Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
Timeline
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JOEL BASAVANT

JOEL BASAVANT

Mumbai

Summary

Hospitality professional with two years of experience in hotel front desk operations, focused on delivering exceptional guest service and building brand loyalty. Skilled in managing reservations and enhancing customer satisfaction through effective communication and problem-solving. Demonstrated ability to handle financial transactions and auditing tasks with accuracy and efficiency. Committed to creating memorable guest experiences and contributing to team success through a friendly and decisive approach.

Overview

2
2
years of professional experience

Work History

Front Office Associate

Moxy Hotel
Mumbai
08.2024 - 05.2025
  • Contributed to pre-opening efforts at Moxy Mumbai, establishing Front Desk SOPs and procedures.
  • Managed cash and credit transactions for guest payments, ensuring accuracy and efficiency.
  • Facilitated guest satisfaction initiatives to foster brand loyalty and retention.
  • Addressed reservation-related inquiries, providing prompt assistance to guests.
  • Ensured adherence to company policies regarding guest services for operational integrity.
  • Performed Night Auditor duties, accurately tallying reports and revenue figures for financial accuracy.

Guest Service Officer

Grand Hyatt Mumbai
Mumbai
07.2022 - 09.2023
  • Managed front desk operations at Grand Hyatt Mumbai with 660-room capacity.
  • Ensured seamless guest experiences through effective cashiering and room control.
  • Generated revenue as a top up-seller within department, enhancing financial performance.
  • Collaborated with Guest Relations to promptly address guest requests and complaints.
  • Executed night audit reports to maintain accurate financial records.
  • Fulfilled concierge duties, addressing diverse guest inquiries and requests.
  • Facilitated large meetings and conventions, ensuring successful event execution.
  • Emphasized inter-departmental communication to promote teamwork and operational efficiency.

Process Executive

Cognizant
Mumbai
06.2021 - 01.2022
  • Processed over 350 loans with zero errors, enhancing overall efficiency.
  • Acquired comprehensive knowledge of mortgage fundamentals and complete loan cycle.
  • Collaborated with team members to achieve optimal results through effective communication.

Education

B.Sc. - Hospitality and Hotel Administration

Institute of Hotel Management Goa
Goa
12-2020

Skills

  • Front desk operations
  • Cash handling
  • Reservation management
  • Night audit procedures
  • Customer service
  • Revenue generation

Languages

  • German
  • Marathi
  • Hindi
  • English

Accomplishments

  • Twice Winner of Best Associate of the month during the tenure

Languages

English
First Language
English
Proficient (C2)
C2
German
Beginner
A1
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1

Timeline

Front Office Associate

Moxy Hotel
08.2024 - 05.2025

Guest Service Officer

Grand Hyatt Mumbai
07.2022 - 09.2023

Process Executive

Cognizant
06.2021 - 01.2022

B.Sc. - Hospitality and Hotel Administration

Institute of Hotel Management Goa

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JOEL BASAVANT