Joel Caleb
Bangalore
Summary
>Experience Customer Delight Executive with over 1 year of experience in Wakefit innovation. Reliable employee seeking transaction risk investigator position, Offering excellent communication and good judgment. Willingness to take on added responsibilities to meet team goals.
>Technical support with 1 year experience in Tesco. Dedicated Technical Support professional experienced in providing end-to-end assistance and support for the employee in hardware and software while guide our employees with good skill set and understanding the situation better for the better solution.
>Coustomer retention and sales with 1 year of experience with wayscape. Dynamic professional with strong experience in sales and customer retention. Skilled in analyzing customer needs, improving satisfaction, and driving repeat business. Recognized for exceeding sales targets, building client trust, and contributing to sustainable business growth.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Team Leader
Wayscape solution
Bengaluru
06.2023 - 09.2024
- Assisted team leader in coordinating daily project tasks and schedules.
- Facilitated communication between team members and management for project updates.
- Organized training sessions for new employees on company protocols and tools.
- Monitored team performance to ensure adherence to company standards and policies.
- Implemented feedback mechanisms to promote a positive team environment.
- Implemented changes based on feedback from senior management or customers.
Associate Technical Support Engineer
Tesco
Bengaluru
06.2022 - 04.2023
- Diagnosed software and hardware issues to identify effective solutions.
- Collaborated with teams to resolve complex technical problems promptly.
- Documented support interactions and solutions in ticketing system accurately.
- Conducted training sessions for new staff on support procedures and tools.
- Maintained knowledge of current products and technologies to enhance service quality.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CET Member
Wakefit
Bengaluru
06.2019 - 09.2020
- Actively listening to customers’ requests, confirming full understanding before addressing concerns.
- Worked with problematic customers to understand needs and provide excellent service.
- Delivered good quality of their concern to customer locations within specific timeframes.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving their issues under high pressure.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
B.com - Commerce
Rabindranath Tagore University
Bengaluru 06.2021 - 06.2023
Pre-University - Commerce
Cathedral Composite University
BangaloreSSLC -
Evershine High School
BangaloreSkills
- Team Member Development
- Directing team members
- Sales Expertise
- Inbound and Outbound calls
- Services standard compliance
- Team coordination
- Effective listening
- Collaborative teamwork
- Microsoft windows XP professional
- Microsoft Excel and PowerPoint
Languages
9/10, 9/10, 9/10, 9/10, 9/10
Skills
9/10, 7/10, 9/10, 8/10, 9/10
Languages
English
Advanced
C1
Tamil
Proficient
C2
Hindi
Intermediate
B1
Timeline
Assistant Team Leader
Wayscape solution
06.2023 - 09.2024
Associate Technical Support Engineer
Tesco
06.2022 - 04.2023
B.com - Commerce
Rabindranath Tagore University
06.2021 - 06.2023
CET Member
Wakefit
06.2019 - 09.2020
Pre-University - Commerce
Cathedral Composite University
SSLC -
Evershine High School