Jodi L Lengacher
Plainville
Summary
I enjoy working with others as well as the public/customers! I am very detailed oriented and great organization skills. I thrive Doing what I’m great at and would love to contribute my skills as well as learn new things!
Overview
13
13
years of professional experience
1999
1999
years of post-secondary education
Work History
Dispatch
Midwest truck lines
Odon
10.2025 - Current
- Communicated effectively with dispatch team regarding any changes in route or schedule.
- Communicated effectively with dispatch team regarding delivery schedules and traffic conditions.
- Reported any incidents or traffic violations to dispatch personnel immediately upon occurrence.
- Coordinated daily schedules for drivers and transport routes.
- Communicated with drivers to provide real-time updates and instructions.
- Managed incoming calls to prioritize urgent service requests effectively.
- Utilized dispatch software to track vehicle locations and status updates.
- Collaborated with team members to ensure timely deliveries and pickups.
- Resolved customer inquiries regarding service issues and delays promptly.
- Documented incidents and maintained accurate records of dispatch activities.
- Assisted in training new dispatch staff on procedures and systems.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Addressed questions, problems or requests for service or equipment.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
Skilled preloader
UPS
Huntingburg
10.2024 - 10.2025
- Loaded packages onto delivery vehicles for efficient transport.
- Sorted packages by destination to streamline loading process.
- Inspected packages for damage before loading onto trucks.
Clerk
USPS
Oakland City
10.2012 - 02.2022
- Opening post office, distribution of the mail to the carriers (which requires some memorizing of address to the routes), when post master is not there i am in charge and manage the carriers and post office, Customer service selling stamps and shipping packages, computer work and run reports, closing of the post office and the end of day operations.
- Processed incoming and outgoing mail efficiently and accurately.
- Sorted packages and letters by size and destination for delivery.
- Operated postal equipment to assist with mailing operations.
- Assisted customers with shipping inquiries and service options.
- Maintained inventory of shipping supplies and organized storage areas.
- Collaborated with team members to improve workflow efficiency.
- Trained new clerks on postal procedures and customer service standards.
- Resolved customer complaints with professionalism and courtesy.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained inventory levels of office supplies and equipment as needed.
- Created memos, letters, emails, reports, presentations as requested by management.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Prepared deposits according to established procedures.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Entered data into computer systems accurately and efficiently.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Trained staff members to perform work activities and use computer applications.
- Copied, sorted and filed records of office activities and business transactions.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
Education
2 Years of College or a Technical or Vocational School - cosmotology
Vincennes Beauty College
Vincennes, IN 08.2000 - 02.2002
North Daviess Jr Sr High School
Elnora, INSkills
- Manage the post office every saturday and any additional days the postmaster is not present Decision making, running reports to ensure everything is done properly Investigating problems for customers and finding the best solutions!
- Record keeping
- Route planning
- Customer relationship management
- Data entry
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Task prioritization
- Staff training
- Dispatch operations
- Dispatch coordination
- Computer-based dispatch systems
- Dispatch recordkeeping
- Load dispatching
- Scheduling and dispatching
Additional Information
I am adaptable and quick learner and eager to please! I care about those I work with and will be very dependable! I will work hard and hope to find a career closer to home and one that I enjoy.
References
- Julie Hatchett, explosives handler, Crane Army, 633 E Highway 57, Elnora, IN, 47529, (812) 257-4236, 22
- Jennifer Sparks, RN, Jasper Hospital, 112 E Cooper St., Odon, IN, 47562, (812) 486-6565, 4
- Kelsey Hedge, 1058 N Sandy Hook Rd., Paoli, IN, 47454, (812) 653-7887, 10
- Miranda Hert, 4738 S 125 W, Washington, IN, 47501, (812) 698-1680, 5
Timeline
Dispatch
Midwest truck lines
10.2025 - Current
Skilled preloader
UPS
10.2024 - 10.2025
Clerk
USPS
10.2012 - 02.2022
2 Years of College or a Technical or Vocational School - cosmotology
Vincennes Beauty College
08.2000 - 02.2002
North Daviess Jr Sr High School