JOE GEORGE
Sales/Business Leader
Mumbai,MH
Summary
As an organized team leader, I excel at building positive rapport, inspiring trust, and guiding teams towards the achievement of organizational goals. With a strong ability to facilitate collaboration across departments, I work seamlessly with co-management and top-level leadership to drive success. Additionally, my skills as an excellent trainer and mentor empower individuals within the team to reach their full potential.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Team Leader - Sales, Growth, Expansion
Dezy/Abita Innovations plc
04.2022 - 10.2024
- Led a team of BDS doctors, Sales Managers, and Relationship Managers, coaching them to achieve organizational goals in selling dental implants, aligners, and general dentistry.
- Developed expertise in dental healthcare through regular training, enhancing my understanding of processes and patient needs.
- Played a key role in driving city growth by 6X in just three months.
- Managed team performance using in-house CRM, tracked doctor movements, and ensured SLAs were met.
- Conducted weekly and monthly training sessions for underperforming team members and monitored their progress.
- Collaborated with internal stakeholders (Finance, Tech, Zonal Teams, Orthodontists, Implantologists) to ensure SOP adherence.
- Guided city team to meet individual and team targets, contributing significantly to city revenue with a peak performance of 4M for two consecutive months.
- Gained valuable insights into startup culture, balancing challenges with rewards.
- Took on additional responsibilities, managing the Relationship Team to enhance customer experience post-conversion.
- Led and supervised the city team in executing successful BTL activities across Mumbai co-working office spaces.
Team Leader
Klpta Business Solutions Pvt. Ltd./Micro Orbit
08.2021 - 02.2022
- Reported to the Process Manager and VP on daily/monthly team performance against targets.
- Managed an outbound call center dialing Canada, focused on selling and upselling telecom products for the largest telecom provider in Canada.
- Led team training, daily briefings, call quality analysis, attrition management, and client communication.
- Oversaw verification of agent sales, contributing to upselling targets.
- Submitted daily, weekly, and monthly performance reports.
- Collaborated with the Data Research team to enhance lead generation by providing process insights for better calling data.
Student Guidance Manager
Shaw Academy
10.2020 - 08.2021
- Engage in detailed conversations with students and potential students worldwide.
- Convert free trials into paid and membership-based subscriptions.
- Analyze student interests from CRM data and pitch relevant courses with benefits.
- Retain students requesting cancellations by offering discounts and additional benefits.
- Utilize CRMs like ZenDesk, Freshdesk, and Freshworks to manage tasks.
- Maintain consistent individual performance.
- Handle irate students, guide them toward new courses, and focus on retention and upselling.
Sales Group Leader
Vistas Global
04.2019 - 02.2020
- Serve as Sales Group Leader for Vodafone Qatar, managing a team focused on consulting and selling Vodafone GigaHome products, including Mobile Broadband, 5G, and Fiber services.
- Develop a deep understanding of Qatar's customer demographics and geographic landscape.
- Conduct daily, monthly, quarterly, and annual performance reviews for team and individual members.
- Assign sales leads to team members and provide necessary guidance and support to close deals effectively.
- Thrive in a high-pressure work environment, tackling new challenges daily to stay motivated and achieve better results.
Sales/ Account Manager- CFD Trading Broker
E-Pacific Services PLC
10.2017 - 02.2019
- Persuade global clients to invest and trade in Global Foreign Exchange CFD markets, including commodities, stocks, indices, bonds, and ETFs.
- Initiate FX and CFD sales through phone calls, LiveChat, and face-to-face interactions, engaging clients across various communication channels.
- Convert warm leads into active trading clients and reactivate inactive clients to drive revenue growth.
- Educate clients on using trading platforms, systems, and a wide range of financial products, enhancing their experience and engagement.
- Assist in organizing and conducting seminars, webinars, and client events to promote services and expand the client base.
- Represent two major brokers, TRADE.com and FINQ.com, licensed under CySec regulations, ensuring compliance and trust.
- Persuade clients to make initial deposits ranging from $100 to $25,000, tailoring recommendations based on their experience and financial capacity.
- Engage with clients across diverse regions, including Africa, Europe, the Middle East, and Southeast Asia, understanding regional market dynamics.
- Participate in international company seminars, such as client events in Kuala Lumpur, Malaysia, to network and expand the client base.
Customer Relation Advisor
Tech Mahindra Business Service Ltd
05.2016 - 11.2016
- Handle inbound customer queries for Vodafone Australia, focusing on plan and handset upgrades.
- Contribute to team sales targets by promoting and upselling products, including plans, handsets, insurances, and new connections.
- Adhere to quality and compliance policies while delivering an exceptional customer service experience.
- Maintain consistently high customer satisfaction scores throughout the month.
- Successfully completed induction and training programs with top scores across the center.
- Interact with multicultural customers from diverse regions across Australia.
- Resolve customer issues efficiently, ensuring quick and satisfactory resolutions.
- Provide tailored recommendations to meet individual customer needs and preferences.
- Maintain accurate records of customer interactions and sales in CRM systems.
- Collaborate with team members to achieve shared goals and improve overall performance.
- Stay updated on product offerings, promotions, and market trends to provide accurate information.
- Handle complex customer queries with professionalism and empathy.
- Contribute to process improvements by sharing insights and feedback from customer interactions.
Branch Manager/In-Charge
Wall Street Exchange Center LLC
02.2013 - 12.2015
- Served as Branch In Charge/Manager for Branch Operations and Sales, overseeing daily operations and driving sales performance.
- Managed the purchase and sale of foreign currency (wholesale and retail) and facilitated global money transfers, including corporate and retail transactions.
- Administered services for WPS (Wages Protection System), Western Union, Instant Cash, and Global Bank remittances.
- Ensured timely service delivery to corporate clients while maintaining strong personal relationships with key clients.
- Collaborated with various departments, including IT, Compliance, Admin, Sales, Paytime (WPS), and Instant Cash, to ensure smooth operations.
- Expert in WPS solutions, ensuring compliance with the UAE Labor Ministry and Central Bank regulations.
- In-depth knowledge of AML (Anti-Money Laundering) and KYC (Know Your Customer) processes to ensure regulatory compliance.
- Actively participated in both internal and external audits, ensuring 100% adherence to policies and regulations.
- Managed branch sales targets, ensuring achievement of both operational and financial goals.
- Trained and mentored branch staff to ensure high-quality customer service and efficient operation.
- Monitored and optimized branch operations, ensuring maximum efficiency and minimizing errors.
- Handled escalated customer issues with professionalism, ensuring quick resolution and satisfaction.
- Contributed to strategic initiatives for business growth, identifying new opportunities and areas for improvement.
- Ensured compliance with all local and international financial regulations, mitigating risk to the branch and company.
Branch Manager
Emirates International Exchange
02.2010 - 01.2013
- Served as Branch Manager for Branch Operations and Sales, overseeing day-to-day activities and ensuring smooth operations.
- Strong knowledge of global remittances, including Bank, Western Union, and other third-party providers.
- Managed routine branch operations, including the purchase and sale of foreign currency, money transfers, WUBS (Western Union Business Solutions), and WPS (Wages Protection System) solutions.
- Coordinated with the IT Department for the installation of hardware and software updates, ensuring seamless branch operations.
- In-depth understanding of AML (Anti-Money Laundering) policies, with completion of in-house training programs and FERG (Foreign Exchange and Remittances Group) training.
- Well-versed in WPS (Wages Protection System), ensuring compliance with the UAE Labor Ministry and Central Bank regulations.
- Actively coordinated with the corporate office to resolve customer queries and complaints efficiently.
- Prepared and submitted daily, monthly, and quarterly business reports, along with business improvement and continuity plans and accompanying presentations.
- Monitored branch performance against KPIs and sales targets, driving team efforts to achieve goals.
- Led the training and development of branch staff to ensure high service standards and regulatory compliance.
- Ensured compliance with all financial regulations and mitigated risks to the branch through regular audits and checks.
- Managed customer relationships, ensuring prompt resolution of issues and maintaining a high level of satisfaction.
- Implemented process improvements based on customer feedback and business performance analysis.
Education
HSC - Science
St.Xaviers Junior College
Mumbai, Maharashtra 03.1995 - 04.1997
SSC - School Level
BPES
Mumbai, Maharashtra 04.1994 - 04.1995
Diploma Engineering - Computer Science and Technology
State Board of Technical Education
Chennai, Tamil Nadu 03.1997 - 04.2000
Skills
Excel
MS Office
Customer Service
Sales
Marketing
Communication skills
Business development
Negotiation
Computer skills
AS400
Symex
Freshworks
Zendesk
B2B sales
Cold calling
CRM software
Salesforce
Team management
Siebel
Certification
AS 400, 02/01/13, Present
Personal Information
Date of Birth: 09/22/79
Industries
- Banking & Finance
- Call Center
- Customer Service
- Dental
- Healthcare
- Retail
- Sales
Cooking, Learning and Travelling.
I love to cook, would have been a chef had I realized my passion early in my career.
Always open to learning new stuff from anyone that is tech related.
Travelling to virgin unexplored territories is another interest area.
Timeline
Team Leader - Sales, Growth, Expansion
Dezy/Abita Innovations plc
04.2022 - 10.2024
Team Leader
Klpta Business Solutions Pvt. Ltd./Micro Orbit
08.2021 - 02.2022
Student Guidance Manager
Shaw Academy
10.2020 - 08.2021
Sales Group Leader
Vistas Global
04.2019 - 02.2020
Sales/ Account Manager- CFD Trading Broker
E-Pacific Services PLC
10.2017 - 02.2019
Customer Relation Advisor
Tech Mahindra Business Service Ltd
05.2016 - 11.2016
Branch Manager/In-Charge
Wall Street Exchange Center LLC
02.2013 - 12.2015
Branch Manager
Emirates International Exchange
02.2010 - 01.2013
Diploma Engineering - Computer Science and Technology
State Board of Technical Education
03.1997 - 04.2000
HSC - Science
St.Xaviers Junior College
03.1995 - 04.1997
SSC - School Level
BPES
04.1994 - 04.1995