Relationship-centered and loyal healthcare operations leader with over 20 years of experience. Proven expertise in managing stakeholder relationships, leading teams, leveraging data analytics, and implementing collaborative care strategies. I believe my skill sets align with the Director of Consumer Experience role and I look forward to the opportunity to interview.
Work History
Director, Regional Physician Operations
4 Years 6 Months
Ascension St. Vincent Indianapolis Hospital | 02.2022 - Current
Oversee operational leadership for various physician practice groups to enhance service delivery and operational effectiveness.
Contractual business owner for 250 provider FTE; ensuring compliance with contractual obligations across five Ascension ministries.
Engaged with physician dyad leaders and C-suite executives to foster alignment and support operational needs.
Management of staffing/FTE to maximize resource allocation and uphold financial stability.
Oversee complex HR management through all employment and performance phases.
Always maintain a keen focus on direct report relationships through collaboration, regular communication, setting goals, and conducting performance evaluations.
Clinical Informatics Specialist
4 Years 7 Months
Ascension - St. Vincent Hospital Indianapolis | 07.2017 - 02.2022
Built and maintained collaborative relationships among diverse end-user groups, including nursing providers and executive leadership.
Supported the initial phase of the nursing documentation transformation project aimed at standardizing EMR intake processes for adults and pediatrics.
Assisted in the rollout of the eUnity mobile application alongside the Sunrise mobile application.
Facilitated the creation and execution of internal vetting councils for ongoing reviews and approvals of technology enhancements across multiple specialties.
Guided new informatics associates as their preceptor lead.
Provided continuous EHR support and education for all clinician categories.
Cardiovascular Service Line Quality Consultant
1 Year 11 Months
Ascension - St. Vincent Hospital Indianapolis | 08.2015 - 07.2017
Practice Administrator, Neurology and Physical Medicine & Rehabilitation
5 Months
Indiana University Health Physicians | 03.2015 - 08.2015
Supervisor, Cardiopulmonary Rehabilitation
4 Years 5 Months
Indiana University Health West Hospital | 10.2010 - 03.2015
Regional Director of Hotel Operations and Food & Beverage Operations at Hilton International Franchise GroupRegional Director of Hotel Operations and Food & Beverage Operations at Hilton International Franchise Group