Joel Kona

• Responsible for managing logistics of recruiting events and the application process for service delivery candidates.
• Conducts digital marketing and responsible for running sourcing channels, including facilitating recruitment events and monitoring job postings.
• Runs the day-of application steps; performs the initial screening and validation of applicants; facilitates the relevant assessments, such as digital voice assessment; conducts interview for selected candidates.
• Conveys interview decisions and final selection decisions to final round applicants.
• Responsible for providing the talent acquisition operations support team with all relevant information for tracking purposes, and ensuring all events and programs align with the vision and strategy that the Talent Acquisition Capability Manager manages.

Process Management :

• Overseeing the end-to-end application process for candidates applying for service delivery roles.
• Collaborating with hiring managers and HR teams to define job requirements and qualifications.
• Ensuring a streamlined and efficient application process, including job postings, resume screening, and candidate assessments.
• Providing timely updates and communication to candidates regarding their application status.
• Coordinating with internal and external stakeholders.

Offer Creation and Negotiation for External Candidates:

• Collaborating with hiring managers and HR teams to create competitive and compelling job offers for external candidates.
• Conducting salary research and market analysis to ensure offers are competitive and aligned with company policies.
• Negotiating job offers with candidates, addressing their questions and concerns, and working towards mutually beneficial agreements.

Employee Engagement for External and Internal Candidates:

• Developing and implementing strategies to enhance the engagement and experience of external and internal candidates throughout the recruitment process.
• Creating and delivering effective communication and engagement initiatives, such as personalized candidate communications and follow-ups.
• Providing a positive candidate experience by addressing inquiries, providing timely feedback, and ensuring a smooth transition from candidate to employee.

Stakeholder Management:

• Acting as a key point of contact and building strong relationships with internal and external stakeholders involved in the talent acquisition process.
• Collaborating with hiring managers, HR teams, and business leaders to understand their talent needs and align recruitment strategies accordingly.
• Managing stakeholder expectations, addressing concerns, and providing regular updates on recruitment initiatives.

Talent Acquisition Learning Website:

• Leading the creation and maintenance of a Talent Acquisition Learning website.(for FTE only)
• Developing and curating relevant content, resources, and training materials for recruiters.
• Ensuring the website provides valuable information on recruitment best practices, processes, and tools to enhance the capabilities of the talent acquisition team.

Providing Information for Tracking Purposes:

• Supplying the talent acquisition operations support team with accurate and relevant information related to recruitment activities.
• Ensuring all events, programs, and workflows are properly tracked and documented for reporting and analysis purposes.
• Collaborating with the operations team to improve data accuracy and integrity in recruitment systems.

Project Management (Hiring):

• Taking the lead in managing the gCare hiring process, which involves overseeing the entire Vertical hiring process from start to finish.
• Setting project timelines, milestones, and deliverables, and monitoring progress to ensure timely completion.
• Mitigating risks, troubleshooting issues, and resolving conflicts to ensure smooth project execution.
• Acting as a lead for a group of four individuals, providing guidance, support, and direction.
• Assigning tasks and responsibilities, monitoring work progress, and ensuring team members meet their objectives.

Supported Google operations center as a "Staffing specialist".

Complete ownership of a major project hiring for GCC.

Recruitment :
- Hire and fill positions for Sales, Service delivery and corporate services roles.
- Responsible in Hiring for back fill and new headcount for Customer support associate & sr associate roles.
- Perform end to end recruitment working with a team of 4.
- Recruiter screening: Conduct and assign the team members to conduct recruiter screenings for
candidates.
- Operations interview: Schedule interviews, send interview confirmations to the candidates, coordinate
interviews, follow up to fill feedback.

Candidate engagement:
- Complete ownership of the task of GUTS(Google unified ticketing system) queries.
- Help the candidates, both new hires and rehire with their queries, resolving their issues or queries within the SLA.

Stakeholder management:
- Manage multiple stakeholder at multiple levels & leadership roles.
- Coordinating with the clients and helping the major tasks by initiating and taking up mini projects.

Supported Google operations center as a "Staffing specialist".

Complete ownership of a major project hiring for GCC.

Recruitment :
- Hire and fill positions for Sales, Service delivery and corporate services roles.
- Responsible in Hiring for back fill and new headcount for Customer support associate & sr associate roles.
- Perform end to end recruitment working with a team of 4.
- Recruiter screening: Conduct and assign the team members to conduct recruiter screenings for
candidates.
- Operations interview: Schedule interviews, send interview confirmations to the candidates, coordinate
interviews, follow up to fill feedback.

Candidate engagement:
- Complete ownership of the task of GUTS(Google unified ticketing system) queries.
- Help the candidates, both new hires and rehire with their queries, resolving their issues or queries within the SLA.

Stakeholder management:
- Manage multiple stakeholder at multiple levels & leadership roles.
- Coordinating with the clients and helping the major tasks by initiating and taking up mini projects.