MS Office
Joel K Yoyakkim
Manager - Sales & Operations
India,KL
Summary
- Focused and decisive professional with comprehensive experience and knowledge in the Stone Industry.
- Collaborative leader with an analytical approach to business planning and day-to-day operations.
- Proficient and up to date with best practices, market trends and regulatory requirements.
- Diligent in building and retaining professional relationships through persuasive brand imaging and attentive service.
- Good reputation in maximizing sales, successfully completing projects and resolving problems to ensure best customer satisfaction.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Stone Consultant
Self-employeed
India and USA
01.2015 - Current
- Experience of working with Architects, Designers, Builders, Fabricators and Manufacturers in residential and commercial projects.
- Proven knowledge of natural and man-made stones such as granite, marble, quartzite, limestone, quartz, sintered, porcelain and solid surface.
- Successfully assisted clients in choosing the right material and color, and finding the right suppliers and technicians.
- Commended for working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Exceeded goals and expectations through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
Operations Manager
Allstate Fabrication
New York
09.2015 - 02.2017
- Started with Allstate Fabrication as the Production Supervisor in charge of overseeing the fabrication process and ensuring quality of the end product.
- Developed and launched the successful loss-prevention program by maximizing material utilization, reducing damage and controlling theft.
- Promoted as the Operations Manager in charge of Work flow, Production and Installation, Inventory and Warehouse Management, and Scheduling and Logistics.
- Organized workshops and training camps to educate team members on best practices to optimize productivity.
- Redesigned the work flow and structure for better outputs.
- Implemented better system and introduced new technology and software such as LT55 templating, Slabsmith , Vein match, BACA Robotics etc to maximise production and obtain better results.
- Appraised inventory levels everyday and ordered new merchandise to keep quantities well-stocked.
- Developed a better working culture and environment to keep employees happy and loyal.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Worked directly with management, office and sales teams to brainstorm, discuss strategy and mitigate issues.
General Manager - Sales and Operations
Allstate Fabrication
, New York
02.2017 - 08.2019
- Appointed as the General Manager responsible for Sales and Marketing, Inventory and Purchase, Production and Installation. Accounts and Finance, and Customer and Vendor Relationships.
- Managed team of employees in various departments, overseeing hiring, training, and professional growth of employees. Developed and maintained courteous and effective working relationships.
- Led projects and analyzed data to identify opportunities for improvement. Used coordination and planning skills to achieve results according to schedule.
- Devoted special emphasis to punctuality and worked flexible hours, consistently arriving to work ready to start immediately.
- Launched the successful 'Vanity Program' to utilize remnants and increase sales.
- Launched and Developed Commercial Projects Program resulted in prestigious partnership with various builders and projects.
- Drove operations from a 3500 Sq ft - mostly hand labor shop to a 70000 Sq ft fully automated facility.
- Worked closely and developed valuable relationships with Vendors like Cosentino, Cambria, Caesarstone, LG and more.
- Brought in numerous valuable customers and and maintained great relationships with them in a friendly and efficient manner following outlined steps of service.
Business Promoter
Worth Inc
India
09.2019 - Current
- Assisted and Promoted an Indian Quartz manufacturer to launch new product and develop the right strategies.
- Identified objectives, needs and challenges by working closely with the client.
- Provided solution-oriented strategies by observing the sales, collecting surveys and analyzing the consumer feedback.
- Implemented long-term growth initiatives by developing the appropriate and required strategies.
- Tracked and analyzed reports to determine needed improvements.
- Drove traffic to the client's business by increasing brand awareness, developing marketing collateral and implementing promotional plans.
- Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Worked in the Food and Hospitality industry as a business promoter and consultant. Co founded a fast casual food business and cloud kitchen.
Education
Bachelor of Technology -
Satyabama University
Chennai, India 09.2010 - 03.2014
Skills
Stone Knowledge
Leadership
Excellent People Skills
Conflict Resolution & Problem Solving
Optimizing efficiency
Multi Tasking Abilities
Planning & Coordination
Critical Thinking
Fabrication and Installation Expertise
Warehouse & Inventory Management
Logistics Operations & Work Flow
Heavy Equipment Operations
Software
AlphaCAM
CNC Programming
Quickbooks Pro
Timeline
Business Promoter
Worth Inc
09.2019 - Current
General Manager - Sales and Operations
Allstate Fabrication
02.2017 - 08.2019
Operations Manager
Allstate Fabrication
09.2015 - 02.2017
Stone Consultant
Self-employeed
01.2015 - Current
Bachelor of Technology -
Satyabama University
09.2010 - 03.2014