Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joel G

Banker
Chennai
Joel G

Summary

Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Clerk position. Ready to help team achieve company goals.

Overview

10
years of professional experience
6
years of post-secondary education

Work History

Tamilnad Mercantile Bank Ltd
Chennai

Bank Clerk
05.2013 - Current

Job overview

  • Prepared, sorted and distributed Type reports to appropriate branches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Processed customer transactions promptly, minimizing wait times.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Assisted with training of new tellers on policies and procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Calculated fees due, interest and change for customer transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with banking needs and inquiries.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Educated customers on online banking and mobile banking applications.
  • Generated monthly reports on customer activity and customer feedback.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Referred customers to other banking departments for specialized services.
  • Received loan and utility payments, sending funds to correct destinations.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Processed applications for new accounts.
  • Trained new hires on customer service policies and procedures.
  • Wrote and distributed customer correspondence.
  • Cross-sold credit cards, loans and other bank products.

Education

Alagappa Institute of Management
Karaikudi

Master Of Business Administration from Marketing And HR
07.2009 - 04.2011

University Overview

St Peters Engineering College
Chennai

Bachelor Of Engineering from Electrical, Electronics Engineering Technologies
07.2005 - 04.2009

University Overview

Skills

Consumer banking specialist

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Timeline

Bank Clerk
Tamilnad Mercantile Bank Ltd
05.2013 - Current
Alagappa Institute of Management
Master Of Business Administration from Marketing And HR
07.2009 - 04.2011
St Peters Engineering College
Bachelor Of Engineering from Electrical, Electronics Engineering Technologies
07.2005 - 04.2009
Joel GBanker