Summary
Overview
Work History
Education
Skills
Certification
Interests
PERSONAL PROJECTS
Timeline
Generic

JOEL JOSEPH

Customer Service Lead
Kottayam

Summary

Experienced in leading customer service operations in logistics, ensuring smooth coordination with clients, teams, and stakeholders. Skilled in managing shipments, resolving escalations, mentoring teams, and driving process improvements. Strong record in handling high-volume shipments, customs documentation, and on-time deliveries while ensuring compliance. Known for clear communication, proactive problem-solving, and building client trust.

Overview

4
4
years of professional experience
6
6
Certifications
3
3
Languages

Work History

Customer Service Lead

Right Logistics Pvt. Ltd
08.2024 - Current
  • Led customer service operations for international shipments, ensuring smooth coordination across clients, carriers, and internal teams.
  • Handled escalations and resolved complex customer issues with a focus on timely solutions and client satisfaction.
  • Oversaw shipment documentation, customs filing, and compliance with trade regulations to avoid delays.
  • Maintained strong client relationships through proactive communication, regular updates, and service reliability.
  • Coordinated with operations and transport teams to ensure on-time cargo movement and delivery.

Logistics Intern

Freight System (India) Pvt. Ltd
05.2023 - 06.2023
  • Assisted in tracking and monitoring of shipments to ensure timely delivery.
  • Organized and maintained inventory records for all incoming and outgoing shipments.
  • Coordinated with vendors to ensure efficient product deliveries.
  • Provided support to customers regarding order status inquiries.
  • Communicated with carriers regarding pickup and delivery schedules.
  • Checked items into computer system, printed labels and directed to storage locations.

Marketing Intern

Milma Dairy ERCMPU Ltd
12.2021 - 01.2022
  • Created and executed social media strategies to increase customer engagement.
  • Conducted customer surveys to gather feedback about products and services.
  • Assisted personnel with day-to-day marketing tasks and coordinating activities.
  • Researched competitors' marketing strategies and tactics.

Education

Masters in International Business - International Business

Dr. G.R. Damodaran College of Science
Coimbatore, Tamil Nadu
04.2024

Bachelor of Business Administration - Business Administration

Marian College Kuttikkanam
Kuttikkanam, Kerala
06.2022

Skills

  • Client Communication & Escalation Handling
  • Adaptability in Fast-Paced Environments
  • Shipment Coordination (Air, Sea)
  • Analytical skills
  • Proficient in MS Excel
  • Time Management & Multitasking

Certification

Supply Chain Logistics, Rutgers the State University of New Jersey

Interests

Event Organization & Coordination

Playing Basketball

Video Games

PERSONAL PROJECTS

  • A study on the effectiveness of stress management and wellness program on quality of work life among women employees in IT industry, cochin
  • A study on brand awareness at Milma diary with special reference to ERCMPU ltd.
  • A study on problems faced by freight forwarders with reference to general shipping & freight services, cochin.

Timeline

Customer Service Lead

Right Logistics Pvt. Ltd
08.2024 - Current

Logistics Intern

Freight System (India) Pvt. Ltd
05.2023 - 06.2023

Marketing Intern

Milma Dairy ERCMPU Ltd
12.2021 - 01.2022

Bachelor of Business Administration - Business Administration

Marian College Kuttikkanam

Masters in International Business - International Business

Dr. G.R. Damodaran College of Science

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JOEL JOSEPHCustomer Service Lead