monitored key performance indicators to ensure compliance with organizational standards.
- Collaborated with IT personnel to ensure that technical solutions are aligned with operational goals.
- Monitored vendor performance against established SLAs.
- Assisted in the development of policies and procedures related to operations management activities.
- Facilitated meetings between stakeholders to discuss requirements, objectives, timelines, and deliverables.
- Maintained an up-to-date knowledge of regulatory changes relevant to the industry sector.
Customer Service Representative
Bata India
New Delhi
01.2016 - 02.2017
- Assisted customers with product inquiries and recommendations.
- Resolved customer complaints efficiently and professionally.
- Maintained store appearance and organized merchandise displays.
- Handled inventory management tasks as needed to support operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant
Passport Seva Kendra
Kollam
10.2013 - 04.2015
- Managed appointment scheduling for passport application processing.
- Supported team in resolving customer inquiries efficiently.
- Organized files and maintained office supplies inventory.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
MBA - HR and Finance
M G University
Kottayam05.2013
BBA - Business Administration
MG University
Kottayam04.2010
Kerala Board
Kayamkulam01.2006
Secondary -
CBSE
New Delhi01.2004
Skills
- Inventory management
- Customer relationship management
- Staff training
- Visual merchandising
- Cash handling
- Operations analysis
Certification
- IOSH
- MS Office
- Indian Driving License
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Malayalam
Native
Native
Personal Details
- Address : Sreemangalam, Kayamkulam,Alappuzha, Kerala-690502
- Passport No: C6900824
- Marital status: married
- Date of birth: 05/12/1987
References
References available upon request.
Timeline
Store Manager
Kerala kaumudi
12.2023 - Current
Operational Analyst
Allianz Partners
12.2017 - 10.2023
Customer Service Representative
Bata India
01.2016 - 02.2017
Administrative Assistant
Passport Seva Kendra
10.2013 - 04.2015
MBA - HR and Finance
M G University
BBA - Business Administration
MG University
Kerala Board
Secondary -
CBSE