Joel Ellis

Dynamic Insurance Customer Service Representative with extensive experience at Liberty Mutual, adept at enhancing client satisfaction through effective complaint handling and education on insurance options. Proven track record in records management and attention to detail, successfully expediting claim resolutions and policy updates while maintaining professionalism in high-volume environments.

Professional with significant expertise in customer service within insurance industry. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Strong focus on collaboration and achieving results, adapting seamlessly to changing demands. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction. Reliable team player with excellent communication and problem-solving abilities.

• Achieved [Result] through effectively helping with [Task].
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Collaborated with team of [Number] in the development of [Project name].
• Documented and resolved [Issue] which led to [Results].

• Licensed Independent Adjuster - October 2024

I took the strategic approach of account rounding very seriously. I used it to focus on maximizing client relationships by ensuring they have comprehensive coverage across multiple products, ultimately enhancing agency profitability and client retention. I won multiple awards for leading PSA in account rounding for the year.