Jodie Lane
Indianapolis
Summary
Dedicated customer service professional with strong conflict resolution and active listening skills. Committed to ensuring safety compliance and fostering positive relationships to enhance customer satisfaction. Adaptable professional with a versatile background in fast-paced environments. Known for strong attention to detail and commitment to safety compliance, contributing to high-quality service delivery and enhanced team collaboration.
Overview
20
20
years of professional experience
Work History
waitress
The Corner Bar
Indianapolis
03.2024 - Current
- Provided excellent customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of tables and dining areas.
- Took and processed orders accurately using POS system.
- Managed customer inquiries and resolved complaints efficiently and professionally.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Participated in team meetings to discuss new menu items or changes in policy.
- Assisted other wait staff members in times of heavy customer traffic.
Mail Processing Clerk
United States Postal Service, USPS
Bloomington
07.2005 - 09.2023
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Delivered mail to residents and business within assigned area.
- Routed all classes of mail in sequence of delivery along established route.
- Obtained receipts for registered and certain insured mail.
- Monitored and enforced compliance with postal regulations and company policies.
- Implemented mail tracking systems to ensure accountability and efficient processing.
- Inputted data into a spreadsheet program to record information about each shipment.
- Operated automated mail processing equipment efficiently.
- Monitored equipment performance and reported issues promptly.
- Ensured compliance with postal regulations during processing.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Tracked orders from customers using online tracking systems.
- Trained new mailroom staff on procedures and equipment use.
- Assisted with the development and implementation of mailroom policies and procedures.
- Managed inventory of mailing supplies, including envelopes, stamps, and packaging materials.
Education
Certified Nurse's Assistant - Healthcare Field
Blue River Career Center
Shelbyville, IN01-2025
High School Diploma -
Eminence High School
Eminence, Indiana05-1999
Skills
- Customer service
- Data entry
- Equipment operation
- Safety compliance
- Conflict resolution
- Complex Problem-solving
- Active listening
- Reliability and punctuality
- Attention to detail
Timeline
waitress
The Corner Bar
03.2024 - Current
Mail Processing Clerk
United States Postal Service, USPS
07.2005 - 09.2023
Certified Nurse's Assistant - Healthcare Field
Blue River Career Center
High School Diploma -
Eminence High School