Glady Domi Kharmawlong
Goa
Summary
Skilled hotel management professional offers skills in team leadership and guest relations. Dedicated to satisfying guests with prompt, professional service from friendly and knowledgeable team members. Strengths include managing operations, maintaining records and achieving property objectives.
Overview
4
4
years of professional experience
Work History
Assistant
ZUARI CLINIC
MAPUSA GOA
01.2025 - 11.2025
- Assisted in scheduling patient appointments and managing clinic calendars.
- Coordinated communication between medical staff and patients effectively.
- Processed patient intake forms and maintained confidential health records.
- Collaborated with healthcare providers to facilitate smooth patient care transitions.
Reservation Executive
SSK Solitaire Hotel and Banquets
Mumbai Naka, Tidke Colony
02.2024 - 11.2024
- Compiled reports on reservation activity for senior management.
- Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
- Coordinated with housekeeping and maintenance for guest needs.
- Implemented company selling strategy in reservations systems.
- Ensured a polished reception for guests.
- Monitored inventory to prevent overbooking.
- Adjusted selling strategies to maximize revenue and occupancy.
Front Office Supervisor
The Den
Whitefield
11.2023 - 01.2024
- Checking VIP status and update for the same
- Assisted associated departments with clerical and administrative support.
- Assisted in reception team issues regarding employee relations and performance concerns.
- Checking mails (Replying and slotting)
- Scheduled workers and allocated resources for routine office operations and special projects.
Front Office Associate
Novotel Goa Dona Sylvia Hotel and Resort Spa
Cavelossim
11.2022 - 10.2023
- Greet guests with a warm smile upon arrival, making them feel special and appreciated from the very first moment!
- Efficiently handle and direct incoming calls for streamlined communication.
- Deliver precise information in person, over the phone, and via email.
- Organize and distribute daily mail and deliveries.
- Oversee the check-in and check-out process for guests.
- Address guest complaints and inquiries effectively.
Front office associate
Strike Casino By Big Daddy
Bambolim
05.2022 - 11.2022
- Assisted in managing room inventory, avoiding overbooking and optimizing occupancy rates.
- Responded to incoming requests for information or forwarded to appropriate individual.
Sale Executive
Business Solution Pvt Ltd
Navelim
08.2021 - 05.2022
- Work as a Sale Executive for the UK company
- Successfully built and maintained relationships with key customers, increasing customer loyalty and satisfaction
- Developed a thorough understanding of company products and services to easily explain and answer customers inquiries
- Consistently met and exceeded sales target and quotes
Education
BBA -
Manipal University
Jaipur01.2025
MBBS - 4th yrs drop out
Uzhhorod National Medical University
Ukraine12.2020
Higher Secondary School - Science (PCB)
Risa Higher Secondary School
03.2016
Skills
- Multitasking Skills
- Customer Service
- Problem-solving abilities
- Guest conflict management
- Exceptional communication
Languages
- English
- Hindi
- Khasi
- Ukrainian
- Spanish
Personal Information
Date of Birth: January 19, 1998
Hobbies and Interests
- Making Music- Dive into the joy of reading.
- Capture stunning moments through photography.
- Share your thoughts and experiences with blog writing.
- Explore new horizons through travel.
Timeline
Assistant
ZUARI CLINIC
01.2025 - 11.2025
Reservation Executive
SSK Solitaire Hotel and Banquets
02.2024 - 11.2024
Front Office Supervisor
The Den
11.2023 - 01.2024
Front Office Associate
Novotel Goa Dona Sylvia Hotel and Resort Spa
11.2022 - 10.2023
Front office associate
Strike Casino By Big Daddy
05.2022 - 11.2022
Sale Executive
Business Solution Pvt Ltd
08.2021 - 05.2022
BBA -
Manipal University
MBBS - 4th yrs drop out
Uzhhorod National Medical University
Higher Secondary School - Science (PCB)
Risa Higher Secondary School