Jody Holton
Milan
Summary
Dynamic food and beverage leader with a proven track record at HPH Hospitality, excelling in customer service and team leadership. Spearheaded innovative menu concepts and enhanced guest experiences, while effectively managing budgets and reducing waste. Committed to fostering a collaborative environment and driving staff development initiatives for exceptional service delivery.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bob Evans Restaurant
Aurora, IN
04.2024 - Current
- Assisted in managing daily restaurant operations to ensure efficient service delivery.
- Coordinated staff schedules to optimize labor and meet customer demands.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Monitored inventory levels and placed orders to maintain stock availability without excess waste.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Ensured compliance with health and safety regulations, maintaining a safe dining environment for guests and staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
General Manager
Lil Charlies
Batesville, IN
07.2022 - 04.2024
- Oversaw daily operations to ensure smooth workflow and high service quality.
- Managed staff schedules, optimizing labor efficiency while maintaining service standards.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Developed training programs for new employees, enhancing onboarding experience and retention rates.
- Fostered a positive team environment, promoting collaboration and employee engagement initiatives.
- Established relationships with suppliers, negotiating favorable terms to enhance product offerings.
Director of Food and Beverage
HPH Hospitality
Batesville, IN
11.2018 - 06.2022
- Led food and beverage operations, ensuring exceptional service and guest satisfaction.
- Developed and implemented innovative menu concepts to enhance dining experience.
- Trained and mentored staff on best practices in service standards and compliance regulations.
- Collaborated with marketing teams to create promotional campaigns for special events and seasonal menus.
- Oversaw inventory management systems, ensuring accurate stock levels and reducing waste.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
Education
High School Diploma -
South Dearborn
Aurora, IN01-1996
High School Diploma -
South Dearborn
Aurora, IN01-1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Staff management
Timeline
Assistant Manager
Bob Evans Restaurant
04.2024 - Current
General Manager
Lil Charlies
07.2022 - 04.2024
Director of Food and Beverage
HPH Hospitality
11.2018 - 06.2022
High School Diploma -
South Dearborn
High School Diploma -
South Dearborn