Summary
Overview
Work History
Education
Skills
Software
Timeline
GeneralManager

Joel K Yoyakkim

Manager - Sales & Operations
India,KL

Summary

  • Focused and decisive professional with comprehensive experience and knowledge in the Stone Industry.
  • Collaborative leader with an analytical approach to business planning and day-to-day operations.
  • Proficient and up to date with best practices, market trends and regulatory requirements.
  • Diligent in building and retaining professional relationships through persuasive brand imaging and attentive service.
  • Good reputation in maximizing sales, successfully completing projects and resolving problems to ensure best customer satisfaction.

Overview

3
3
years of post-secondary education
12
12
years of professional experience

Work History

Stone Consultant

Self-employeed
India and USA
01.2015 - Current
  • Experience of working with Architects, Designers, Builders, Fabricators and Manufacturers in residential and commercial projects.
  • Proven knowledge of natural and man-made stones such as granite, marble, quartzite, limestone, quartz, sintered, porcelain and solid surface.
  • Successfully assisted clients in choosing the right material and color, and finding the right suppliers and technicians.
  • Commended for working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Exceeded goals and expectations through effective task prioritization and great work ethic.
  • Developed and maintained courteous and effective working relationships.

Operations Manager

Allstate Fabrication
New York
09.2015 - 02.2017
  • Started with Allstate Fabrication as the Production Supervisor in charge of overseeing the fabrication process and ensuring quality of the end product.
  • Developed and launched the successful loss-prevention program by maximizing material utilization, reducing damage and controlling theft.
  • Promoted as the Operations Manager in charge of Work flow, Production and Installation, Inventory and Warehouse Management, and Scheduling and Logistics.
  • Organized workshops and training camps to educate team members on best practices to optimize productivity.
  • Redesigned the work flow and structure for better outputs.
  • Implemented better system and introduced new technology and software such as LT55 templating, Slabsmith , Vein match, BACA Robotics etc to maximise production and obtain better results.
  • Appraised inventory levels everyday and ordered new merchandise to keep quantities well-stocked.
  • Developed a better working culture and environment to keep employees happy and loyal.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Worked directly with management, office and sales teams to brainstorm, discuss strategy and mitigate issues.

General Manager - Sales and Operations

Allstate Fabrication
, New York
02.2017 - 08.2019
  • Appointed as the General Manager responsible for Sales and Marketing, Inventory and Purchase, Production and Installation. Accounts and Finance, and Customer and Vendor Relationships.
  • Managed team of employees in various departments, overseeing hiring, training, and professional growth of employees. Developed and maintained courteous and effective working relationships.
  • Led projects and analyzed data to identify opportunities for improvement. Used coordination and planning skills to achieve results according to schedule.
  • Devoted special emphasis to punctuality and worked flexible hours, consistently arriving to work ready to start immediately.
  • Launched the successful 'Vanity Program' to utilize remnants and increase sales.
  • Launched and Developed Commercial Projects Program resulted in prestigious partnership with various builders and projects.
  • Drove operations from a 3500 Sq ft - mostly hand labor shop to a 70000 Sq ft fully automated facility.
  • Worked closely and developed valuable relationships with Vendors like Cosentino, Cambria, Caesarstone, LG and more.
  • Brought in numerous valuable customers and and maintained great relationships with them in a friendly and efficient manner following outlined steps of service.

Business Promoter

Worth Inc
India
09.2019 - Current
  • Assisted and Promoted an Indian Quartz manufacturer to launch new product and develop the right strategies.
  • Identified objectives, needs and challenges by working closely with the client.
  • Provided solution-oriented strategies by observing the sales, collecting surveys and analyzing the consumer feedback.
  • Implemented long-term growth initiatives by developing the appropriate and required strategies.
  • Tracked and analyzed reports to determine needed improvements.
  • Drove traffic to the client's business by increasing brand awareness, developing marketing collateral and implementing promotional plans.
  • Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Worked in the Food and Hospitality industry as a business promoter and consultant. Co founded a fast casual food business and cloud kitchen.

Education

Bachelor of Technology -

Satyabama University
Chennai, India
09.2010 - 03.2014

Skills

Stone Knowledge

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Software

MS Office

AlphaCAM

CNC Programming

Quickbooks Pro

Timeline

Business Promoter

Worth Inc
09.2019 - Current

General Manager - Sales and Operations

Allstate Fabrication
02.2017 - 08.2019

Operations Manager

Allstate Fabrication
09.2015 - 02.2017

Stone Consultant

Self-employeed
01.2015 - Current

Bachelor of Technology -

Satyabama University
09.2010 - 03.2014

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Joel K YoyakkimManager - Sales & Operations